Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.
Key Strengths
Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.
Common Concerns
Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.
Final Thoughts
The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.
Gadget Earth
Jun 12, 2024
on
Shopify
OLIVIA SHEED
Jun 12, 2024
on
Shopify
Thank You Wendyle for your quick response in excluding a list of order numbers we sent through from receiving a review request.
WOOSHOP SINGAPORE
Jun 11, 2024
on
Shopify
I have been using this in my previous store and still preferred review app .
Spoil Yourself Natural
Jun 11, 2024
on
Shopify
I've used this app for about two years. I do love things about it but it does slow down free shopify theme versions (I was using the carousel on the main page). I have used the help options multiple times with success but this last time (today) I had Doner who FINALLY helped me to get me exactly what I was looking for. I still have all my reviews but now on a page with a button so all reviews are stored in one place (including on each item page) and my site is already faster. Doner was such a huge help and far surpassed any other customer service member I've had these last few years.
Naturalistics
Jun 10, 2024
on
Shopify
I love their technical team. I’ve been using this web app since 2019. I’ve built up so much customer rapport using this wedge, and I recently redid my website and the reviews disappeared but Wendyle fixed it in less than five minutes! I love how you can click on the reviews from the top of the page and go to the bottom to review all your customer reviews on your products!
NOVA
Jun 10, 2024
on
Shopify
Great support; Ruzsel helped me quickly!
Little Skiers
Jun 10, 2024
on
Shopify
Great support service provided by Gabriel when i had a problem with my uploaded reviews :)
Hamlin
Jun 08, 2024
on
Shopify
Love this app. Doner was very helpful with setting up my reviews widget Thanks!
Luxxe Mani
Jun 07, 2024
on
Shopify
Ruzsel J, assisted me today and he provide exact same info which I needed.
Thank you
Stone Rose
Jun 06, 2024
on
Shopify
good service from Ruzsel John Nabong
Cattle Creek Mercantile
Jun 06, 2024
on
Shopify
Ruszel is the best customer service guy
BrossHome
Jun 05, 2024
on
Shopify
I highly recommend Yotpo. Ruzsel J., who assisted me, has been a fantastic support.
BOWWA
Jun 04, 2024
on
Shopify
Jeorge was super helpful and answered all my questions thoroughly and quickly. As I'm new with this app it's been a positive start.
Cashier Depot
Jun 03, 2024
on
Shopify
Excellent customer service! Ruzsel J was very knowledgeable and was able to solve my problem within minutes.
My Store
May 31, 2024
on
Shopify
useful an app that I have used for a long time also their support is awesome, Thank you so much, Mr. Ruzsel J, you helped me and I appreciate it
ALL DAY JOY
May 31, 2024
on
Shopify
Thank you so much for your fast service! Arven helped me with so many issues, I'm amazed! You're the best, I can't explain how I'm grateful for your help. I got all of the infornation with clear explanations, amazing service and support team!
aiona alive
May 30, 2024
on
Shopify
Daniel was very helpful!
SOOSLICK
May 29, 2024
on
Shopify
Doner was great helping me resolving my issue asap. i am loving the app so far. weldone
gc2b
May 29, 2024
on
Shopify
Doner did a great job helping me update my email address
EcoOne
May 29, 2024
on
Shopify
Shout out to Ruzsel J for helping me today. I thought our issue would take a while to fix but just 5 minutes in a chat and all was good again!