Reviews: Yotpo ‑ Product Reviews App

Customer reviews: Yotpo ‑ Product Reviews App

Reviews (7,323)

Overall rating

4.8

5

459
4

13
3

1
2

4
1

16

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

FreshWear

Oct 09, 2024 on Shopify

La verad que increible, lo rpaido y la velocidad, la cortesia y lo facil y rapido que lo pudieron hacer me sorprende muchisimo, srvicio 100/10, y personalmente me toco a Reymon Alvero N un genio el vago

Fluide Chic

Oct 09, 2024 on Shopify

It's a breath if fresh air when you can communicate and the other person understands exactly what you need. Excellent service and very knowledgeable. Wonderful experience!

Quell Shop

Oct 09, 2024 on Shopify

We've had a great experience using Yotpo Reviews so far. The automated review request emails convert quite well, and customer support has always been very helpful. We had a slight issue in using support articles to install the star ratings on our Collections pages and Doner P with the support team installed it for us without issue.

Halo Plus Japan

Oct 09, 2024 on Shopify

Doner was amazing on project support

Tavellio

Oct 08, 2024 on Shopify

App works fine and great help from the support team. Thanks Vien for all your help!

Jojomia

Oct 08, 2024 on Shopify

They answered every question I had with care. I would especially like to thank Ethelbert Santos for his help.

ISA ALEX

Oct 07, 2024 on Shopify

Rovi C did an amazing job helping me onboard with installing yotpo on my website. Super helpful with my issues and took no time at all. Thank you!

NOOANCE PARIS

Oct 06, 2024 on Shopify

Yotpo Product Reviews & UGC is a great app—easy to use and perfect for showcasing customer feedback. Special thanks to Ruzsel John Nabong from the support team, who went the extra mile to help me. Best support experience I’ve ever had! Highly recommend Yotpo for both the product and the amazing support!

Mingsu

Oct 05, 2024 on Shopify

好东西

Living Cheer

Oct 05, 2024 on Shopify

Rovi gave me great support when I raised a ticket with Yotpo. Great app, does a good job in getting and publishing reviews on our website. Can recommend!

Velv'Or

Oct 03, 2024 on Shopify

Great very quick service!!

My Brand And Me

Oct 03, 2024 on Shopify

Arvin did an amazing job today helping me integrate my widgets into places I haven't been able to do up until now. Absolute LEGEND!

My Garage Supplies

Oct 02, 2024 on Shopify

Arven was super super friendly and cooperative with me. Easy 5 stars.

WHOLIFECO

Oct 02, 2024 on Shopify

Doner was amazing and quick with my request!

Vann Mantra

Oct 01, 2024 on Shopify

TheBeaDANIshop

Sep 30, 2024 on Shopify

Customer support was quick and efficient. Doner quickly solved an issue with my account email.

Jim Bradley Speedball

Sep 29, 2024 on Shopify

ive been using yotpo for all of its services for over 18months now. cant really fault the product. needed service and got fantastic assistance from Vien Saints to get it sorted within 10-15mins. good product and good after sale service.

Precious Tails

Sep 28, 2024 on Shopify

Doner is really great man, he understand the needs quickly and provide the best quality customer services. thanks

Eve Admire

Sep 27, 2024 on Shopify

SubLuna

Sep 26, 2024 on Shopify

Thanks to Reymon N he went above and beyond to help me with a review issue that no one else could!