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Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,514)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Atlas & Nest Collective

Sep 22, 2025  on Shopify

Doner P was extremely helpful and quick.

Hygenix

Sep 22, 2025  on Shopify

The support agents are amazing. It can be hard to get to them at times but when yotpo recognizes where/what you are trying to do they generally push you to an agent if the ai cannot solve it by itself. I do recommend this service due to quality of product but more important the service. Vien Saints E was the last agent I had and they were great but I have a few others that are awesome as well so I wish I could remember their names to give them credit.

Gypsy And Wolf

Sep 22, 2025  on Shopify

Vincent is Amazing! He goes above and beyond. I was having trouble setting up my widgets and he just got straight to helping me and new exactly what to do. Thank you so much Vincent! Made my day and now my headache had gone away!

Bo Stegall | the collection

Sep 18, 2025  on Shopify

Christian Bernard Martin Del Rosario was so helpful, quick, and friendly! Excellent customer service!

Pop Sonic LLC

Sep 18, 2025  on Shopify

I just had a phenomenal experience with Yotpo support, specifically Kent Bouffard. He was so patient with me and was able to explain the solution to my problem so well. :)

Lasio Professional Hair Care

Sep 18, 2025  on Shopify

Yotpos support team is amazing. Both Arven and Mitch were extremely helpful when I needed to re-map some review on our website. Fast response time, clear communication, solutions! The app itself functions great and we have had no complaints in regards to the actual features, but the support team is like the cherry on top!

Your KAYA

Sep 18, 2025  on Shopify

Allen T. helped me a lot with solving a problem, hope she gets a raise!

Tailor Skincare

Sep 17, 2025  on Shopify

Vien quickly fixed the issue we were experiencing :)

Propre Baby

Sep 17, 2025  on Shopify

I worked directly with Ruzsel John N over the course of a few days while launching with Yotpo Reviews. Ruzsel assisted in troubleshooting product feed specific issues with thorough explanation and timeliness. He was also a extremely helpful and knowledgeable during the onboarding process. As one-man-team and part of a small startup, I can't thank Ruzsel enough for being a tremendous resource during these past few days.

Purnell

Sep 16, 2025  on Shopify

This app works great! But the best part about it is the support team! They are like having your own in-house tech resource - responsive within hours - sometimes they can resolve issues in chat in minutes. These days when everything seems to be either bot-automated or self-service, it's great to be able to get in touch with real people who care about their product and customers. I've installed and uninstalled alot of Shopify apps that just didn't work for us. But this one is a keeper!! I'd give you 6 stars if I could.

Oaki

Sep 16, 2025  on Shopify

Best support ever. Best app for review management.

Wondershire

Sep 12, 2025  on Shopify

BEVEL

Sep 12, 2025  on Shopify

Doner provided excellent customer service, fast and easy!

okretro.au

Sep 11, 2025  on Shopify

Everytime i have a problem , the team are quick to resolve for me , thanks Vien for sorting it out , cheers

The Diamond Store

Sep 11, 2025  on Shopify

good support, especially Joian Z

Ruggable UK

Sep 11, 2025  on Shopify

Great app, super user friendly and helps us stay on top of our reviews!

Hi-Lustre Products, Inc.

Sep 10, 2025  on Shopify

Love this app, and all the support agents are super helpful. I worked with Arven today and he was great

TITOV

Sep 05, 2025  on Shopify

Had a minor issue and they fixed it in real time so quickly. Very happy.

Lola Products

Sep 04, 2025  on Shopify

Very easy to use. Has helped us generate a lot of reviews. Highly recommend.

Build&Bond

Sep 04, 2025  on Shopify

Vincent was great to deal with. Prompt response time, pleasant and helped me out quickly and efficiently. He was easy to understand and addressed my issue. I would highly recommend Yotpo, so far great.

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