Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.
Key Strengths
Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.
Common Concerns
Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.
Final Thoughts
The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.
Tuju
Nov 14, 2024
on
Shopify
Great support.
CelebrityLASH
Nov 13, 2024
on
Shopify
I honestly cannot believe I had this app for free for almost 10 years, it kept sending review requests and I didn't even pay much attention until recently I redesigned my website. I had Yotpo reconnected and finally got a chance to dive deeper into this app. Reymon was so helpful, and was able to complete my request (when it was still on the free plan) before signing up for the starter plan for some additional features. 5 stars, keep up with the great work!
Toque De Midas
Nov 13, 2024
on
Shopify
Excelente atención por parte de Raymon, atenta ,preparado para resolver cualquier tema de la app me termino de configurar con rapidez y eficacia, felicitaciones!!
Paisley Affair
Nov 13, 2024
on
Shopify
Mitch was super knowledgeable and helped me find the solutions in minutes.
The Twisted Monk
Nov 12, 2024
on
Shopify
When I contacted customer service, I was connected to Doner, who solved my problem quickly. We are very happy with this product.
Iris + Mill
Nov 12, 2024
on
Shopify
Great experience with the app so far. Support, especially Sheila R., has been fantastic.
Hydralyte
Nov 12, 2024
on
Shopify
Yotpo is such a great service! And the support is always very prompt and easy. We love working with them!
Ruby Rye Co.
Nov 12, 2024
on
Shopify
I have been using Yotpo for my website reviews for a few years now and have been really happy with it. I just reached out to customer service for the first time for help with product images and it's 11:30 pm where I am and I was impressed when someone was available to chat with me at this time. Reymon responded quickly and was able to help me with my issue within a few minutes! very happy with the customer service and that it was available even late at night which is often when I have time to work on stuff like this.
Rén Gifts
Nov 10, 2024
on
Shopify
Great app and customer support. Reymon A. N. was really helpful in moving our reviews from our old Woo store over to our new Shopify store :) Thank you!
Chris Thompson Bags
Nov 10, 2024
on
Shopify
I would have given this a 4.5 if given the option... the only reason I didn't give it a five was that it took a little bit of running in a circle before the issue was resolved. Thanks to Ethelbert Santos, it finally was resolved. It may have just been a communication issue. Otherwise, I highly recommend this app and the one for email/sms. Good job Ethelbert!
Kingdom Playground
Nov 09, 2024
on
Shopify
Excellent customer service! Doner assisted me and resolved my issue promptly. Thank you!
Andrea's Hair Secrets
Nov 09, 2024
on
Shopify
Excellent service! The representative was incredibly patient and handled everything efficiently. I felt truly supported throughout the process—highly recommend!
Thanks again
ArtfulTravelPast
Nov 09, 2024
on
Shopify
Reymon Alvero was incredibly responsive and patient, helping me quickly resolve an issue I was stuck on. He figured out the problem in no time and made the process so much easier. Good sales support!
Personal Care Nourishment
Nov 09, 2024
on
Shopify
Had a problem that needed coding done. Representative helped to fix the issue. Thank you!!!!!!!! 10/10 rating for customer service.
Bramasole Olive Oil
Nov 09, 2024
on
Shopify
Great customer support. It's one thing if the app works, but if there's an issue (or user error) and you need help, there has to be good customer support. Yotpo has that - they respond quickly through chat and are have helped me figure things out whenever needed.
Well Verti
Nov 07, 2024
on
Shopify
We absolutely LOVE Yotpo and their customer service! I had the pleasure of working with George Kenneth on live chat, and he went above and beyond to help me resolve some issues and make necessary adjustments. Thank you, Yotpo team, for the exceptional support!
Wildfox Couture
Nov 06, 2024
on
Shopify
We are very happy with the Yotpo Product Reviews and UGC app. There are a ton of customizations that can be made and multiple ways to display your product reviews. If ever we have any issues, the customer support team goes above and beyond to resolve. Today Ruzsel helped me to customize a landing page I was stuck on and had my questions resolved in minutes.
The Soap Coach
Nov 06, 2024
on
Shopify
I have Yotpo on both my websites and it works well for me. I did have an issue recently with what appeared to be bots adding a thumbs down in high volume to many of my reviews, because of the nature of many of my products (in person and 1 to 1 classes) I know they are not genuine. Yotpo did resolve this for me with a workaround so overall I have been very happy.
Bella Bella Boutique
Nov 05, 2024
on
Shopify
Great app with an efficient customer service. A special thank you to Doner P for helping us with an issue. It has been a lovely experience and I highly recommend the Yotpo app.
Skin Rocks
Nov 04, 2024
on
Shopify
Super helpful team, I have never experienced support like it - I have received around the clock assistance for an issue we had on our account both Ruzsel and Jeffrey have been outstanding, following through to resolution. Great platform with an excellent team.