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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,069)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Pet Obsessed People

Jan 26, 2025  on Shopify

So far the support has been prompt, clear and helpful. Ethelbert Santos helped me quickly and clearly. I hope as I try to learn more of the features I will have the same experience that will continue to earn 5 stars.

ATX Jerky

Jan 25, 2025  on Shopify

Wendyle Christian S was an amazing help! I had to remap my reviews from my old site to a new one, and they helped perfectly.

Ecoheal

Jan 25, 2025  on Shopify

Exceptional help from Ian—his knowledge and support were top-notch!

Funky's Hot Sauce Factory

Jan 24, 2025  on Shopify

All of the customer service reps that assisted me were very promt and helpful

FunnyBagTags

Jan 22, 2025  on Shopify

Excellent !!!! Love it!!!!

ARTEDinoi

Jan 22, 2025  on Shopify

Sehr hilfereich gewesen. Wir sind mit dem Support und der App sehr zufrieden!

Thingshewears

Jan 22, 2025  on Shopify

service rapide , je suis satisfaite

Haloplus Nederland

Jan 22, 2025  on Shopify

Reymon Alvero N was super helpful!! and fast to respond, much appreciated. Sheila R was also very helpful and quick to respond. thank you so much!!

Charlie's Club

Jan 21, 2025  on Shopify

Reymon Alvero was a lot of help when I was setting this up. Looking forward to seeing how well it works.

Tyrannostorus

Jan 19, 2025  on Shopify

We are consistently impressed by the prompt and responsive customer service we receive when we reach out to Yotpo. We recently switched online platforms, and Wendyle was able to help us get all our reviews from one platform to the other. Our customers are important to us, and it's clear Yotpo values the people they work with as well!

Mar Jarz

Jan 19, 2025  on Shopify

Vien was extremely helpful and quick to respond!!

Íon Candle Co.

Jan 15, 2025  on Shopify

Reymon, helped me today with my query today. it was so quick and efficient. Would certainly encourage me to use the help and chat function again.

marca suncare

Jan 13, 2025  on Shopify

Reymon Alvero N helped me so much! The whole process was made so seamless Thank you!

Zampa Angelo

Jan 12, 2025  on Shopify

Awesome Experience! Great Product

Haloplus Nederland

Jan 11, 2025  on Shopify

Reymon Alvero N was super helpful!! and fast to respond, much appreciated.

Super Mande Percussion

Jan 10, 2025  on Shopify

Wendyle was super quick to respond to our request for technical support. The advice given was very clear and efficient, supported by a video to demonstrate how to make the required changes. Thank you!

DIH Concepts

Jan 09, 2025  on Shopify

I just started using Yotpo and stuck with some technicalities. Ethelbert Mariano S helped me and solved all the issues. Great customer support.

Steph Kilkenny

Jan 08, 2025  on Shopify

Delighted with this app. Customer support is amazing also and very efficient.

Martina Medail

Jan 07, 2025  on Shopify

I am very satisfied with the customer service. I needed to import reviews from another platform to my website, and Sheila R. assisted me throughout the process, answering all my questions and helping me complete the review import as well as installing the missing widget. Additionally, her responses were always timely and thorough. Thank you!

Castore

Jan 07, 2025  on Shopify

Outstanding customer support from Sheila R today. Thoroughly efficient and courteous throughout and issue resolved! Thanks Sheila, pleasure chatting with you!

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