Yotpo Social Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: Yotpo: Product Reviews App

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,545)

Overall rating

4.8

5

546
4

15
3

1
2

6
1

22

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

SAISZE.COM

Mar 27, 2025 on Shopify

Yotpo is very helpful to me on selling, especially with Raney S's assistance, I consider my work will do better and better, thank you so much!

Stringys

Mar 27, 2025 on Shopify

Vien was extremely helpful and even jumped on a call to help solve our problem - thanks!

Lindy Design

Mar 27, 2025 on Shopify

Vincent C from customer service did an amazing job helping me solve an issue on my shopify website. So thankful for the expertise and quick responses.

My Store

Mar 27, 2025 on Shopify

thanks Reymon Alvero N!! so helpful

Kremp Florist

Mar 27, 2025 on Shopify

I had the pleasure of working with Warren P., and I must say he is truly exceptional. His professionalism, expertise, and dedication stand out. Warren’s problem-solving skills and attention to detail make him a valuable asset to any team. I highly recommend him and appreciate his commitment to delivering high-quality work. Looking forward to collaborating again in the future!

AwokeLion

Mar 26, 2025 on Shopify

La Juana Growshop

Mar 26, 2025 on Shopify

excelente

Velvet Smoke

Mar 26, 2025 on Shopify

great app and really great service if there is a problem. I spoke with Jeorge he was fab.

AG8 Protection

Mar 26, 2025 on Shopify

++++++++++++ GOOD JOB & SERVICE

BAIZ

Mar 25, 2025 on Shopify

Ethelbert Mariano was an amazing help. Sorted issue we have very promptly. Thank you

Sashka Co. Bracelets

Mar 25, 2025 on Shopify

Great service. Helpful staff. Ruzsel J was super helpful.

BRUNO MD EUROPE

Mar 25, 2025 on Shopify

Fantastic app with top-notch after-service! We encountered a few issues, but the support rep, Ruzsel John, was superb and helped us resolve everything seamlessly.

Casper

Mar 24, 2025 on Shopify

Helpful as always - Doner P was quick to assist and clear with instructions

Far commerce

Mar 24, 2025 on Shopify

all perfect !

Kijani Living

Mar 24, 2025 on Shopify

Wendyle is an absolute star! She is incredibly helpful and provides outstanding support. Her dedication and willingness to go the extra mile truly make a difference. I sincerely appreciate her efforts and highly recommend her to anyone in need of excellent assistance. Thank you, Wendyle!

Jador The Label

Mar 21, 2025 on Shopify

Arven S is a legend! Helped me import all my reviews from a different provider, great customer service and simple platform to use.

Hulala Home

Mar 21, 2025 on Shopify

Raney S is very kind and patient, lOVE the Yotpo service~

Active Care Store USA

Mar 21, 2025 on Shopify

Thanks Yotpo for solving my issue regarding on site widget. Specially thanks to Mitch R. who will help me to sort out my issue in few hours. Such a great app for review.

Nathan & Sons

Mar 21, 2025 on Shopify

Fantastic experience troubleshooting review import/export with Ruzsel John Nabong. 5 start service!

Black Bow Jewelry Company

Mar 21, 2025 on Shopify

ONBOARDING - Getting everything set up so I can't give a full review yet, but SUPPORT has been AMAZING so far. Special shout out to Warren P., Allen and Reymon for all of their help during these early stages.