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Customer reviews: Xyla AI Social Media Autopilot

Develop by Xyla AI

Xyla AI is a Shopify app designed to enhance store performance with AI-driven insights and automation. This review covers its features, pros, cons, and real user experiences to help merchants make an informed decision.

Reviews (77)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "Xyla AI Social Media Autopilot." Many users appreciate its ability to automate social media postings across various platforms, freeing up significant time and effort. They find the app user-friendly and versatile, often praising its customer support, especially highlighting Toby's responsiveness and assistance. The app is widely acknowledged for creating engaging content beyond just product promotion, often exceeding user expectations.

Key Strengths

  • Automation of social media posts across multiple platforms (Facebook, Instagram, Pinterest, TikTok, X).
  • User-friendly interface that is easy for both beginners and experienced users.
  • Ability to create diverse content including memes, fun facts, and quotes.
  • Excellent customer support with quick response times, particularly from the founder, Toby.
  • Helps increase engagement and reduce marketing workload significantly.
  • Content calendar and analytics for better organization and tracking.

Common Concerns

  • Lack of support for certain platforms, though mentioned it is being worked on.
  • A customer mentioned a negative experience with the Tidio Chat platform associated with the app.

Final Thoughts

"Xyla AI Social Media Autopilot" is well-regarded by users for its efficiency, ease of use, and the quality of content it produces. It stands out as a solution that not only posts product-related content but also enriches feeds with engaging and varied content. While there are some minor platform support limitations, the overall reception is overwhelmingly positive, with many users recommending it as a valuable tool for both small and large businesses.

Crossbank Clothing

May 16, 2025  on Shopify

The overall benefit I'm getting from the app is immense. It's extremely easy to use. Installed. Connected platforms. Done. Great content on autopilot. Also their customer service is responsive and helpful. The burden off my shoulder allows me to focus on other areas of my shop without social media falling off.

The last Aztec

May 05, 2025  on Shopify

First, I want to say that I have been working with different apps that specialize in different things, as an example ChatGPT, Canva, and so many others, but this app does what it says and is very easy to use, you don't have to be genius to use it, it had some issues in the beginning but it was corrected almost right away and the best part is not an AI answering you, this is the best App so far that I had used, and is the first App I recommend. It deserves 5 of 5 stars!!

Bongo Beachwear

Apr 29, 2025  on Shopify

crashes a lot! Up to 5 times before I could get 1 one off ad done. Really getting tired to seeing the Oh Snap! Page... also crashes when I try to edit posts. Also, No landscape option for FaceBook desktop mode. Other than that it's very easy to set up and intuitive. I just wish it wasn't so buggy...

That Auto Parts Warehouse

Apr 28, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Amazing App and Even Better Support! Xyla AI Social Media Autopilot has been a total game-changer for my business. It saves me hours each week creating high-quality social media content, which frees up my time to focus on actually growing my business. Special shout-out to Toby in customer service — he went absolutely above and beyond helping me get everything set up perfectly. Top-notch support and an app that delivers real results. Highly recommend!

Sleekdenim.com

Apr 23, 2025  on Shopify

billing me 500 for nothing! never got an viddeo or one post. i cabceled during trial and got invoice on shopify bill for 495 for this app and it shows i canceled and still wants to charge me!! i want this canceled/redact your invoice immediately!!! disgusting

otr pirates

Mar 25, 2025  on Shopify

This app has saved me so much time and very easy to use it is definitely a permanent part of our operations here

Paix☮

Mar 23, 2025  on Shopify

One the best marketing apps I have seen, it's so easy to use and application is so user friendly. I absolutely love everything about the app and the level of engagement it has.

