I recently reached out to Yotpo’s customer support with a rather intricate challenge. We operate multiple storefronts selling the same product and I needed to consolidate our reviews and product listings across all of them. From the moment I submitted my ticket, Ruzsel John Nabong was incredibly responsive. Within minutes, Ruzsel had scheduled a quick call to walk through our setup. He took the time to understand our unique store configurations and the way each review site was currently linked. On the call he guided me step by step, showing exactly how to map product IDs across platforms and enabling a single, unified review feed for all our stores. Thanks to Ruzsel’s proactive approach and technical expertise what I expected to be a multi day integration headache was solved in under an hour. He even followed up afterward with clear documentation and a couple of extra tips on optimizing review display widgets. If you’re looking for customer support that combines deep product knowledge with genuine care for your success you can’t go wrong with Yotpo, especially with Ruzsel on your side!

Every support person told different story, only the main goal is change the plan to premium for pay more, I just change loox to yotpo, for import reviews yotpo support team asking proof for reviews is this joke? Walmart syndication is inactive suddenly now i have to paid $1000 for active the small feature. Is this joke? The bad experience ever.

Doner responded promptly and politely, thank you!

Great support experience with Ruzsel, thank you Yotpo for having the most exceptional support team members!

Doner P. did an excellent job helping me!

Incredibly helpful and efficient Customer Service, versatile Platform. Every time I contact them them are able to help and resolve any issues. I had Reymon Alvero a few times who has incredible knowledge and very efficient. Thank you very much!

Great app, john G and Doner are good support if you need help

Have been using Yotpo with another Store for years and was great. Migrating to Shopify now and had an issue with accounts linking. Spoke with Jeorge Veri of Yotpo support and he corrected the issue immediately. You could say I am 'Veri' happy with the response I received.

I received excellent customer service from Vien, thank you very much.

Jeorge Veri was great, really helpful

John G was so helpful with all my questions that I had and even created a video to help explain something that I had a question about. I really appreciate them always taking time to help us out when needed.

Excellent support, they resolved the case and advised me on how to get the most out of it, as well as on new products.

I had trouble getting my reviews to show on my website, and I reached out to customer support. Vien reached out and was able to resolved the issue quickly, and right before my brand relauch! I was very pleased with the result and how fast I recieved an answer.

Great customer service and very prompt follow-up. Thank you!

Great support .. fast and very helpful! Many thanks to Doner P from the support team!

Thank you so much for Ruzsel John, he was very helpful !

We ran into an integration issue during setup, and Jeffrey M from the support team was incredibly responsive and helpful. They walked us through the problem step by step and made sure everything was working smoothly. It’s clear they genuinely care about their users’ success. Highly recommend Yotpo to any eCommerce business looking for a reliable review solution backed by excellent support.

I am grateful to the team and John Gatchalian in particular for helping us with the reviews migration. We had a seamless experience. John was incredibly responsive, knowledgeable, and guided us through every step of the process.

doner p working great my store, thanks

Awesome support! Raney S was super helpful.