Reviews: Yotpo ‑ Product Reviews App

Customer reviews: Yotpo ‑ Product Reviews App

Reviews (7,323)

Overall rating

4.8

5

459
4

13
3

1
2

4
1

16

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

HydroPeptide Professional

Feb 13, 2025 on Shopify

Yotpo is a great, and robust app. Customer service has been top notch, with Vincent resolving a small issue very quickly.

PLACENT ACTIVE

Feb 11, 2025 on Shopify

Tooth Be Told

Feb 10, 2025 on Shopify

Product is great and the support is with real people. I'd always recommend Yotpo.

JODE

Feb 08, 2025 on Shopify

Vien E. was so helpful and patient till my problems were solved. Thank you so much!

The Courthouse Collection

Feb 05, 2025 on Shopify

The assistance I received from Sheila was absolutely outstanding. Great customer service!

INTERIOR COLLECTIONS

Feb 05, 2025 on Shopify

Wendyle went above and beyond to help me with my issue. This app is very easy to use and it's easy to get help when needed. I would highly recommend.

J&H Tackle

Feb 05, 2025 on Shopify

The best app support. A lot of customization ability

Nunona

Feb 02, 2025 on Shopify

Vincent C worked diligently and quickly to help get our reviews live and reflecting properly!

instaskincareusa

Feb 02, 2025 on Shopify

Great Customer Service from Reymon. We could finally import our product reviews on the tiktok shop.

American Hard Bag

Jan 30, 2025 on Shopify

This app is the best. We have used it previously on our old site and you can bet we ported it over to our new site. Vincent is my go to when I needed help with remapping the reviews and when I was having trouble importing a couple of widgets. He had us up in no time. Even with all of the questions I was asking him during the process. Attention Yotpo managers, Vincent is a keeper! I can't say enough nice things about him. Thank you!

Soda Farm

Jan 29, 2025 on Shopify

Great customer support. I had a tangle of reviews on two sites and yotpo's technical support worked with me tirelessly and patiently until all my reviews were saved onto one site. THANKS!!

Eva Victoria

Jan 29, 2025 on Shopify

Great customer support, prompt replies, thank you very much to Sheila R. for resolving the issue quickly.

FabCreates

Jan 28, 2025 on Shopify

Arven is great super helpful and very knowledgable. Recommend 100%

Fearless® Official Website

Jan 28, 2025 on Shopify

Very good app. Good and fast support.

Indigo Naturalis Online Store

Jan 26, 2025 on Shopify

I had a great experience with Yotpo's customer service! Their response was incredibly fast, and they resolved my issue efficiently. I truly appreciate their professionalism and dedication to customer satisfaction. Highly recommended!

Pet Obsessed People

Jan 26, 2025 on Shopify

So far the support has been prompt, clear and helpful. Ethelbert Santos helped me quickly and clearly. I hope as I try to learn more of the features I will have the same experience that will continue to earn 5 stars.

ATX Jerky

Jan 25, 2025 on Shopify

Wendyle Christian S was an amazing help! I had to remap my reviews from my old site to a new one, and they helped perfectly.

Ecoheal

Jan 25, 2025 on Shopify

Exceptional help from Ian—his knowledge and support were top-notch!

Funky's Hot Sauce Factory

Jan 24, 2025 on Shopify

All of the customer service reps that assisted me were very promt and helpful

FunnyBagTags

Jan 22, 2025 on Shopify

Excellent !!!! Love it!!!!