Vien quickly fixed the issue we were experiencing :)

I worked directly with Ruzsel John N over the course of a few days while launching with Yotpo Reviews. Ruzsel assisted in troubleshooting product feed specific issues with thorough explanation and timeliness. He was also a extremely helpful and knowledgeable during the onboarding process. As one-man-team and part of a small startup, I can't thank Ruzsel enough for being a tremendous resource during these past few days.

This app works great! But the best part about it is the support team! They are like having your own in-house tech resource - responsive within hours - sometimes they can resolve issues in chat in minutes. These days when everything seems to be either bot-automated or self-service, it's great to be able to get in touch with real people who care about their product and customers. I've installed and uninstalled alot of Shopify apps that just didn't work for us. But this one is a keeper!! I'd give you 6 stars if I could.

Best support ever. Best app for review management.

Doner provided excellent customer service, fast and easy!

Everytime i have a problem , the team are quick to resolve for me , thanks Vien for sorting it out , cheers

good support, especially Joian Z

Great app, super user friendly and helps us stay on top of our reviews!

Love this app, and all the support agents are super helpful. I worked with Arven today and he was great

Had a minor issue and they fixed it in real time so quickly. Very happy.

Very easy to use. Has helped us generate a lot of reviews. Highly recommend.

Vincent was great to deal with. Prompt response time, pleasant and helped me out quickly and efficiently. He was easy to understand and addressed my issue. I would highly recommend Yotpo, so far great.

Was facing some issues and Ruzsel John was a huge help, friendly behavior and timely solution.

Honestly, I have been pleasantly surprised how responsive support is and generally obvious to use the platform is. I know they recently cut some support staff so I hope this isn't a dated take, but every time I've needed help it's been incredible. Product also does what it needs to.

JOHN GATCHALIAN thumbs up

Very helpful app for businesses.

Reymon N assisted me. He was great !

I recently had the pleasure of working with Vincent from Yotpo Support on a fairly complex issue involving Yotpo Reviews. From the moment we connected, Vincent was professional, courteous, and incredibly knowledgeable. He quickly understood the problem and resolved it efficiently, walking me through each step with clarity and confidence. It’s rare to experience this level of customer support—especially when the issue isn’t a simple one—but Vincent handled it flawlessly. Great communication, fast resolution, and genuinely helpful. Huge thanks to Vincent and the Yotpo team!