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Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,526)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Mijo® Hair

Jul 23, 2024  on Shopify

Reviews are the lifeblood of any small business so getting it right is extremely important. And as a small business owner, getting things setup is a matter of doing it yourself. So great technical support is key especially when you don't set it up quite right. Jann M. from Yotpo is a star! He stuck with me over several days to help me figure out and correct connection errors. He was very patient and gave me clear and concise instructions to set things right. I plan to incorporate more Yotpo apps because of my experience with the Review app.

Tampon Tribe

Jul 22, 2024  on Shopify

Great app and Mitch in CS was excellent - went above and beyond to fix my issue with a great idea and very fast implementation. Thank you Mitch!

Tiny Little Frog

Jul 19, 2024  on Shopify

Ruzsel John Nabong helped me set up my YotPo reviews when I was stuck. Not only am I happy with the app itself, but the support is AMAZING! Highly recommend!

Banner Nation

Jul 19, 2024  on Shopify

Arven S was EXTREMELY helpful in my problem of having multiple review folders on my shopify page. He was very sincere, nice, and fixed my problem in an instant! Arven was incredible and I will definetely be using yotpo again!

Elev8

Jul 17, 2024  on Shopify

Jann did a great job helping me!

Singh-eCommerce

Jul 17, 2024  on Shopify

Soma Recovery

Jul 11, 2024  on Shopify

Really good customer experience from Wendyle and a great app in general.

Alana Eve

Jul 10, 2024  on Shopify

Great customer service Ruzsel J resolved my issues quickly and effectively with precise instructions.

La Boite concept

Jul 09, 2024  on Shopify

Application au top et support très réactif et disponible !

Wild Venus

Jul 09, 2024  on Shopify

Daniel P was a fantastic help today. Within 5 minutes he's fixed the problemo in my theme and I've got Star Reviews back on my store front. Thank you :)

Underground Nutrition Store

Jul 08, 2024  on Shopify

Doner P. Was super helpful! Appreciate the guidance

Farmacia SMERIERI

Jul 08, 2024  on Shopify

App intuitiva e semplice. Un ringraziamento speciale a Nikki e Daniel P dell'assistenza che continuano a seguirmi e a darmi risposte veloci e puntuali!

Skin Inc - Singapore

Jul 02, 2024  on Shopify

helpful with service requests

Slyde Body

Jul 01, 2024  on Shopify

Great customer service! I jumped on the chat with Ruzsel J and he helped me quickly and effortlessly! He sorted out my issues and updated everything that I needed in under 10mins with great comms and information. Appreciate your help Ruzsel J!

Wholesale SOAK Bath Co

Jun 23, 2024  on Shopify

Doner was able to resolve our request quickly + easily! Much appreciated!

The Wynwood Walls Shop

Jun 23, 2024  on Shopify

Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down. Ty. AT

Tenfit - Ropa Deportiva Colombiana

Jun 20, 2024  on Shopify

I have been using it for a short time, but I have loved it, very simple and easy to use, the customer service is excellent because when Ruzsel J contacted me he helped me with my doubts quickly and efficiently.

FishOfHex Aquatics

Jun 19, 2024  on Shopify

I had a few issues when setting it up but customer service was quick to help.

Red Dot Laser Engraving

Jun 19, 2024  on Shopify

Great support from Ruzsel with importing product and reviews into Yotpo for Tiktok import.

Standing O Cosmetics

Jun 18, 2024  on Shopify

Great support! Big thanks to PL for helping with my popup editing issue.

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