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Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,514)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Jewitches

Oct 09, 2025  on Shopify

Jeffrey was amazing & so helpful when I ran into problems.

Maple Prime

Oct 09, 2025  on Shopify

Great support from Ruzsel J! Quick and efficient. Got answers very fast

Australian Natural Drinks Co.

Oct 09, 2025  on Shopify

Incredibly helpful thank you

Summer Fridays

Oct 08, 2025  on Shopify

Ruzsel J was super helpful and responsive!

Newton Baby

Oct 07, 2025  on Shopify

Thank you so much, Ruzsel J, for your assistance on more than one occasion!! Extremly helpful.

Simon Says Stamp

Oct 07, 2025  on Shopify

John G was prompt and helpful!

Under The Canopy

Oct 06, 2025  on Shopify

Hi worked with Joian Z in support after hours when we had technical issues. He was able to confirm with screen recordings how to properly test and confirm everything with our review requests were properly formatted. Appreciate the quick and knowledgeable help vs. chat bot which just sent article after article. Thanks!

Nisolo

Oct 02, 2025  on Shopify

Yotpo is a great tool for product reviews. There's a lot of versatility and optionality offered. Their support team is very responsive and helpful, especially Ruzsel J. They help solve issues quickly and efficiently!

Shikō Beauty Collective

Oct 01, 2025  on Shopify

When we had an issue/request regarding the reviews on the website, Warren solved our problem within a few days. Very informative and responsive as well! Yotpo has one of the best support teams!

TallowCoco

Sep 30, 2025  on Shopify

fixed the issues i had right away. to be clear the app was working perfectly, i preferred it be worded in a certain way rather than their standard.

Firebelly Tea

Sep 30, 2025  on Shopify

I was assisted by Ruzsel, and I really appreciate the support I received. I wanted to transfer reviews from our old account to a new one, and he patiently explained how remapping works. He clarified that reviews are tied to product IDs, so if a review is linked to the wrong or old product ID, it won’t automatically show up in the new account. The solution was to remap or reimport the reviews to the correct product ID so that they display properly under the right products. Ruzsel walked me through the process step by step and made sure I understood everything clearly. His explanation was very easy to follow, and he took the time to ensure there wouldn’t be any confusion moving forward. He is truly one of a kind, and thanks to his guidance, I feel confident and happy using Yotpo. The support experience made a big difference, and I’m very satisfied with the outcome.

Moncho Moreno

Sep 30, 2025  on Shopify

The support team is great, Allen T. Thank you for helping us!

Torus Pet

Sep 30, 2025  on Shopify

Excellent app and support - made what looked like a complex issue for us, very simple and resolved in a few miniutes. Thank you Mitch!

BlazePod

Sep 30, 2025  on Shopify

Allen T. was exceptional. Incredible support! Thank you Allen :)

Online Store | Abiie

Sep 29, 2025  on Shopify

My issue has been resolved in a timely manner. Support is helpful.

NutrigainVitamins

Sep 29, 2025  on Shopify

Love these guys!

BLACK REBEL BEARD CO

Sep 25, 2025  on Shopify

You guys are the best this time Reymon N. saved me and knew exactly how to fix a mess I got myself into. thanks again !

Godies

Sep 25, 2025  on Shopify

Great app and helpful support!

Veracity Selfcare

Sep 24, 2025  on Shopify

Made By Nacho

Sep 23, 2025  on Shopify

Doner P was so helpful. I had some technical issues and they really helped me figure out what the issue was.

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