I use many of Yotpo's products because I love the way they can be layered into a cohesive marketing strategy. I have been using their reviews app for I think over 10 years, and Subscriptions and Loyalty apps for over a year. I'm finally diving into the Email and SMS app, after using many other competitors over the years. Melvin has helped me out a few times, and he's been excellent! My learning curve to get started with their Email has been a little more than with other apps, but I feel this is because their Email/SMS app is more robust than some of the others in terms of creating clever "flows" and hyper-specific segmentation options. When I had a technical issue, Melvin solved it in literal seconds. Thanks Yotpo! You save the day once again!

Super intuitive app, great features and 10/10 support, especially from Jay. Highly recommend based on features, massive price difference compared to competitors and ease of use. Thanks!

I had a beautiful experience with PL. Very experienced, patient and informative. She knew exactly what I needed to get done in order to get me on my way. I truly appreciate her authenticity and professionalism. This is my first time working with Yopto and I am grateful PL was there to be of support!

I am absolutely floored with Princess (PL)! I had a domain issue and within minutes she had me all sorted out and fixed. She is ah-may-zing!

I have struggled a bit to set up my first email campaign, but I got support from Quin and I feel very grateful she helped with the last step I was missing with some coupons I wanted to integrate. Thank you so much!

HORRIBLE APP & WORSE CUSTOMER SERVICE. Their email editor is very glitchy. Which was disappointing after spending 3 hours setting everything up. When you go to edit text or email messages the editor wont let me add emoji's and will put my texts in random places. I cleared my cache, restarted my computer and all to have tech support tell me to use a different browser... um excuse me? I use the same browser (chrome) for ALLL other shopify apps so why should I have to use a special one for a app rated 4.9 stars? I gave up and wasted my time with this. Don't recommend because even if the editor works on your browser tech support is no help

Great app, works really well and is fairly user friendly. Customer service, particularly PL, was very easy to work with and resolved my technical issue extremely quickly. Also extremely friendly! Would recommend :)

This is one of the best apps we use for our small business! It has helped us a lot with getting new customers and also staying connected with them! We highly recommend getting this app for your business!

I just spoke with Pl and the help was great smooth and easy. I needed my store verified and thats what happen.

Very attentive, patient and knowledgeable support team. Quin was great helping my team add the necessary verbiage to our privacy and terms of service agreements for SMS marketing.

I swapped to Yopto after being sold on a more cost-effective solution for email marketing from Klaviyo. Take my review as a warning that cost-effective doesn't mean equal efficiency. Yopto lacks in integrations I had previously with Klaviyo and so far I am pretty disappointed I made the swap.

I've been using this email marketing plugin for a while now, and it's truly outstanding! The plugin offers a wide range of features that make my email marketing campaigns a breeze. From creating eye-catching templates to tracking responses effectively, it has everything I need. But what really makes it exceptional is Marnie's patient guidance. As a newbie, I was lost at first. Marnie took the time to walk me through every single function with great patience. She never got impatient with my repeated questions and always made sure I understood. Thanks to her and this amazing plugin, my marketing efforts have been much more successful!

Great app, with great Support. When I got confused about something, John D. was very Kind & helpful in his support.

I've been using Yotpo for my email marketing for several months, it is very easy to use and the support, including today by John D has always been good!

Just installed the app and wanted a little help with the flows setup. I was helped by Marnie who was very nice and helpful. So far so good.