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Customer reviews: Yotpo: Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,547)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Poppin

Jul 11, 2025  on Shopify

Reymon N. was very helpful and quick to fix our issue at hand!

Zoefull

Jul 08, 2025  on Shopify

Great customer support service. John G. was very helpful and kind, and helped me resolve my issue quickly:)!

Intimate Rose

Jul 05, 2025  on Shopify

Amazin customer support Reymon N nailed all my issues.

Miss Satin

Jul 04, 2025  on Shopify

One of the bast app to generate easy ROI. SMS Are so powerful and this app help us to set up everything easily at low cost.

Snack Owl

Jul 03, 2025  on Shopify

At first, we were having issues with the syndication of our reviews, and the process was moving quite slowly. Doner P from Yotpo Product Reviews took the time to look into what was causing the delay and made sure to speed things up by re-running the backfill process and ensuring everything was properly set up. He was very helpful and communicative :)

My Store

Jul 02, 2025  on Shopify

Vien Saints Espinosa helped me with my review layout issues and regrouped my products for me. she was so polite and helpful! thanks to her i can launch my site today!

ussa

Jul 01, 2025  on Shopify

Reymon N. was very professional and helped me with a lot of questions, highly recommended!

Kiyonna

Jul 01, 2025  on Shopify

Amazing customer service support from Ruzsel, J today!! We always wanted to be able to feature reviews on both our regularly priced and sale priced SKU. John helped me through the super easy steps. Was very patient and was able to make sense of all my questions.

Ancient + Brave

Jul 01, 2025  on Shopify

The live chat support is great with Yotpo. Massive shout out to Doner P who was able to find the solution for an issue I was having

Bubble Skincare

Jun 27, 2025  on Shopify

Jeffrey was amazing and kind!

VueBaby

Jun 27, 2025  on Shopify

just an amazing experience!!! Jeorge Kenneth basically helped me set up everything in my store and went above and beyond until i was happy!!!!!!!!!

POVANLI

Jun 27, 2025  on Shopify

Jeffrey M helped me solve the problem - really appreciate it!

IMAGE Skincare

Jun 26, 2025  on Shopify

Reymon Alvero Help me very good

Scubadelphia DiveSeekers.com

Jun 25, 2025  on Shopify

Excellent app, Support is knowledgeable as well. Vincent was my most recent support person.

d'Ania

Jun 24, 2025  on Shopify

I had an issue with product matching in my Yotpo catalog, and Jeffrey M was incredibly helpful from start to finish. He patiently walked me through the verification process, reviewed my uploaded file, and even ran a manual query to double-check everything. He confirmed the identifiers were correct and explained the dashboard update timeline clearly. Super professional, polite, and responsive — made the whole experience easy and reassuring. Thank you so much, Jeffrey M!

Frame Amo

Jun 18, 2025  on Shopify

Ruzsel was great. Helped me solve a problem very quickly over a call.

The Botanist Dubai

Jun 17, 2025  on Shopify

Excellent customer service from Arven S - always good and responsive customer support from Yotpo!

The Jacket Maker

Jun 16, 2025  on Shopify

Yoto support is amazing. Allen T. assisted me and was awesome, providing a lot of helpful support. Thanks.

Barton Supplements

Jun 11, 2025  on Shopify

I recently reached out to Yotpo’s customer support with a rather intricate challenge. We operate multiple storefronts selling the same product and I needed to consolidate our reviews and product listings across all of them. From the moment I submitted my ticket, Ruzsel John Nabong was incredibly responsive. Within minutes, Ruzsel had scheduled a quick call to walk through our setup. He took the time to understand our unique store configurations and the way each review site was currently linked. On the call he guided me step by step, showing exactly how to map product IDs across platforms and enabling a single, unified review feed for all our stores. Thanks to Ruzsel’s proactive approach and technical expertise what I expected to be a multi day integration headache was solved in under an hour. He even followed up afterward with clear documentation and a couple of extra tips on optimizing review display widgets. If you’re looking for customer support that combines deep product knowledge with genuine care for your success you can’t go wrong with Yotpo, especially with Ruzsel on your side!

The Display Outlet

Jun 06, 2025  on Shopify

Doner responded promptly and politely, thank you!

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