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Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,514)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Genucel Skin Care

Aug 05, 2025  on Shopify

Ruzsel J is an incredibly helpful, knowledgeable, and overall exceptional support representative. He solved my problem within minutes and guided through every step of the process. Thank you so much! Please make sure Ruzsel J receives this recognition as he is incredibly deserving of it!

Thuja Gardens

Aug 04, 2025  on Shopify

Craft Sportswear NA

Jul 31, 2025  on Shopify

Great product and experience. We ran into an issue with how our reviews were grouped and Ruzsel J. helped us immediately with the issue.

Motorbunny

Jul 29, 2025  on Shopify

Excellent customer service! Ruzsel is the best.

huha

Jul 28, 2025  on Shopify

Doner P is super helpful! Provided me with the correct answer right away.

RYSKY CURVES

Jul 25, 2025  on Shopify

amazing product. fits true to size. will buy again.

MIXIK SKIN

Jul 17, 2025  on Shopify

Suuuper helpful! Quick responses and 5-star communication. Would reach out again.

COSRX Official

Jul 16, 2025  on Shopify

I received exceptional assistance from John Gatchalian. He genuinely took the time to help resolve our website issues and monitored the situation until everything was fully resolved. John's dedication, responsibility, and commitment to customer service truly stood out. We're very grateful for his support!

MIXIK SKIN

Jul 16, 2025  on Shopify

Belle & Mr. Tom

Jul 15, 2025  on Shopify

I was having a hard time finding the code to delete the Reviews Carousel I had put in the wrong place on my website. I contacted Yotpo support and Vien Saints E very quickly resolved my problem in just a few minutes. I am so thankful for the quick response!

Poppin

Jul 11, 2025  on Shopify

Reymon N. was very helpful and quick to fix our issue at hand!

Zoefull

Jul 08, 2025  on Shopify

Great customer support service. John G. was very helpful and kind, and helped me resolve my issue quickly:)!

Intimate Rose

Jul 05, 2025  on Shopify

Amazin customer support Reymon N nailed all my issues.

Miss Satin

Jul 04, 2025  on Shopify

One of the bast app to generate easy ROI. SMS Are so powerful and this app help us to set up everything easily at low cost.

Snack Owl

Jul 03, 2025  on Shopify

At first, we were having issues with the syndication of our reviews, and the process was moving quite slowly. Doner P from Yotpo Product Reviews took the time to look into what was causing the delay and made sure to speed things up by re-running the backfill process and ensuring everything was properly set up. He was very helpful and communicative :)

My Store

Jul 02, 2025  on Shopify

Vien Saints Espinosa helped me with my review layout issues and regrouped my products for me. she was so polite and helpful! thanks to her i can launch my site today!

ussa

Jul 01, 2025  on Shopify

Reymon N. was very professional and helped me with a lot of questions, highly recommended!

Kiyonna

Jul 01, 2025  on Shopify

Amazing customer service support from Ruzsel, J today!! We always wanted to be able to feature reviews on both our regularly priced and sale priced SKU. John helped me through the super easy steps. Was very patient and was able to make sense of all my questions.

Ancient + Brave

Jul 01, 2025  on Shopify

The live chat support is great with Yotpo. Massive shout out to Doner P who was able to find the solution for an issue I was having

Bubble Skincare

Jun 27, 2025  on Shopify

Jeffrey was amazing and kind!

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