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Customer reviews: Yotpo: Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,547)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Sensse Beauty

Apr 11, 2025  on Shopify

I've had a great experience using Yotpo for managing customer reviews on my Shopify store. The platform is intuitive, packed with useful features, and has made a noticeable difference in building trust with my customers. What really stood out was the excellent support I received — Catherine B. was incredibly helpful, knowledgeable, and responsive throughout the process. Her assistance made the setup and optimization feel seamless. Highly recommend both the tool and the team behind it!

Latest Bedding

Apr 10, 2025  on Shopify

Mr. Reymon Alvero N was incredibly helpful, patient, and professional throughout our interaction. He provided clear support with a calm and friendly attitude, making the experience smooth and pleasant. Excellent customer service! ☺️

Shed Liquidators

Apr 10, 2025  on Shopify

Ruzsel J helped me today! Did a great job.

Laboratoire Lashilé Beauty

Apr 10, 2025  on Shopify

perfect !

House of Rothach

Apr 10, 2025  on Shopify

Great app and customer support by Arven S.

Golden Olive Company

Apr 09, 2025  on Shopify

Ian was amazing and so helpful!

Super Materias

Apr 09, 2025  on Shopify

Tactical Baby Gear

Apr 09, 2025  on Shopify

Great customer service by Jeffery! Thank you!

MORESPEED

Apr 09, 2025  on Shopify

Everything was perfect, good support. Thank you Vien Saints!!

Tiami

Apr 08, 2025  on Shopify

Very responsive service and full of awesome features. Joian Z provided some technical help that allowed us to find exactly what we needed.

CONTOUR® eStore

Apr 08, 2025  on Shopify

I had a great experience working with Doner P from Yotpo Product Reviews. He was incredibly helpful and communicative throughout the entire process of getting our product catalog uploaded. Doner made sure everything was done quickly and smoothly, without any issues. His support was top-notch—efficient, professional, and very much appreciated!

CNPUSA

Apr 07, 2025  on Shopify

Jeffrey M from the support team brings the best assistance to em. He is always thorough and super understandable, not to mention his people skills. What a champion, thank you thank you thank you for all the help and solution you've provided

Latest Bedding

Apr 07, 2025  on Shopify

Thank you so much, Donor P!--- I truly appreciate your kindness and support. You were incredibly patient, attentive, and understanding throughout our conversation. It’s rare to come across someone so genuinely helpful and professional. You not only listened to my concerns carefully but also resolved the issue with such efficiency and grace. I’m so grateful for your assistance—thank you for going above and beyond!☺️☺️

vivaiodays.com

Apr 06, 2025  on Shopify

Christine was amazing! She took care of all technical issues and she saved the day! Thank you so much for he support!

Truffle

Apr 05, 2025  on Shopify

Ruzsel J was very helpful

Stetson Staging

Apr 04, 2025  on Shopify

Robert Kent B - helped me to add v3 widget in the staging store with quick guide & steps. Really Appreciate it!

Caterpillar Cross Stitch

Apr 04, 2025  on Shopify

Really like using this, helpful customer support too - thanks Mitch R!

Van Poelgeest BMW & MINI

Apr 04, 2025  on Shopify

Top klantenservice (Arven S)

NeuBloom

Apr 04, 2025  on Shopify

Jeorge Kenneth V was very helpful with posting photos on my reviews. Also pointed out a duplicate widget on my website, very helpful.

Still Novel

Apr 04, 2025  on Shopify

Thank you John G for your help :)

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