It looks like the custom solution they built for us is going to be very good. However, it took about two weeks to deliver and communication during that time wasn't great. I requested an update on progress and didn't get a response at one point, and then we weren't alerted when the new feature was live - we had to ask again to be told that it was already deployed. Update: It seems there were some emails from Yanet that we did not receive, and they are looking into the issue.

It looks like the custom solution they built for us is going to be very good. However, it took about two weeks to deliver and communication during that time wasn't great. I requested an update on progress and didn't get a response at one point, and then we weren't alerted when the new feature was live - we had to ask again to be told that it was already deployed.

Excellent service when I found a problem with the Template printing onto two labels 7 rows down. Tracy put the Development team to work and they fixed the problem in under 4 hours which then worked like clockwork. Great backup well worth investing in. Thank you Tracy and your Dev Team

I had an issue with the connection to my printer and wasted a stupid amount of label prints. Alex was able to help me get things situated so that I could get the labels I needed printed. It was a lot easier than I ever expected to get assistance.

Alex is one of the kindest and most dedicated support agents I’ve ever dealt with. He didn’t just fix my issue he stayed, followed up, and genuinely cared about saving my time. Super professional, patient, and human in the best way possible. Thanks a lot, Alex — you made the whole experience feel personal and smooth!

So far, all is great! Love the app, and just spoke with Anita from support —she was terrific! Thank you, team Yanet!!!

Very unhappy with the Shopify's label printing options (my biggest complaint about Shopify POS), I've tried most of the label/barcode printing apps available to find the best fit for me. I've found this app to be the most customizable and functional. It's easy to use and allows me to get exactly the information I need on my price labels. Yanet's team, Anita specifically, was quick to answer any questions and provide help needed. Am I happy about having to pay for something that should be a standard feature of POS? No. Is that Yanet's fault? Absolutely not. They just saw a need and filled it.

Hi All! I was having trouble printing tags and I contacted Shopify probably 10x times to help with no avail... Finally I reach out to Yanet and Anita worked with me for 2 hours and resolved my issue. I would recommend these guys!!

The app was working fine just yesterday, now they seem to have updated it. Yesterday when I went to print my labels from products I already have the barcodes for, it asked me to pick the products. Once you click where you want to choose the products from, the screen stayed in the small pop up box, which had the print button inside after you were done checking. This update causes a blank pop up to show, the new screen is now in the back. Once i click off the pop up, and click the boxes to choose my products.. there isn't a print button to press.

I have to admit that this was a bit confusing to me at first. Truth be told, I'm still advancing on the learning curve. But support, especially Anita, has been wonderful. They have been very patient and incredibly helpful.