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Customer reviews: Yotpo: Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,545)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Proformance Supply

Apr 04, 2025  on Shopify

great customer service, app works seamlessly.

Plum Play UK

Apr 03, 2025  on Shopify

Kent B was very helpful

Imperial

Apr 03, 2025  on Shopify

Filthy

Apr 03, 2025  on Shopify

catherine was super prompt and able to correct 2 of my issues. thank you!

Solvaderm

Apr 03, 2025  on Shopify

I had a great experience! Everything was handled efficiently, and the process was super smooth. A big thank you to Reymon N. for his excellent assistance—really made a difference. Highly recommend!

TUMME

Apr 02, 2025  on Shopify

Helpful and responded fast. My issue was fixed

Sweetums Wipes

Apr 02, 2025  on Shopify

Very Helpful! (helped by Joian)

Z SUPPLY

Apr 02, 2025  on Shopify

Catherine B was very quick to resolve my issue and really helped me in a pinch! Very much appreciate the chat support feature when I need a quick answer.

Pink Pewter

Apr 02, 2025  on Shopify

Amazing app which we've been using for a few years along with other Yotpo products. The support is quick and always solves our issues and questions! (Raney S) was very helpful and truly appreciated.

ProteinasMedellin.com

Apr 02, 2025  on Shopify

I had some issues with my Yotpo integration, and Mr. Arven was incredibly helpful in resolving them. He demonstrated good knowledge of the platform and quickly provided clear, effective solutions. His communication was prompt and professional, making the entire process smooth and stress-free. Thanks to his expertise, my Yotpo integration is now working flawlessly. I highly recommend Yotpo to anyone in need of a great social reviews app!

My Store

Apr 02, 2025  on Shopify

thanks Ruzsel!! so helpful in helping me tweak my reviews email to how I needed it to be -Nicole

Scandinavianbiolabs.com

Apr 02, 2025  on Shopify

AUM WORLD

Apr 01, 2025  on Shopify

Quick After Sales Service. Less than 30mn ! Perfect !

Alpyn Beauty

Apr 01, 2025  on Shopify

Raney S provided great service and helped me resolve my issue! Thanks!

Desmond & Dempsey

Mar 31, 2025  on Shopify

Needed help with a broken image on review invite and Robert kent helped me so quickly and efficiently making it so much easier! He was so friendly and very patiently answered my questions! Thanks so much!

Baretraps Shoes

Mar 31, 2025  on Shopify

Alvero provide quick and efficient support for my issues

Vego Garden

Mar 29, 2025  on Shopify

Ruzsel J provided exceptional support and went above and beyond to assist me with my concern. Not only did he offer valuable advice, but he also took the initiative to offer a call to help resolve the issue, which was exactly what I needed. His willingness to go the extra mile and provide real-time assistance made a huge difference in my experience. His professionalism, patience, and expertise were truly commendable. He took the time to ensure I fully understood the solution, making the entire process smooth and efficient. So far, he has been the best support representative I’ve interacted with, and I genuinely appreciate his dedication to excellent customer service. I sincerely hope that if I encounter any issues in the future, I’ll have the opportunity to work with him again. This was by far the best support experience I’ve ever had. Thank you, Ruzsel J, for your outstanding help!

PrettyLitter

Mar 28, 2025  on Shopify

Allen T helped me change some wording on an outgoing email. I really appreciated the screenshots and screen recordings he shared to help streamline the process. Thanks again!

Jennifer Adams® Home

Mar 28, 2025  on Shopify

excellent customer service support

Gendarme Fragrances

Mar 28, 2025  on Shopify

Robert was so helpful! I feel so much better about the migration to my new site. Thank you!

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