Yotpo Social Reviews App Review: Features, Pros & Cons for Shopify

Name: Yotpo: Product Reviews App
Brand: Yotpo
SKU: shopify-yotpo-social-reviews-app-by-yotpo
Rating: 4.8 (4545 reviews)

Customer reviews: Yotpo: Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,545)

Overall rating

4.8

5

546
4

15
3

1
2

6
1

22

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Safe and Vault Store.com

Mar 20, 2025 on Shopify

Ruzsel was very helpful in resolving an issue with our Yotpo Reviews App.

Optics Outfitter

Mar 20, 2025 on Shopify

I was assisted by Raney today. I asked several questions and for assistance on a few admin tasks. Raney was quick to provide solutions and follow-up once it was all completed. Pleasant interaction. I wish all my support tickets were handled this well.

Oh My Cream

Mar 20, 2025 on Shopify

Aromantic UK

Mar 20, 2025 on Shopify

The support from them, and especially Raney S and Adi, has been great. So far, so good, and I have seen a definite uptick in reviews left by our customers.

She's Waisted

Mar 19, 2025 on Shopify

10/10 I needed some technical help with the platform and raney took the time (and patience) to explain to me in details how to figure it out. very much appreciated! he made sure I understood everything I needed to. His instructions were clear and quick which was amazing. thank you!

Petromax

Mar 19, 2025 on Shopify

Yotpo is a great tool for product reviews and retention, clean interface, fast and great support. Just combined two old products into one with syndicated reviews, Raney S from the support team was a great help with that.

Fanny

Mar 18, 2025 on Shopify

Awesome!

Keepsake Quilting

Mar 18, 2025 on Shopify

Good app, Warren P. with support was very helpful

Spa Sciences

Mar 18, 2025 on Shopify

Great customer service. Reymon N. did a great job answering all the questions.

SportsBra

Mar 18, 2025 on Shopify

Support are always quick to respond and very helpful. Sorted the issue out quickly. Thank you.

Hand and Stone

Mar 18, 2025 on Shopify

Thank you, Warren P for helping me reconnect one of our Shopify stores.

Forest Ink

Mar 18, 2025 on Shopify

Reymon Alvero N did a great job helping me fix a code issue that was causing the stars to appear bigger than normal. I really appreciate yotpo and their excellent service

CHITA LIVING

Mar 17, 2025 on Shopify

The customer service representative from Jeffrey M did a great job resolving my issue.

juanfranko zapatos

Mar 16, 2025 on Shopify

muy bien ha sido una ventana para visualizar las experiencias de nuestros clientes

Goorbb

Mar 15, 2025 on Shopify

CHITA LIVING

Mar 14, 2025 on Shopify

Raney S helped me import reviews. He/She was very patient and did a great job with no mistakes.

高級寝具のシェーンベルグ【公式】

Mar 13, 2025 on Shopify

わからないことがあった時のチャット対応が早くて良かっです。また、チャットAIで対応ができなかった場合は、専門の方から直接メールでコンタクトが届き、迅速に対応していただきました。良かったです。

MoveActive USA

Mar 13, 2025 on Shopify

Mustang Survival USA

Mar 12, 2025 on Shopify

Joian Z was great, very helpful.

The Mompreneur Paper Co.

Mar 12, 2025 on Shopify

Yotpo has been very easy to use and when I ran into an issue, Vincent C through the Chat function was very helpful in answering my questions and sending me the necessary links to streamline my website and yotpo account.