Yew: Connect with Telegram

Develop by Shopify

/ Month

7 Days Free Trial

You can chat directly with customers on Telegram via the bot.

Direct customer communication

Webhook notifications

Telegram bot integration

Group chat admin

Unique visitor topics

Send stickers

Send product links

About Yew: Connect with Telegram

Launched Sep 03, 2024

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

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Description

Connect Telegram with customers for seamless communication.

With the Telegram bot, merchants can communicate with customers online without installing additional apps. After the merchant installs the app and follows the instructions (creating a Telegram group chat, enabling topic functionality, and adding the Telegram bot as a group admin), the bot will create a new topic for each unique visitor who sends a message. The visitor’s information will be sent to that topic, and the merchant can reply directly via Telegram to communicate with the customer.

Supports sending Telegram stickers
Supports sending product links
Supports webhook notifications

Pros

No need for additional app installation for merchants
Leverages widely-used Telegram platform, ensuring ease of use
Automated topic creation for unique visitors improves organization
Direct communication with customers via Telegram enhances accessibility
Supports sending Telegram stickers, adding a fun element to interactions
Allows sending product links, facilitating seamless product sharing
Webhook notifications keep merchants updated in real-time

Cons

Relies solely on Telegram, limiting options for merchants who prefer other platforms
Requires initial setup, including creating a group chat and enabling topic functionality
Merchants need to ensure Telegram bot is added and maintained as a group admin
Potential privacy concerns with visitor information being handled through Telegram