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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,069)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Fairina Cheng

Oct 15, 2024  on Shopify

They were super helpful in addressing some of the teething issues I had with the initial integration and went above and beyond helping to troubleshoot. Thank you!

MikeFit.com

Oct 13, 2024  on Shopify

I worked with Doner on making my ratings to show properly on my theme and he was great! We were able to successfully resolve the issue and he went above and beyond. Thanks again!

Earthcare Seeds

Oct 12, 2024  on Shopify

I highly recommend Ian Christian C. He solved my problem quickly and efficiently in a timely and polite manner. Great Job! Thank you Christian.

Vink Whisky

Oct 12, 2024  on Shopify

Great Service and great support! Special thanks to Vien who helped me out greatly.

Godmode

Oct 10, 2024  on Shopify

Got instant help after updating my theme to 2.0 and getting the review widget and star ratings showing on the website. Shoutout to Reymon N. for their excellent customer service! Easy 5 stars!

FreshWear

Oct 09, 2024  on Shopify

La verad que increible, lo rpaido y la velocidad, la cortesia y lo facil y rapido que lo pudieron hacer me sorprende muchisimo, srvicio 100/10, y personalmente me toco a Reymon Alvero N un genio el vago

Fluide Chic

Oct 09, 2024  on Shopify

It's a breath if fresh air when you can communicate and the other person understands exactly what you need. Excellent service and very knowledgeable. Wonderful experience!

Quell Shop

Oct 09, 2024  on Shopify

We've had a great experience using Yotpo Reviews so far. The automated review request emails convert quite well, and customer support has always been very helpful. We had a slight issue in using support articles to install the star ratings on our Collections pages and Doner P with the support team installed it for us without issue.

Halo Plus Japan

Oct 09, 2024  on Shopify

Doner was amazing on project support

Tavellio

Oct 08, 2024  on Shopify

App works fine and great help from the support team. Thanks Vien for all your help!

Jojomia

Oct 08, 2024  on Shopify

They answered every question I had with care. I would especially like to thank Ethelbert Santos for his help.

ISA ALEX

Oct 07, 2024  on Shopify

Rovi C did an amazing job helping me onboard with installing yotpo on my website. Super helpful with my issues and took no time at all. Thank you!

NOOANCE PARIS

Oct 06, 2024  on Shopify

Yotpo Product Reviews & UGC is a great app—easy to use and perfect for showcasing customer feedback. Special thanks to Ruzsel John Nabong from the support team, who went the extra mile to help me. Best support experience I’ve ever had! Highly recommend Yotpo for both the product and the amazing support!

Mingsu

Oct 05, 2024  on Shopify

好东西

Living Cheer

Oct 05, 2024  on Shopify

Rovi gave me great support when I raised a ticket with Yotpo. Great app, does a good job in getting and publishing reviews on our website. Can recommend!

Velv'Or

Oct 03, 2024  on Shopify

Great very quick service!!

My Brand And Me

Oct 03, 2024  on Shopify

Arvin did an amazing job today helping me integrate my widgets into places I haven't been able to do up until now. Absolute LEGEND!

My Garage Supplies

Oct 02, 2024  on Shopify

Arven was super super friendly and cooperative with me. Easy 5 stars.

WHOLIFECO

Oct 02, 2024  on Shopify

Doner was amazing and quick with my request!

Vann Mantra

Oct 01, 2024  on Shopify

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