Fab. Comforts

Mar 12, 2025  on Shopify

Super easy to use and excellent customer service which is of utmost importance for me as a store owner

Respectez Le Code

Feb 15, 2025  on Shopify

We're so pleased with the weekly social media content generated for us. It saves so much time and we're able to edit and make it our own as needed. Currently on the free plan so it's just static posts for now, but will definitely consider upgrading when budget allows. The TikTok integration is a bit tricky though - some of the content on the free plan may not be suitable since it's not video format (carousels, quotes and fun facts do okay but we got a violation for one of the memes), so something to be aware of. TikTok is so finicky these days anyway, so this is certainly not a deal breaker for us. Plus, you can add/edit music to make the post pop, which you can't do on Facebook/Instagram.

MorselMunk

Feb 06, 2025  on Shopify

As others have said, I would give this app 10 stars if I could. I completed setup and have an amazing 8-day calendar of posts created within a few minutes of completing my inputs. I am overjoyed with this app and these posts and have desperately needed this solution. It's like having an affordable, fun, creative marketing assistant. Most solutions are limited to product posts; I love that Xyla AI Social Media Autopilot also includes fun, engaging content. As an added bonus, less than 24 hours ago I emailed Toby, the founder, late in the evening to ask about a certain piece of functionality. He responded overnight and asked for 2-3 days to research a solution. He already provided the additional filtering capability, in less than a day. Thank you!!

Portal 5D

Feb 02, 2025  on Shopify

It's a great tool for those who don't want to worry about advertising their products on social media :)

Modish X Co. (Miss Modish Boutique)

Jan 10, 2025  on Shopify

This app is the future of social media posts for your business. I love that it doesn't just share your products but also some funny memes, fun facts, etc. to keep your audience engaged. This is perfect and the best investment for your business. Totally recommend

Inovamarket

Dec 07, 2024  on Shopify

This is really a great app that create automatically great posts for product and posting them into Facebook, Instagram, Pinterest, TikTok and X too! It schedules posts for me according to my specifications, while allowing us to make any modifications or changes. Thank you for the client service also, I would offer 10 stars if possible!!!

The Emerald Station

Dec 04, 2024  on Shopify

So far the App is great. It is really taking a load off our shoulders in terms of social media planning. Also, customer service is great and responsive. I’d recommend to any small or large business looking to gain more traction on social media

Tradeowo

Oct 05, 2024  on Shopify

This product is a deal breaker for digitally marketing your shopify shop on multiple social media platforms without stress! The customer service is top-notch. Toby is professional and very helpful! Thanks.

Treasures of my HeART

Sep 28, 2024  on Shopify

I highly recommend this app for people with all different skill set. I’m a newbie and found this app to be extremely user friendly and not only that, but the posts that are created across all social media platforms are very good and high quality. If you don’t like something it’s easy to make a change. The support from Toby has been very positive and he’s willing to work with you on fixing any issues in a timely manner. Worth the time and effort to get this app.

Shop Super Discounts

Sep 12, 2024  on Shopify

It's affordable, has grown rapidly across all social media platforms, and—most importantly—saves a ton of time when it comes to content management!

Colpopper

Sep 07, 2024  on Shopify

" I am incredibly impressed with the services provided by Xyla Al Social. They exceeded my expectations in every way and were always there when I needed them. They knew the answer to every insight that I anticipated. I would highly recommend them to anyone seeking help in this area!

Lianox

Sep 05, 2024  on Shopify

We run a fairly large account (6 figure following) entirely on Xyla and we have been extremely happy with the app. There is a ton of customizability, and the devs are excited to work with clients to make the app better, day-by-day. Engagement on the posts it makes looks great and you can't tell they were made by an AI. This app has single handedly saved our marketing team hundreds of hours already. It's a no brainer really: especially if you have a large catalog of items, why not use AI to turn them into infinite content? We love it but more importantly our customers adore it.

Design House Print Shop

Sep 02, 2024  on Shopify

This app is very helpful with its automated posting. It saves me tons of time. It also creates very nice looking posts. I would recommend this app as it is easy to use and creates a good product. Toby is extremely helpful and responsive. 5 stars!

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