Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.
Key Strengths
Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.
Common Concerns
Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.
Final Thoughts
The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.
African Breese
Aug 14, 2024
on
Shopify
I had an issue with the changing the email associated with our account. Arven was a great help and very quick to make the necessary changes.
We also had an issue with linking our new website with the Yotpo App. The customer support was very quick in responding and fixing our issues.
Peacemaker Ranch
Aug 13, 2024
on
Shopify
Great app for collecting and displaying reviews - special thanks to Jeorge Kenneth for the excellent customer support in getting things set up!
Previnex
Aug 13, 2024
on
Shopify
Great app and great support (particularly Ruzsel). Easy to use, user friendly, and again...great support (I was able to jump on a google meet when we mad a migration issue, which was amazing as that's not the norm).
candylover
Aug 13, 2024
on
Shopify
Doner is very nice man,He was very enthusiastic about helping me with my problem
Dragonfiretools
Aug 12, 2024
on
Shopify
App has been working well and I've received terrific customer service from Ruzsel Nabong!
TORRAIN
Aug 12, 2024
on
Shopify
The customer service is amazing. I received help from Daniel P and Arven S and both were extremely helpful with implementing what I needed on my site.
YOSH
Aug 12, 2024
on
Shopify
Good tool! The support team is very nice. When I met some problems, Doner P helped me patiently! I highly recommend the app.
PUPIBOO
Aug 10, 2024
on
Shopify
Rovi C is a total rockstar! He helped me so much and was very patient with me. I was having a lot of trouble uploading my reviews from Shopify and he really helped me through the process. Thank you so much!
Lunasurf
Aug 09, 2024
on
Shopify
Had a couple of little issues with reviews not showing, contacted support. Donor was quick with the fixes we needed, all works perfect now.
The Caseland
Aug 08, 2024
on
Shopify
Great app! Ian Christian C. was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!
Goodwear USA
Aug 08, 2024
on
Shopify
Ruzsel John was able to fix a problem I had tried over a number of tickets. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!
Thank you
Method Seven
Aug 07, 2024
on
Shopify
Arven, Jann, Rovi and many others were so helpful in migrating our reviews from BigCommerce to Shopify! Delighted to be able to work with them 24 hours a day with no restrictions. They made this task very easy. Thank you!
Tropic Isle Living
Aug 07, 2024
on
Shopify
Great technical support. Highly recommended.
EARTH TO ROOTS
Aug 07, 2024
on
Shopify
Works well! When I needed help Doner P. resolved the issues quickly. There a different options to suit different needs!
Meluka Australia
Aug 06, 2024
on
Shopify
Easy to use, great app updates and a responsive support team.
The Global Trunk
Aug 06, 2024
on
Shopify
Ian Christian was SUPER helpful in geting our star ratings shown on our product grids. Yotpo emails requesting reviews has also been super easy to use! Highly recommend :)
Provasil
Aug 06, 2024
on
Shopify
I received excellent service resolving our product reviews template issue on the Yotpo app. Ruzsel John was prompt, professional, and efficient. Highly recommend!
Luna Daily
Aug 05, 2024
on
Shopify
Their customer service was extremely responsive and helpful to our brand's situation! They walked me through the steps I needed to take to syndicate our reviews between different SKUs and I was able to do it quickly and easily. They even provided links for additional help and were able to access pages I could not access from my brand's subscription.
Gardinova
Aug 02, 2024
on
Shopify
Fast service! Shou-tout to Ruzsel J, who assisted me!
SwapBandIt
Aug 02, 2024
on
Shopify
I am a small business start up and signed up for this service, completely forgot about it , weeks later I went back in to confirm how it works so started a chat session with Ruzsel J, and he was amazing! I had a tons of questions, and he made a video for me to help me relearn this amazing review product!