Reviews: Yotpo ‑ Product Reviews App

Name: Yotpo ‑ Product Reviews App
Brand: Yotpo
SKU: shopify-yotpo-social-reviews-app-by-yotpo
Rating: 4.8 (7323 reviews)

Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,323)

Overall rating

4.8

5

459
4

13
3

1
2

4
1

16

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Morii Nutrition

Mar 11, 2025 on Shopify

Needed to get my star rating and carousel added to the home page. Vien was very helpful and had my problem solved very fast. Great support!

NeilMed Web Store - USA

Mar 11, 2025 on Shopify

Laraquel Jewelry

Mar 11, 2025 on Shopify

Teníamos un problema con duplicidad de la aplicación por una programación incorrecta que hicimos y ellos nos asistieron. Recomendados

Black Bow Jewelry Company

Mar 11, 2025 on Shopify

ONBOARDING - Getting everything set up so I can't give a full review yet, but SUPPORT has been great so far. Special shout out to Allen for all of his help during these early stages.

Cosmetic Import Company Limited

Mar 11, 2025 on Shopify

Vincent C really helped me today. He answered fast and accurate to my requests.

phaenom

Mar 10, 2025 on Shopify

Edilyn was very helpful and my problem was fixed quickly!

Zimba Whitening

Mar 08, 2025 on Shopify

Ruzsel John N was extremely helpful and able to fix my issue immediately!

Online Appliance Parts Hub

Mar 07, 2025 on Shopify

Jeorge was fantastic! I struggled for three hours trying to add reviews above my footer but couldn’t get it to work. Jeorge took care of it quickly, and I’m very pleased with his work. Thanks again!

LIVERPOOL LOS ANGELES

Mar 07, 2025 on Shopify

Thank you so much Ruzsel John N for the amazing support and quickly solving our issue!

My Secure Garden

Mar 07, 2025 on Shopify

Vincent in Yotpo was fantastic and really helpful getting me set up with the Product Reviews App. He was patient and took the time to help me get my existing reviews imported into Yotpo so they are all displaying on my Shopify Store! Looking forward to getting my first reviews directly through the Yotpo app!!

Spartan Precision Equipment

Mar 07, 2025 on Shopify

Raney S was very helpful with my transfer - great service.

Medik8

Mar 07, 2025 on Shopify

Doner P solved my issue with Google Review stars in mere minutes :)

Chai Addict

Mar 06, 2025 on Shopify

5 stars for support. Vien was particularly responsive and informative. Could do with a few more features that would make tracking easier and more user friendly navigation.

CHITA LIVING

Mar 06, 2025 on Shopify

great

Kitten D'Amour

Mar 06, 2025 on Shopify

Jeffrey M was brilliant in helping me with a billing issue we had. Thank you Yoypo!

Dr. Diamond's Metacine

Mar 06, 2025 on Shopify

Ruzsel was helpful and I would use them again. Fast and efficient

Blue Stop Max

Mar 06, 2025 on Shopify

Customer service was so helpful-- talked with Allen and he solved all of my problems and was super patient!

TRIHARD

Mar 05, 2025 on Shopify

Joian Z was very helpful

EmeraldCoastAlternatives

Mar 05, 2025 on Shopify

I usually hate asking for assistance, but Ethelbert Mariano S was absolutely INCREDIBLE! Thank you so much for your patience, and kindness, and for going above and beyond to help me. Truly outstanding service!

stufskin.com

Mar 05, 2025 on Shopify

Great Support and prompt reply!