Reviews: Yotpo ‑ Product Reviews App

Customer reviews: Yotpo ‑ Product Reviews App

Reviews (7,069)

Overall rating

4.8

5

324
4

7
3

1
2

4
1

15

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Singh-eCommerce

Jul 17, 2024 on Shopify

Soma Recovery

Jul 11, 2024 on Shopify

Really good customer experience from Wendyle and a great app in general.

Alana Eve

Jul 10, 2024 on Shopify

Great customer service Ruzsel J resolved my issues quickly and effectively with precise instructions.

La Boite concept

Jul 09, 2024 on Shopify

Application au top et support très réactif et disponible !

Wild Venus

Jul 09, 2024 on Shopify

Daniel P was a fantastic help today. Within 5 minutes he's fixed the problemo in my theme and I've got Star Reviews back on my store front. Thank you :)

Underground Nutrition Store

Jul 08, 2024 on Shopify

Doner P. Was super helpful! Appreciate the guidance

Farmacia SMERIERI

Jul 08, 2024 on Shopify

App intuitiva e semplice. Un ringraziamento speciale a Nikki e Daniel P dell'assistenza che continuano a seguirmi e a darmi risposte veloci e puntuali!

Skin Inc - Singapore

Jul 02, 2024 on Shopify

helpful with service requests

Slyde Body

Jul 01, 2024 on Shopify

Great customer service! I jumped on the chat with Ruzsel J and he helped me quickly and effortlessly! He sorted out my issues and updated everything that I needed in under 10mins with great comms and information. Appreciate your help Ruzsel J!

Wholesale SOAK Bath Co

Jun 23, 2024 on Shopify

Doner was able to resolve our request quickly + easily! Much appreciated!

The Wynwood Walls Shop

Jun 23, 2024 on Shopify

Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down. Ty. AT

Tenfit - Ropa Deportiva Colombiana

Jun 20, 2024 on Shopify

I have been using it for a short time, but I have loved it, very simple and easy to use, the customer service is excellent because when Ruzsel J contacted me he helped me with my doubts quickly and efficiently.

FishOfHex Aquatics

Jun 19, 2024 on Shopify

I had a few issues when setting it up but customer service was quick to help.

Red Dot Laser Engraving

Jun 19, 2024 on Shopify

Great support from Ruzsel with importing product and reviews into Yotpo for Tiktok import.

Standing O Cosmetics

Jun 18, 2024 on Shopify

Great support! Big thanks to PL for helping with my popup editing issue.

The Corporate Girl Planner

Jun 18, 2024 on Shopify

The customer service was amazing. Regie was very polite, knowledgeable and swift with his responses.

Beyoutiful Wandz

Jun 18, 2024 on Shopify

Ruzsel John Nabong made this super simple and was able to help me greatly!

amedcine

Jun 18, 2024 on Shopify

Well, the support help a lot. That's a fact ! They deserve 5 Stars

Alchemystik

Jun 14, 2024 on Shopify

Yotpo offers many features. They are too many to list here, but as a small business that is scaling quickly we also need features of larger business and they have all the bells and whistles. And customer service is always - and I mean always - top notch. Fast and friendly. Can't ask for more =)

R&R Now

Jun 14, 2024 on Shopify

Ruzsel was great he handled my issue quickly and made sure everything I needed was done great customer service