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Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,513)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Natural Rems

Dec 21, 2024  on Shopify

Support is amazing on the platform, I got connected with Ethelbert Santos when uploading reviews into tiktok shop, had so much trouble but after talking to Ethelbert I knew exactly what I needed to do as next steps, thank you.

Ciari Guitars

Dec 19, 2024  on Shopify

Daniel P. was very helpful and fast to reply with answers and screenshots.

rofielty

Dec 18, 2024  on Shopify

I am very grateful to Mr. Reymon Alvero. I had no knowledge of the Yotpo app, which caused me to encounter many difficulties when installing the program, resulting in a slow progress of my work. Until Mr. Reymon Alvero, he helped me solve the problem of how to install the Yotpo code into Shopify and manually installed it for me, which greatly accelerated my work progress. I am very grateful to him.

Wella

Dec 18, 2024  on Shopify

Great app. Had great support from Ethelbert and Ruzsel getting all set up. Thank you both!

Doe-het-zelf-zaak

Dec 18, 2024  on Shopify

Welligogs

Dec 18, 2024  on Shopify

Baaby

Dec 17, 2024  on Shopify

super helpful via live chat. Fixed the issue in minutes.

BloombooU

Dec 17, 2024  on Shopify

Jeorge was incredibly helpful and resolved my issue in no time. I am truly grateful for his quick and efficient assistance. Thank you so much, Jeorge!

Bearded Coast Grooming Co.

Dec 16, 2024  on Shopify

Excellent fast service as always!!!

Abyssian

Dec 16, 2024  on Shopify

Our problem was sorted in a matter of minutes with a very diligent and professional Vien. Highly recommend the platform

HNP Labs

Dec 16, 2024  on Shopify

I cannot express enough how outstanding the support I received was. John Nabong Ruzsel is truly exceptional in every way. He demonstrated remarkable patience and took the time to thoroughly guide me through every step, ensuring I understood how to correct my mistakes. His expertise, professionalism, and dedication to helping others shine through in his approach. Not only did he provide solutions, but he also gave me the confidence to handle similar issues in the future. John’s support made a significant difference, and I’m incredibly grateful for his guidance and assistance!

The Sleep Edit

Dec 14, 2024  on Shopify

Great app, Daniel P was extremely helpful with fixing a problem.

Shima Okinawa

Dec 12, 2024  on Shopify

yotpo support team are extremely helpful and fixed my issues in less than 10 minutes! Thank you!

Colour My Chocolate

Dec 11, 2024  on Shopify

Thanks again for the brilliant assistance! Today it was Jeorge and as per usual the customer service was 5 star. Always helpful and very responsive.

Skineez®

Dec 11, 2024  on Shopify

Mitch was extremely helpful in getting our reviews on our site when I couldn’t figure out how to get them in the right spot myself!

Mighty Petz

Dec 11, 2024  on Shopify

Daniel from Yotpo's support was of great help to get my TikTok - Yotpo integration up and running and have the reviews syndicated!

ONEINMIL

Dec 10, 2024  on Shopify

Ikaati Tea

Dec 09, 2024  on Shopify

Jeorge Kenneth V helped me install the review widget to my new theme. It took him just a few minutes to do it. Jeorge was respectful, fast, effective.

Caftari

Dec 08, 2024  on Shopify

amazing customer support shoutout vien santis

Aevi Wellness / Europe

Dec 08, 2024  on Shopify

Shoutout to Sheila R who was super helpful!

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