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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,324)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Underground Nutrition Store

Jul 08, 2024  on Shopify

Doner P. Was super helpful! Appreciate the guidance

Farmacia SMERIERI

Jul 08, 2024  on Shopify

App intuitiva e semplice. Un ringraziamento speciale a Nikki e Daniel P dell'assistenza che continuano a seguirmi e a darmi risposte veloci e puntuali!

Skin Inc - Singapore

Jul 02, 2024  on Shopify

helpful with service requests

Slyde Body

Jul 01, 2024  on Shopify

Great customer service! I jumped on the chat with Ruzsel J and he helped me quickly and effortlessly! He sorted out my issues and updated everything that I needed in under 10mins with great comms and information. Appreciate your help Ruzsel J!

Wholesale SOAK Bath Co

Jun 23, 2024  on Shopify

Doner was able to resolve our request quickly + easily! Much appreciated!

The Wynwood Walls Shop

Jun 23, 2024  on Shopify

Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down. Ty. AT

Tenfit - Ropa Deportiva Colombiana

Jun 20, 2024  on Shopify

I have been using it for a short time, but I have loved it, very simple and easy to use, the customer service is excellent because when Ruzsel J contacted me he helped me with my doubts quickly and efficiently.

FishOfHex Aquatics

Jun 19, 2024  on Shopify

I had a few issues when setting it up but customer service was quick to help.

Red Dot Laser Engraving

Jun 19, 2024  on Shopify

Great support from Ruzsel with importing product and reviews into Yotpo for Tiktok import.

Standing O Cosmetics

Jun 18, 2024  on Shopify

Great support! Big thanks to PL for helping with my popup editing issue.

The Corporate Girl Planner

Jun 18, 2024  on Shopify

The customer service was amazing. Regie was very polite, knowledgeable and swift with his responses.

Beyoutiful Wandz

Jun 18, 2024  on Shopify

Ruzsel John Nabong made this super simple and was able to help me greatly!

amedcine

Jun 18, 2024  on Shopify

Well, the support help a lot. That's a fact ! They deserve 5 Stars

Alchemystik

Jun 14, 2024  on Shopify

Yotpo offers many features. They are too many to list here, but as a small business that is scaling quickly we also need features of larger business and they have all the bells and whistles. And customer service is always - and I mean always - top notch. Fast and friendly. Can't ask for more =)

R&R Now

Jun 14, 2024  on Shopify

Ruzsel was great he handled my issue quickly and made sure everything I needed was done great customer service

Gadget Earth

Jun 12, 2024  on Shopify

OLIVIA SHEED

Jun 12, 2024  on Shopify

Thank You Wendyle for your quick response in excluding a list of order numbers we sent through from receiving a review request.

WOOSHOP SINGAPORE

Jun 11, 2024  on Shopify

I have been using this in my previous store and still preferred review app .

Spoil Yourself Natural

Jun 11, 2024  on Shopify

I've used this app for about two years. I do love things about it but it does slow down free shopify theme versions (I was using the carousel on the main page). I have used the help options multiple times with success but this last time (today) I had Doner who FINALLY helped me to get me exactly what I was looking for. I still have all my reviews but now on a page with a button so all reviews are stored in one place (including on each item page) and my site is already faster. Doner was such a huge help and far surpassed any other customer service member I've had these last few years.

Naturalistics

Jun 10, 2024  on Shopify

I love their technical team. I’ve been using this web app since 2019. I’ve built up so much customer rapport using this wedge, and I recently redid my website and the reviews disappeared but Wendyle fixed it in less than five minutes! I love how you can click on the reviews from the top of the page and go to the bottom to review all your customer reviews on your products!

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