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Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,514)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

VueBaby

Jun 27, 2025  on Shopify

just an amazing experience!!! Jeorge Kenneth basically helped me set up everything in my store and went above and beyond until i was happy!!!!!!!!!

POVANLI

Jun 27, 2025  on Shopify

Jeffrey M helped me solve the problem - really appreciate it!

IMAGE Skincare

Jun 26, 2025  on Shopify

Reymon Alvero Help me very good

Scubadelphia DiveSeekers.com

Jun 25, 2025  on Shopify

Excellent app, Support is knowledgeable as well. Vincent was my most recent support person.

d'Ania

Jun 24, 2025  on Shopify

I had an issue with product matching in my Yotpo catalog, and Jeffrey M was incredibly helpful from start to finish. He patiently walked me through the verification process, reviewed my uploaded file, and even ran a manual query to double-check everything. He confirmed the identifiers were correct and explained the dashboard update timeline clearly. Super professional, polite, and responsive — made the whole experience easy and reassuring. Thank you so much, Jeffrey M!

Frame Amo

Jun 18, 2025  on Shopify

Ruzsel was great. Helped me solve a problem very quickly over a call.

The Botanist Dubai

Jun 17, 2025  on Shopify

Excellent customer service from Arven S - always good and responsive customer support from Yotpo!

The Jacket Maker

Jun 16, 2025  on Shopify

Yoto support is amazing. Allen T. assisted me and was awesome, providing a lot of helpful support. Thanks.

Barton Supplements

Jun 11, 2025  on Shopify

I recently reached out to Yotpo’s customer support with a rather intricate challenge. We operate multiple storefronts selling the same product and I needed to consolidate our reviews and product listings across all of them. From the moment I submitted my ticket, Ruzsel John Nabong was incredibly responsive. Within minutes, Ruzsel had scheduled a quick call to walk through our setup. He took the time to understand our unique store configurations and the way each review site was currently linked. On the call he guided me step by step, showing exactly how to map product IDs across platforms and enabling a single, unified review feed for all our stores. Thanks to Ruzsel’s proactive approach and technical expertise what I expected to be a multi day integration headache was solved in under an hour. He even followed up afterward with clear documentation and a couple of extra tips on optimizing review display widgets. If you’re looking for customer support that combines deep product knowledge with genuine care for your success you can’t go wrong with Yotpo, especially with Ruzsel on your side!

The Display Outlet

Jun 06, 2025  on Shopify

Doner responded promptly and politely, thank you!

RUVI Beauty for Good

Jun 06, 2025  on Shopify

Great support experience with Ruzsel, thank you Yotpo for having the most exceptional support team members!

GameGuard

Jun 06, 2025  on Shopify

Doner P. did an excellent job helping me!

Industville

Jun 05, 2025  on Shopify

Incredibly helpful and efficient Customer Service, versatile Platform. Every time I contact them them are able to help and resolve any issues. I had Reymon Alvero a few times who has incredible knowledge and very efficient. Thank you very much!

uyubeauty

Jun 05, 2025  on Shopify

Great app, john G and Doner are good support if you need help

Two Ugly Mugs

Jun 05, 2025  on Shopify

Have been using Yotpo with another Store for years and was great. Migrating to Shopify now and had an issue with accounts linking. Spoke with Jeorge Veri of Yotpo support and he corrected the issue immediately. You could say I am 'Veri' happy with the response I received.

bagibike

Jun 05, 2025  on Shopify

I received excellent customer service from Vien, thank you very much.

Envie

Jun 04, 2025  on Shopify

Jeorge Veri was great, really helpful

Skin Truth

May 29, 2025  on Shopify

John G was so helpful with all my questions that I had and even created a video to help explain something that I had a question about. I really appreciate them always taking time to help us out when needed.

WEAREBLOKES

May 27, 2025  on Shopify

Excellent support, they resolved the case and advised me on how to get the most out of it, as well as on new products.

Black & Bilingual

May 21, 2025  on Shopify

I had trouble getting my reviews to show on my website, and I reached out to customer support. Vien reached out and was able to resolved the issue quickly, and right before my brand relauch! I was very pleased with the result and how fast I recieved an answer.

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