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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,321)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

ProteinasMedellin.com

Apr 02, 2025  on Shopify

I had some issues with my Yotpo integration, and Mr. Arven was incredibly helpful in resolving them. He demonstrated good knowledge of the platform and quickly provided clear, effective solutions. His communication was prompt and professional, making the entire process smooth and stress-free. Thanks to his expertise, my Yotpo integration is now working flawlessly. I highly recommend Yotpo to anyone in need of a great social reviews app!

My Store

Apr 02, 2025  on Shopify

thanks Ruzsel!! so helpful in helping me tweak my reviews email to how I needed it to be -Nicole

Scandinavianbiolabs.com

Apr 02, 2025  on Shopify

AUM WORLD

Apr 01, 2025  on Shopify

Quick After Sales Service. Less than 30mn ! Perfect !

Alpyn Beauty

Apr 01, 2025  on Shopify

Raney S provided great service and helped me resolve my issue! Thanks!

Desmond & Dempsey

Mar 31, 2025  on Shopify

Needed help with a broken image on review invite and Robert kent helped me so quickly and efficiently making it so much easier! He was so friendly and very patiently answered my questions! Thanks so much!

Baretraps Shoes

Mar 31, 2025  on Shopify

Alvero provide quick and efficient support for my issues

Vego Garden

Mar 29, 2025  on Shopify

Ruzsel J provided exceptional support and went above and beyond to assist me with my concern. Not only did he offer valuable advice, but he also took the initiative to offer a call to help resolve the issue, which was exactly what I needed. His willingness to go the extra mile and provide real-time assistance made a huge difference in my experience. His professionalism, patience, and expertise were truly commendable. He took the time to ensure I fully understood the solution, making the entire process smooth and efficient. So far, he has been the best support representative I’ve interacted with, and I genuinely appreciate his dedication to excellent customer service. I sincerely hope that if I encounter any issues in the future, I’ll have the opportunity to work with him again. This was by far the best support experience I’ve ever had. Thank you, Ruzsel J, for your outstanding help!

PrettyLitter

Mar 28, 2025  on Shopify

Allen T helped me change some wording on an outgoing email. I really appreciated the screenshots and screen recordings he shared to help streamline the process. Thanks again!

Jennifer Adams® Home

Mar 28, 2025  on Shopify

excellent customer service support

Gendarme Fragrances

Mar 28, 2025  on Shopify

Robert was so helpful! I feel so much better about the migration to my new site. Thank you!

SAISZE.COM

Mar 27, 2025  on Shopify

Yotpo is very helpful to me on selling, especially with Raney S's assistance, I consider my work will do better and better, thank you so much!

Stringys

Mar 27, 2025  on Shopify

Vien was extremely helpful and even jumped on a call to help solve our problem - thanks!

Lindy Design

Mar 27, 2025  on Shopify

Vincent C from customer service did an amazing job helping me solve an issue on my shopify website. So thankful for the expertise and quick responses.

My Store

Mar 27, 2025  on Shopify

thanks Reymon Alvero N!! so helpful

Kremp Florist

Mar 27, 2025  on Shopify

I had the pleasure of working with Warren P., and I must say he is truly exceptional. His professionalism, expertise, and dedication stand out. Warren’s problem-solving skills and attention to detail make him a valuable asset to any team. I highly recommend him and appreciate his commitment to delivering high-quality work. Looking forward to collaborating again in the future!

AwokeLion

Mar 26, 2025  on Shopify

La Juana Growshop

Mar 26, 2025  on Shopify

excelente

Velvet Smoke

Mar 26, 2025  on Shopify

great app and really great service if there is a problem. I spoke with Jeorge he was fab.

AG8 Protection

Mar 26, 2025  on Shopify

++++++++++++ GOOD JOB & SERVICE

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