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Customer reviews: Yotpo: Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,547)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

WoollyWormit.com

Apr 28, 2025  on Shopify

Great Customer Service. The customer service, response times and followup have been great, especially with Wendyle, who took great care of me this past week.

Stetson

Apr 28, 2025  on Shopify

YOTPO has been really excellent at supporting my business. Their client success manager and overall support team are very efficient, John G for the win!

Angel Brinks

Apr 27, 2025  on Shopify

YOTPO is outstanding!! The customer service is on point! Wendyle helped me resolve a small issue very efficiently and quickly. This app offers so much. I am so happy with Yotpo!

Thursday Boot Company

Apr 25, 2025  on Shopify

Jeffrey M is super helpful! He's very interactive and gets the job done! He made my day! Thanks Jeffrey!

Comvita Mānuka Honey

Apr 21, 2025  on Shopify

I am really greatful with the Support team from Klaviyo, I have faced couple of issues importing reviews, so the support through the chat is incredible I have been able to solve all of my issues within minutes. the last engagement I got was with Nicole, a great member and support.

わくたんマーケット

Apr 21, 2025  on Shopify

Vincent C氏にサポートしてもらいました。 レビューが表示されない問題も一瞬で原因を特定し、解決の手順を示してくれます。 彼がいなければ何もわかりませんでした。感謝します。 I was assisted by Vincent C. He instantly identified the cause of the problem with the review not showing up and showed me the steps to resolve it. Without him, I would not have known anything. Thank you very much.

Soothefy

Apr 20, 2025  on Shopify

Wendyle was incredibly helpful and responsive — really made the whole setup process smooth and easy. The app itself is great, works well, and has all the features we need. Highly recommend!

Pharmaxa Labs

Apr 17, 2025  on Shopify

Amazing Support Experience! We accidentally imported special characters into our review content and couldn’t figure out how to remove them. Warren P from the Yotpo support team was incredibly quick and efficient in resolving the issue. He immediately understood the problem and provided a solution that worked perfectly. Super helpful, professional, and fast — exactly the kind of support you hope for. Thanks so much, Warren!

Badass Beard Care

Apr 17, 2025  on Shopify

We required assistance with manually sending a product review and determining why it was not sent within our set parameters. I received a very fast response from 'John G' who helped us to resolve our issues and was very informative. FIVE STARS.

My Store

Apr 17, 2025  on Shopify

thanks Raney S!! so helpful in helping me make sure my review requests are sent the way i intended them to -Nicole

Marion Parke

Apr 16, 2025  on Shopify

Yotpo has been a great partner. Raney was incredibly helpful in troubleshooting the challenges we were facing. He responded promptly, followed up thoughtfully, and resolved the issue quickly and efficiently.

Exclusive-Hobbyshop

Apr 15, 2025  on Shopify

Hallo, TOP-service en hulp

Miss Grass

Apr 14, 2025  on Shopify

Easy to use and responsive support to help troubleshoot anything that might pop up—even for users with a free account!

Catenary Home

Apr 14, 2025  on Shopify

Wendyle Christian S assisted me very well especially with yotpo coding in our shopify webste!!!! Thank you so much you are my saviour!!!

Trish McEvoy

Apr 14, 2025  on Shopify

Doner P was very helpful. Our issue was resolved quickly. Thanks

Emlid Store US

Apr 14, 2025  on Shopify

Great app, only positive experience so far! I was impressed by functionality and also by the level of support: I had two requests and both were resolved quickly. I wanted to thank @Jeffrey M. for quick and attentive assistance in importing reviews. Good job!

Curated Dry Goods

Apr 13, 2025  on Shopify

Wendyle from support was very helpful in addressing some challenges I was having with the on site widgets. They took care of the issue and helped with installation quickly.

The Luxe Lens

Apr 12, 2025  on Shopify

I appreciate the quick and comprehensive customer support available at Yotpo! Their availability to rapidly resolve time sensitive issues, resolve duplicates, provide 3rd party integration support, modify widgets as needed, and to migrate content quickly is so appreciated! Thanks most recently to Raney S for her quick assistance over chat!

Baby Tula US

Apr 11, 2025  on Shopify

Jeffrey M was extremely helpful resolving my widget library issues. I was having trouble switching from the legacy widgets to the newer versions. They just wouldn't appear! Thanks for the quick fix!

Oka Active Recovery Footwear

Apr 11, 2025  on Shopify

Yotpo is an incredible partner! I've had years of great experiences. They are always available to help me troubleshoot issues. I love the on-site integrations. They are clean looking and professional, giving our customers confidence in our product. I recently had an issue that was beyond my web UX/Shopify abilities, Raney S helped me. They offered speedy and articulate assistance. I'm so grateful! Thank you.

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