Yotpo Social Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: Yotpo: Product Reviews App

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,535)

Overall rating

4.8

5

589
4

15
3

1
2

6
1

23

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Soda Farm

Jan 29, 2025 on Shopify

Great customer support. I had a tangle of reviews on two sites and yotpo's technical support worked with me tirelessly and patiently until all my reviews were saved onto one site. THANKS!!

Eva Victoria

Jan 29, 2025 on Shopify

Great customer support, prompt replies, thank you very much to Sheila R. for resolving the issue quickly.

FabCreates

Jan 28, 2025 on Shopify

Arven is great super helpful and very knowledgable. Recommend 100%

Fearless® Official Website

Jan 28, 2025 on Shopify

Very good app. Good and fast support.

Indigo Naturalis Online Store

Jan 26, 2025 on Shopify

I had a great experience with Yotpo's customer service! Their response was incredibly fast, and they resolved my issue efficiently. I truly appreciate their professionalism and dedication to customer satisfaction. Highly recommended!

Pet Obsessed People

Jan 26, 2025 on Shopify

So far the support has been prompt, clear and helpful. Ethelbert Santos helped me quickly and clearly. I hope as I try to learn more of the features I will have the same experience that will continue to earn 5 stars.

ATX Jerky

Jan 25, 2025 on Shopify

Wendyle Christian S was an amazing help! I had to remap my reviews from my old site to a new one, and they helped perfectly.

Ecoheal

Jan 25, 2025 on Shopify

Exceptional help from Ian—his knowledge and support were top-notch!

Funky's Hot Sauce Factory

Jan 24, 2025 on Shopify

All of the customer service reps that assisted me were very promt and helpful

FunnyBagTags

Jan 22, 2025 on Shopify

Excellent !!!! Love it!!!!

ARTEDinoi

Jan 22, 2025 on Shopify

Sehr hilfereich gewesen. Wir sind mit dem Support und der App sehr zufrieden!

Thingshewears

Jan 22, 2025 on Shopify

service rapide , je suis satisfaite

Haloplus Nederland

Jan 22, 2025 on Shopify

Reymon Alvero N was super helpful!! and fast to respond, much appreciated. Sheila R was also very helpful and quick to respond. thank you so much!!

Charlie's Club

Jan 21, 2025 on Shopify

Reymon Alvero was a lot of help when I was setting this up. Looking forward to seeing how well it works.

Tyrannostorus

Jan 19, 2025 on Shopify

We are consistently impressed by the prompt and responsive customer service we receive when we reach out to Yotpo. We recently switched online platforms, and Wendyle was able to help us get all our reviews from one platform to the other. Our customers are important to us, and it's clear Yotpo values the people they work with as well!

Mar Jarz

Jan 19, 2025 on Shopify

Vien was extremely helpful and quick to respond!!

Íon Candle Co.

Jan 15, 2025 on Shopify

Reymon, helped me today with my query today. it was so quick and efficient. Would certainly encourage me to use the help and chat function again.

marca suncare

Jan 13, 2025 on Shopify

Reymon Alvero N helped me so much! The whole process was made so seamless Thank you!

Zampa Angelo

Jan 12, 2025 on Shopify

Awesome Experience! Great Product

Haloplus Nederland

Jan 11, 2025 on Shopify

Reymon Alvero N was super helpful!! and fast to respond, much appreciated.