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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,323)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Terez & Honor

Nov 25, 2024  on Shopify

customer service is really helpfull!

ShinySelect

Nov 24, 2024  on Shopify

Displaysense

Nov 21, 2024  on Shopify

Ruzsel J has been super helpful from the Support team. Each time makes the experience seamless!

Ciao Imports - Authentic Specialty Foods

Nov 21, 2024  on Shopify

Reymon Alvero was extremely helpful. Solved my problem and kept me from cancelling my service. Very grateful for his help.

NUGRO Hair

Nov 20, 2024  on Shopify

I needed help with my reviews showing on my website and sent an inquiry. Reymon N. promptly answered my inquiry and had my reviews showing expeditiously! Glad to have used them for years with their great service!

AURORRA By ARRIS

Nov 20, 2024  on Shopify

Customer service is on point and very helpful. The app is customizable and easy to use. Love how there are so many options to use to brand the reviews for the website and landing page.

The Little Ikigai

Nov 20, 2024  on Shopify

Yotpo is a great app! It is easy to use and works great with our website. And the customer service is amazing, when I had troubles getting the star badge on my website I reached out and a lovely person from customer service went through the effort to put the code in our website for us and was a massive help. Highly recommend getting this app as not only will you have a great tool for your business but an amazing team behind it who are there when you need them.

Botenor

Nov 20, 2024  on Shopify

great service thank you

Camofleur

Nov 20, 2024  on Shopify

Vien successfully helped to remove the ld+json script that was causing some minor search console issues.

Nutri Nation

Nov 19, 2024  on Shopify

After over a month of trying to import reviews Wendyle got my case and instantly uploaded my reviews into Yotpo. With out exaggerating I spent over 1 month requesting assistance and not a single person was able to help out. Yotpo needs more reps like Wendyle.

Lafeeca

Nov 19, 2024  on Shopify

I had a great experience with Reymon! He was very patient and guided me step by step to fix all my issues. He made everything clear and easy to understand. Thank you for your excellent support!

Ring Concierge

Nov 19, 2024  on Shopify

Ruzsel John N was very helpful!

priroda

Nov 15, 2024  on Shopify

It was nice and easy, they did all the work for me, super nice.

BF TRENDS

Nov 15, 2024  on Shopify

It's a great app and I recommend everyone to download it. Their customer service is amazingly great. Thank you Arven.

Galway Bay Apparel, LLC

Nov 14, 2024  on Shopify

Daniel P, you're great thnx

Tuju

Nov 14, 2024  on Shopify

Great support.

CelebrityLASH

Nov 13, 2024  on Shopify

I honestly cannot believe I had this app for free for almost 10 years, it kept sending review requests and I didn't even pay much attention until recently I redesigned my website. I had Yotpo reconnected and finally got a chance to dive deeper into this app. Reymon was so helpful, and was able to complete my request (when it was still on the free plan) before signing up for the starter plan for some additional features. 5 stars, keep up with the great work!

Toque De Midas

Nov 13, 2024  on Shopify

Excelente atención por parte de Raymon, atenta ,preparado para resolver cualquier tema de la app me termino de configurar con rapidez y eficacia, felicitaciones!!

Paisley Affair

Nov 13, 2024  on Shopify

Mitch was super knowledgeable and helped me find the solutions in minutes.

The Twisted Monk

Nov 12, 2024  on Shopify

When I contacted customer service, I was connected to Doner, who solved my problem quickly. We are very happy with this product.

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