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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,323)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

anemoscope

Aug 27, 2024  on Shopify

We encountered an issue where users couldn't submit reviews from mobile devices using the Yotpo review widget. The modal wouldn't allow necessary fields to be scrolled within. Yotpo's support team responded very quickly to our concerns. They identified the root cause of the problem and guided us through the resolution process smoothly. I'm especially grateful to Arven for their support. Thanks to their quick and accurate assistance, we were able to resolve the issue in a short time, which was a great help.

Wholesale Furniture Brokers Canada

Aug 27, 2024  on Shopify

The support is very helpful and really friendly! I had an amazing chat with Ruzsel J who was very polite and thorough in getting to the root of the problem of our reviews not showing up on a product page. In stead of giving instructions on how to fix the issue, he went out his way, asked quality questions, performed an analysis, identified and resolved it himself. Can't be more happy with his service!

Decoden Cream

Aug 22, 2024  on Shopify

Ruzsel J was so helpful and quickly fixed my issues.

UAHERE

Aug 22, 2024  on Shopify

Amazing support team. Really nice interface for admin panel. Easy to use import revies from other platforms

Modern Minx

Aug 21, 2024  on Shopify

wendyle was able to resolve my concern right away

My Store

Aug 19, 2024  on Shopify

The customer service staff Daniel P answered and solved the problem very quickly, which solved my problem very well

KADYLUXE®

Aug 18, 2024  on Shopify

Mitch was really helpful! Great app!

SLEEP ZEBRA

Aug 18, 2024  on Shopify

Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. And she is super efficient in fixing my problems. This is the type of support we all need as a brand owner.

PLGLasers

Aug 18, 2024  on Shopify

Great and quick help with an issue I was having!

J&J Detailing Services

Aug 16, 2024  on Shopify

Ruzsel J thank you for fixing my issue your the best

Hona

Aug 16, 2024  on Shopify

I worked with Ruzsel John to make some updates to my reviews component on my homepage. He was very knowledgable and was able to find a solution to my problem quickly and actually made the edit for me. Thank you!

KwikShoppe

Aug 16, 2024  on Shopify

Ruzsel John he got in call with me and got the app working so since i was planing to uninstall the app he changed my mind and make it working , thanks again for the

Williams Natural Foods

Aug 16, 2024  on Shopify

Ruzsel J is a fantastic support rep - the whole support team within Yotpo is so detailed and will help you across any of your product lines

Good Honey Shop

Aug 15, 2024  on Shopify

Ruzsel was great support. Made importing reviews mostly easy!

Wild Moon Underwear

Aug 15, 2024  on Shopify

Super quick to respond and answered my questions perfectly.

African Breese

Aug 14, 2024  on Shopify

I had an issue with the changing the email associated with our account. Arven was a great help and very quick to make the necessary changes. We also had an issue with linking our new website with the Yotpo App. The customer support was very quick in responding and fixing our issues.

Peacemaker Ranch

Aug 13, 2024  on Shopify

Great app for collecting and displaying reviews - special thanks to Jeorge Kenneth for the excellent customer support in getting things set up!

Previnex

Aug 13, 2024  on Shopify

Great app and great support (particularly Ruzsel). Easy to use, user friendly, and again...great support (I was able to jump on a google meet when we mad a migration issue, which was amazing as that's not the norm).

candylover

Aug 13, 2024  on Shopify

Doner is very nice man,He was very enthusiastic about helping me with my problem

Dragonfiretools

Aug 12, 2024  on Shopify

App has been working well and I've received terrific customer service from Ruzsel Nabong!

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