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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,323)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Studio Null

Sep 25, 2024  on Shopify

Great customer service experience with Arven

We Love Doodles

Sep 25, 2024  on Shopify

Great Service provided by Doner P. Thanks for the support!

Naturally Love Hue

Sep 23, 2024  on Shopify

Great customer service if you have any issues!

YOUR-GOODFIND

Sep 22, 2024  on Shopify

I am writing to express my sincere appreciation for the exceptional service I received from Donor P regarding an issue I had with importing reviews. Donor P responded very promptly and resolved the issue efficiently and professionally. The level of service provided exceeded my expectations, and I am truly impressed by the promptness and professionalism displayed. It is rare to encounter such a high standard of customer support, and I wanted to formally acknowledge this great experience. Thank you for maintaining such excellent service.

eleven44

Sep 21, 2024  on Shopify

Daniel P. was exceptional! fast and efficient service... he handled my question like an absolute pro! Thank you Daniel!

Gallery by Flo

Sep 19, 2024  on Shopify

Wendyle Christian went above and beyond for me to make sure the 3 tasks i needed were taken care of thank you so much

prosperacorp

Sep 17, 2024  on Shopify

The peoples are really helpful! I'm happy to say their customer support is good and helpful.

Smells Good Wax Co

Sep 16, 2024  on Shopify

I am new to using this service, and as a person who struggles with computer lingo, I struggled with this app and modifying code. I did have several customer support team members try to help me. I ended up accidentally exiting all of my application pages where chat boxes were open, multiple times. I struggled, is putting it nicely. Wendyle Christian, Rove, and one other member helped me. I had a lot of questions, a lot of struggles to work through. The last support member I talked to was Wendyle. Very polite, well mannered, and CALM AND COLLECTED. I was a fury of questions, while refreshing my page to make sure I could keep up and understand what was happening. I was annoying, in my own opinion ( I can admit that. I was just trying to understand what was happening. Good intentions, but poor execution. hah!) The team members were very nice and worked very hard with me to make sure all of my concerns were taken care of. GOOD JOB TEAM! Thank you for your help. I literally could not have done it without you.

ReliaHealth

Sep 16, 2024  on Shopify

Quick responses with customer service questions. Easy to navigate the platform.

Cotswold Garden Furniture

Sep 12, 2024  on Shopify

Excellent solution, brilliant customer support and really impressive. Thank you.

Foreign Lashes

Sep 11, 2024  on Shopify

WOW ! I'm very happy I was able to placed my carousel thanks you for your help. you are amazing.

Open Goaaal!

Sep 04, 2024  on Shopify

Yotpo’s review app is great! Their team helped me set up star ratings on my collection page, and it looks fantastic. Their support was fast, friendly, and made the whole process smooth. If you're looking for a reliable app to showcase customer reviews on Shopify, I highly recommend Yotpo!

Soulreignty

Sep 03, 2024  on Shopify

I spoke to Jeorge and he was wonderful! He solved all the issues I had and I was about to pay someone to this work for me. Im so happy i reached out to the customer service chat before! Jeorge was super easy to communicate with as well and understood everything I needed fixed. Thanks again Jeorge!

SuperLoveDoll

Sep 03, 2024  on Shopify

工具不错,强大多种功能,客户也很好

HeatShrinkTubing.Com

Aug 29, 2024  on Shopify

Great Service provided by Ruzsel John Nabong. Thanks for the support!

CARINTHIA

Aug 28, 2024  on Shopify

Doner P was able to fix a problem. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy! Thank you.From japan.

Loof

Aug 28, 2024  on Shopify

Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.

SOTO by Shinfuji Burner ONLINE STORE

Aug 28, 2024  on Shopify

驚くほどの速さで問題を解決してもらいました。 大変満足しています。 Reymon N.さんの対応は素晴らしかったです。

Bright Skin Cosmetics

Aug 28, 2024  on Shopify

Great app! Ian Doner was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!

SLEEP ZEBRA

Aug 28, 2024  on Shopify

Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. And she is super efficient in fixing my problems. This is the type of support we all need as a brand owner. *Update: I had some new questions about exporting and importing reviews, and Ruzsel J assisted me this time. Ruzsel did an amazing job, fixing my issue very quickly. They were knowledgeable, provided all the information I needed, and offered fast and straightforward support.

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