Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.
Key Strengths
Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.
Common Concerns
Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.
Final Thoughts
The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.
CARINTHIA
Aug 28, 2024
on
Shopify
Doner P was able to fix a problem. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!
Thank you.From japan.
Loof
Aug 28, 2024
on
Shopify
Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.
Great app! Ian Doner was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!
SLEEP ZEBRA
Aug 28, 2024
on
Shopify
Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. And she is super efficient in fixing my problems. This is the type of support we all need as a brand owner.
*Update: I had some new questions about exporting and importing reviews, and Ruzsel J assisted me this time. Ruzsel did an amazing job, fixing my issue very quickly. They were knowledgeable, provided all the information I needed, and offered fast and straightforward support.
anemoscope
Aug 27, 2024
on
Shopify
We encountered an issue where users couldn't submit reviews from mobile devices using the Yotpo review widget. The modal wouldn't allow necessary fields to be scrolled within. Yotpo's support team responded very quickly to our concerns. They identified the root cause of the problem and guided us through the resolution process smoothly. I'm especially grateful to Arven for their support. Thanks to their quick and accurate assistance, we were able to resolve the issue in a short time, which was a great help.
Wholesale Furniture Brokers Canada
Aug 27, 2024
on
Shopify
The support is very helpful and really friendly! I had an amazing chat with Ruzsel J who was very polite and thorough in getting to the root of the problem of our reviews not showing up on a product page. In stead of giving instructions on how to fix the issue, he went out his way, asked quality questions, performed an analysis, identified and resolved it himself. Can't be more happy with his service!
Decoden Cream
Aug 22, 2024
on
Shopify
Ruzsel J was so helpful and quickly fixed my issues.
UAHERE
Aug 22, 2024
on
Shopify
Amazing support team.
Really nice interface for admin panel.
Easy to use import revies from other platforms
Modern Minx
Aug 21, 2024
on
Shopify
wendyle was able to resolve my concern right away
My Store
Aug 19, 2024
on
Shopify
The customer service staff Daniel P answered and solved the problem very quickly, which solved my problem very well
KADYLUXE®
Aug 18, 2024
on
Shopify
Mitch was really helpful! Great app!
SLEEP ZEBRA
Aug 18, 2024
on
Shopify
Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. And she is super efficient in fixing my problems. This is the type of support we all need as a brand owner.
PLGLasers
Aug 18, 2024
on
Shopify
Great and quick help with an issue I was having!
J&J Detailing Services
Aug 16, 2024
on
Shopify
Ruzsel J thank you for fixing my issue your the best
Hona
Aug 16, 2024
on
Shopify
I worked with Ruzsel John to make some updates to my reviews component on my homepage. He was very knowledgable and was able to find a solution to my problem quickly and actually made the edit for me. Thank you!
KwikShoppe
Aug 16, 2024
on
Shopify
Ruzsel John he got in call with me and got the app working so since i was planing to uninstall the app he changed my mind and make it working , thanks again for the
Williams Natural Foods
Aug 16, 2024
on
Shopify
Ruzsel J is a fantastic support rep - the whole support team within Yotpo is so detailed and will help you across any of your product lines
Good Honey Shop
Aug 15, 2024
on
Shopify
Ruzsel was great support. Made importing reviews mostly easy!
Wild Moon Underwear
Aug 15, 2024
on
Shopify
Super quick to respond and answered my questions perfectly.