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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,323)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Caftari

Dec 08, 2024  on Shopify

amazing customer support shoutout vien santis

Aevi Wellness / Europe

Dec 08, 2024  on Shopify

Shoutout to Sheila R who was super helpful!

OSACARE(オサケア)

Dec 05, 2024  on Shopify

Great service!! And the customer support is excellent! I have asked so many questions but all the response was so quick and the answer was so accurate and helpful. Thanks Daniel P for all the supports !

Crochetree

Dec 04, 2024  on Shopify

CSR is so clear and thorough. Thanks a bunch!

ArtsofAfrica

Dec 03, 2024  on Shopify

I am still new to Yopto and, so far I am glad I made the right choice. Easy to install and set up. I had a small issue with my onsite widget displaying multiple times after each edit. I reached out to Yopto support and Arven from Yopto helped me to resolve the issue with little input from my end. Thank you Arven. I am confident to recommend Yopto to anyone who needs a user friendly app to collect reviews from their customers!

Purawex

Dec 03, 2024  on Shopify

I want to write to thank Wendyle for providing excellent technical support in a difficult place for me. I recommend it to everyone!

Cartech Electronics Ltd

Dec 01, 2024  on Shopify

Amazing app with excellent customer service! Ian Christian was incredibly supportive throughout my challenging transition to Shopify. It wasn’t an easy move, but everything is now running smoothly. Thank you again for all your help! Thank you Daniel

Argente Jewelry

Nov 29, 2024  on Shopify

TEAM LIGHT TECHNOLOGY

Nov 28, 2024  on Shopify

The highest standard of customer service! I can’t say enough good things about Reymon N. and this company! Such swift and steadfast support.. he saw me all the way through on every detail of my needs. Beyond impressed and grateful!

Goon Guard Canada

Nov 28, 2024  on Shopify

We’re preparing to launch one of our stores in the Canadian market and needed help remapping reviews on our product pages. Ethelbert was incredibly knowledgeable and helpful throughout the process! Yotpo’s customer service team has been fantastic—thank you for the support!

Brindisa Spanish Foods

Nov 28, 2024  on Shopify

Great customer service from Ruzsel - thank you!

Tecumseh Diecast

Nov 27, 2024  on Shopify

We are new to this ecommerce business so we do have a steep learning curve to overcome with. But Vien (Saints E) was a great help in clearing up our most basic questions. The waiting time from bot to agent was minimal which is definitely a nice surprise given how many bigger companies would make you jump through hoops and eat burning sticks before an actual human being is in touch with you lol. Thanks again for your great work Yotpo.

HUANUO

Nov 27, 2024  on Shopify

A very nice platform, special thanks to Doner for helping me solve the problems that occurred during the upload process, very professional, thank you again! You are an angel!

Vendela.no

Nov 26, 2024  on Shopify

They have awesome support, helped with everything and answered all the question. Special thanks to Reymon Alvero from their support, really great guy that helped with everything we needed.

Kure Bazaar Paris

Nov 26, 2024  on Shopify

Easy to use and setup, powerful. We saw our conversion rate dramatically increased since we started using the app.

Brown's Natural Pet Store

Nov 26, 2024  on Shopify

The support I have received installing Yotpo has been fantastic! Arven was a superstar, thank you!

WE’RE CREATURES

Nov 26, 2024  on Shopify

Awsome customer service - Arven S helped me and he is the besttt

Oli & Eve | Boutique capillaire végane et sans cruauté

Nov 26, 2024  on Shopify

thank you for your good service !

HINOYA Online Store

Nov 25, 2024  on Shopify

The chat service is really great. When we faced an issue, they quickly resolved it via chat. Thank you Jeorge Kenneth for your courteous support. This is a great app, easy to use.

The OneTwo

Nov 25, 2024  on Shopify

Amazing service! Ruzsel was absolutely so helpful in getting us set up.

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