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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,069)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Beka Cookware

Jan 06, 2025  on Shopify

The support is great; in the chat an expert is always available to help with questions or issues. Reymond was very quick to help me with questions with the shareable Review Links. Would recommend!

Be Sélene

Jan 06, 2025  on Shopify

Thanks Reymon Alvero! Amazing help

Cannonhill Gourmet

Jan 05, 2025  on Shopify

I had a few little teething issues that I needed tidying up. I tried to fix with changing a bit of code but still wasn't getting the result i was looking for. I contacted support and explained the issue and within a couple of back and forths Sheila R had it fixed within 30min with the result I was looking for.

LYZD-DIY

Jan 03, 2025  on Shopify

nice

Inaury

Jan 01, 2025  on Shopify

I had a fantastic experience with this app! Daniel P. was incredibly helpful in answering all my questions and guiding me through some challenges (which turned out to be more of a learning curve). Daniel's assistance was thorough and outstanding. Thank you for the excellent support!

Public Veil

Dec 30, 2024  on Shopify

great and very quick

Traditional Kintsugi Shop TSUGU TSUGU

Dec 27, 2024  on Shopify

Wendyle was extremely kind and helped me step by step for everything what I need. Thank you for everything and I will continue learning about Yotpo and leverage it more.

Natural Rems

Dec 21, 2024  on Shopify

Support is amazing on the platform, I got connected with Ethelbert Santos when uploading reviews into tiktok shop, had so much trouble but after talking to Ethelbert I knew exactly what I needed to do as next steps, thank you.

Ciari Guitars

Dec 19, 2024  on Shopify

Daniel P. was very helpful and fast to reply with answers and screenshots.

rofielty

Dec 18, 2024  on Shopify

I am very grateful to Mr. Reymon Alvero. I had no knowledge of the Yotpo app, which caused me to encounter many difficulties when installing the program, resulting in a slow progress of my work. Until Mr. Reymon Alvero, he helped me solve the problem of how to install the Yotpo code into Shopify and manually installed it for me, which greatly accelerated my work progress. I am very grateful to him.

Wella

Dec 18, 2024  on Shopify

Great app. Had great support from Ethelbert and Ruzsel getting all set up. Thank you both!

Doe-het-zelf-zaak

Dec 18, 2024  on Shopify

Welligogs

Dec 18, 2024  on Shopify

Baaby

Dec 17, 2024  on Shopify

super helpful via live chat. Fixed the issue in minutes.

BloombooU

Dec 17, 2024  on Shopify

Jeorge was incredibly helpful and resolved my issue in no time. I am truly grateful for his quick and efficient assistance. Thank you so much, Jeorge!

Bearded Coast Grooming Co.

Dec 16, 2024  on Shopify

Excellent fast service as always!!!

Abyssian

Dec 16, 2024  on Shopify

Our problem was sorted in a matter of minutes with a very diligent and professional Vien. Highly recommend the platform

HNP Labs

Dec 16, 2024  on Shopify

I cannot express enough how outstanding the support I received was. John Nabong Ruzsel is truly exceptional in every way. He demonstrated remarkable patience and took the time to thoroughly guide me through every step, ensuring I understood how to correct my mistakes. His expertise, professionalism, and dedication to helping others shine through in his approach. Not only did he provide solutions, but he also gave me the confidence to handle similar issues in the future. John’s support made a significant difference, and I’m incredibly grateful for his guidance and assistance!

The Sleep Edit

Dec 14, 2024  on Shopify

Great app, Daniel P was extremely helpful with fixing a problem.

Shima Okinawa

Dec 12, 2024  on Shopify

yotpo support team are extremely helpful and fixed my issues in less than 10 minutes! Thank you!

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