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Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,514)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Bromic Heating

Nov 04, 2025  on Shopify

Krysls

Nov 01, 2025  on Shopify

Ian Christian helped me today to solve a problem that was really stumping me for more than a week. Ian solved it for me quickly and it was such a huge help! Thank you!!

BBCrew Foods

Oct 30, 2025  on Shopify

Great support and quick too. Thank you Vien E.

Glownar Aesthetics LLC

Oct 30, 2025  on Shopify

John did so amazing, he is very thorough and resourceful. Can I get him each time I need help with Yotpo, please? :)

Cuddypup

Oct 24, 2025  on Shopify

I had some issues with the look of the widget, Ian helped me make everything look perfect

SpiritHoods

Oct 23, 2025  on Shopify

Excellent support.

Delilah Home

Oct 23, 2025  on Shopify

Excellent technical support from Ruzel John. THANK YOU! Great support........

The Traveling Teapot

Oct 22, 2025  on Shopify

Limasso London

Oct 22, 2025  on Shopify

Delilah Home

Oct 20, 2025  on Shopify

Excellent technical support. I worked with Doner and he immediately fixed my issue. THANK YOU!

Graf Lantz

Oct 20, 2025  on Shopify

Warren P. was helpful, patient, and consistently responsive. Thanks to the team for finding speedy resolutions to our issues.

Pattern Beauty

Oct 17, 2025  on Shopify

Customer service was great, Ruzsel J helped me so much and was very concise and informational

Fable England

Oct 16, 2025  on Shopify

Komorebi Stationery

Oct 16, 2025  on Shopify

Yotpo team is incredibly reliable. They respond very quickly and are always willing to help with custom code as well.

Northstar Bison

Oct 14, 2025  on Shopify

We'd been struggling to activate our reviews carousel widget for a while on our new theme, and Jeffrey M. was able to get it handled right away.

Born Primal

Oct 12, 2025  on Shopify

KicKee Pants

Oct 10, 2025  on Shopify

Ruzsel John Nabong was such a great help! I needed to add a reviews block to Klaviyo emails and was having a hard time adding my app key. He was able to get on a call right away to help guide me through it. I appreciated the personal interaction as it made the process more efficient than just messaging and allowed me to ask additional questions.

SWISSGEAR

Oct 10, 2025  on Shopify

Very user-friendly with lots of cool features to drive engagement, collect customer insights and increase conversions. Support is helpful and responsive - Ruszel J assisted me on chat and was able to figure out my issue and fix it immediately. Very pleased with his help! Thanks to everyone on the Yotpo team :)

Lawn Synergy

Oct 09, 2025  on Shopify

Awesome service and support! Warren took care of all the issues I had and was very knowledgable on coding. Fixed everything to integrate quickly!

Decorté

Oct 09, 2025  on Shopify

Great experience with the Yotpo Social Reviews app! Ruzsel J was very helpful and made everything easy. Highly recommend!

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