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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,069)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Femique

May 29, 2024  on Shopify

They are always very helpful if there's an issue. I was previously helped by Wendyle who was fast and assisted me without hesitation. Thank you!

ParSkins

May 28, 2024  on Shopify

YotPo support (Doner P) was really helpful in addressing some small display issues on the shopping cart. We've been using the app on another Shopify store for years and are very happy with it. So much so that we didn't hesitate to install it on our most recent Shopify Store (sister brand company). It does everything we need and easy to adjust the settings to match our brands.

COSMAN-Photocollection

May 28, 2024  on Shopify

Toller Support und schnelle Umsetzung per Chat von Ruzsel J...

Sellersoft US

May 27, 2024  on Shopify

Good work by Ruzsel J. Thanks you for services.

Hometown Jersey

May 04, 2024  on Shopify

I highly recommend the app. I've had a great experience with product reviews for years. Until today Ive never had a problem but suddenly my newest reviews weren't showing on my site. I got on Chat with Jeorge Kenneth V and he took the time to investigate and resolve the problem quickly and with patience. Soon everything was displaying like normal again. Great customer service which I really appreciate!

Yingredient

Apr 26, 2024  on Shopify

Sometimes there are challenges to no-code implementation but their support is responsive, for example, Arven assisted me today in implementing Reviews Widget on the Homepage which was a custom modification.

FRESCO CHOCOLATE

Apr 25, 2024  on Shopify

We just installed the Yopto app for the first time and had some issues. Tech support answered our email immediately and resolved the problem. This all happened in the evening, I didn't expect after hours support, and was pleasantly surprised. Thanks John G. for the great support!

The Art of Resume

Apr 25, 2024  on Shopify

Mitch was great help and answered my questions promptly and politely. I feel confident that they have my best interests at heart.

Mountain River Wood Co.

Apr 24, 2024  on Shopify

The app works well, and I received great customer service from Doner P helping to resolve an issue with duplicate reviews when migrating my reviews from Shopify Reviews to Yotpo.

Retreat Kr

Apr 24, 2024  on Shopify

The experience with the company was great- Their customer service is amazing! We were helped by Doner P and he definitely saved the day for us. <3

Redback Liftwear

Apr 24, 2024  on Shopify

Great app and customer service. I had trouble with showing my star rating on products due to my theme being customised. Mitch helped me out and got it working

Virgo de Novo Professional Haircare

Apr 22, 2024  on Shopify

Jeorge Kenneth V was super helpful. He gave me clear instructions on what I needed to do and he kept me informed as he worked on some things on my account.

Shield Your Body

Apr 22, 2024  on Shopify

Their app works well, and their support is always responsive -- often immediately, at worst within 2 days.

GrillStuff

Apr 18, 2024  on Shopify

Great app and has worked very well for our site. I would gladly recommend it to others. Amazing customer service in their Chat.

Etalon

Apr 17, 2024  on Shopify

Honestly, it was a long way to get our review from our previous review app to Yotpo. Your support manager Daniel helped me a lot with importing reviews and answered all my questions patiently. I like it and thanks a lot for help! Yotpo features look promising. Hope to have good experience futher.

LOUIS XVI DE

Apr 17, 2024  on Shopify

Very simple and effective tool for Shopify Stores

Flowerbox Melbourne

Apr 16, 2024  on Shopify

I received personalized support directly from the Yotpo support team and they helped me quickly! Thanks, 10!

Nessa Hill

Apr 15, 2024  on Shopify

Yotpo has some of the best customer service I have ever experienced. I had issues getting the widget to show up under the products on my collection pages. When I reached out for help, John G quickly responded and resolved my issue. He saved me from the headache of trying to edit the code myself. Highly recommend. Any issues you have they will solve.

Kaymar Magic

Apr 15, 2024  on Shopify

Great app and support! Thanks Donor!

HALA

Apr 14, 2024  on Shopify

Jeorge was very helpful

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