Reviews: Yotpo ‑ Product Reviews App

Customer reviews: Yotpo ‑ Product Reviews App

Reviews (7,324)

Overall rating

4.8

5

459
4

13
3

1
2

4
1

16

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

NOVA

Jun 10, 2024 on Shopify

Great support; Ruzsel helped me quickly!

Little Skiers

Jun 10, 2024 on Shopify

Great support service provided by Gabriel when i had a problem with my uploaded reviews :)

Hamlin

Jun 08, 2024 on Shopify

Love this app. Doner was very helpful with setting up my reviews widget Thanks!

Luxxe Mani

Jun 07, 2024 on Shopify

Ruzsel J, assisted me today and he provide exact same info which I needed. Thank you

Stone Rose

Jun 06, 2024 on Shopify

good service from Ruzsel John Nabong

Cattle Creek Mercantile

Jun 06, 2024 on Shopify

Ruszel is the best customer service guy

BrossHome

Jun 05, 2024 on Shopify

I highly recommend Yotpo. Ruzsel J., who assisted me, has been a fantastic support.

BOWWA

Jun 04, 2024 on Shopify

Jeorge was super helpful and answered all my questions thoroughly and quickly. As I'm new with this app it's been a positive start.

Cashier Depot

Jun 03, 2024 on Shopify

Excellent customer service! Ruzsel J was very knowledgeable and was able to solve my problem within minutes.

My Store

May 31, 2024 on Shopify

useful an app that I have used for a long time also their support is awesome, Thank you so much, Mr. Ruzsel J, you helped me and I appreciate it

ALL DAY JOY

May 31, 2024 on Shopify

Thank you so much for your fast service! Arven helped me with so many issues, I'm amazed! You're the best, I can't explain how I'm grateful for your help. I got all of the infornation with clear explanations, amazing service and support team!

aiona alive

May 30, 2024 on Shopify

Daniel was very helpful!

SOOSLICK

May 29, 2024 on Shopify

Doner was great helping me resolving my issue asap. i am loving the app so far. weldone

gc2b

May 29, 2024 on Shopify

Doner did a great job helping me update my email address

EcoOne

May 29, 2024 on Shopify

Shout out to Ruzsel J for helping me today. I thought our issue would take a while to fix but just 5 minutes in a chat and all was good again!

Femique

May 29, 2024 on Shopify

They are always very helpful if there's an issue. I was previously helped by Wendyle who was fast and assisted me without hesitation. Thank you!

ParSkins

May 28, 2024 on Shopify

YotPo support (Doner P) was really helpful in addressing some small display issues on the shopping cart. We've been using the app on another Shopify store for years and are very happy with it. So much so that we didn't hesitate to install it on our most recent Shopify Store (sister brand company). It does everything we need and easy to adjust the settings to match our brands.

COSMAN-Photocollection

May 28, 2024 on Shopify

Toller Support und schnelle Umsetzung per Chat von Ruzsel J...

Sellersoft US

May 27, 2024 on Shopify

Good work by Ruzsel J. Thanks you for services.

Hometown Jersey

May 04, 2024 on Shopify

I highly recommend the app. I've had a great experience with product reviews for years. Until today Ive never had a problem but suddenly my newest reviews weren't showing on my site. I got on Chat with Jeorge Kenneth V and he took the time to investigate and resolve the problem quickly and with patience. Soon everything was displaying like normal again. Great customer service which I really appreciate!