Xyla AI App Review: Features, Pros & Cons for Shopify

Customer reviews: Xyla AI Social Media Autopilot

Xyla AI is a Shopify app designed to enhance store performance with AI-driven insights and automation. This review covers its features, pros, cons, and real user experiences to help merchants make an informed decision.

Reviews (150)

Overall rating

4.8

5

144
4

11
3

2
2

3
1

5

What Merchants Think

Merchants generally have positive feedback about "Xyla AI Social Media Autopilot." Many users appreciate its ability to automate social media postings across various platforms, freeing up significant time and effort. They find the app user-friendly and versatile, often praising its customer support, especially highlighting Toby's responsiveness and assistance. The app is widely acknowledged for creating engaging content beyond just product promotion, often exceeding user expectations.

Key Strengths

Automation of social media posts across multiple platforms (Facebook, Instagram, Pinterest, TikTok, X).
User-friendly interface that is easy for both beginners and experienced users.
Ability to create diverse content including memes, fun facts, and quotes.
Excellent customer support with quick response times, particularly from the founder, Toby.
Helps increase engagement and reduce marketing workload significantly.
Content calendar and analytics for better organization and tracking.

Common Concerns

Lack of support for certain platforms, though mentioned it is being worked on.
A customer mentioned a negative experience with the Tidio Chat platform associated with the app.

Final Thoughts

"Xyla AI Social Media Autopilot" is well-regarded by users for its efficiency, ease of use, and the quality of content it produces. It stands out as a solution that not only posts product-related content but also enriches feeds with engaging and varied content. While there are some minor platform support limitations, the overall reception is overwhelmingly positive, with many users recommending it as a valuable tool for both small and large businesses.

Sagebrush Tack

Dec 13, 2025 on Shopify

I would put 0 stars if I could. While the free app was okay, I tried subscribing to see what the premium features were like. I found the posts to be off topic and poorly executed, and I cancelled my subscription after a few days. I then got my bill, which was over $400, none of the plans I tried even cost that much so it makes no sense why it's so expensive. Their website specifically says you won't be double charged if you switch subscriptions, yet that's exactly what happened. Their customer service said they would not refund me anything, as " Shopify have already taken their app store commission and we have also incurred AI costs from your account." On top of that, since I unsubscribed, I can't access any of the premium features anymore so their customer support is saying they won't refund me, PLUS I can't use the over $400- double subscription anymore. This app posted only a few posts which apparantly just cost me over $75 a post! Horrendous customer service and I hope everyone avoids this scammer company. Will be following up with shopify and disputing this charge since they won't offer support or refund if you try the subscribed options and don't like them. The free version has very limited features, not really worth using compared to just posting something yourself.

Bree Essentials

Dec 13, 2025 on Shopify

Just installed this app and spent over 20 minutes completing the setup. As soon as I finished, it told me I had to upgrade just to make a post — otherwise it will only start to generate post in a month. This was not made clear upfront. The constant “upgrade to unlock” prompts throughout the setup were misleading, and the advertising suggested more functionality than the free version actually provides. Not worth the time invested.

Gabe Sportswear

Nov 27, 2025 on Shopify

The free plan on Xyla AI is pretty much pointless. The features are so limited you can’t even swap out or regenerate a single post without upgrading. If you’re expecting to actually test the platform or get any real value before paying, don’t bother. Look elsewhere, the free version feels like a teaser with no functionality behind it.

Sleekdenim.com

Apr 23, 2025 on Shopify

billing me 500 for nothing! never got an viddeo or one post. i cabceled during trial and got invoice on shopify bill for 495 for this app and it shows i canceled and still wants to charge me!! i want this canceled/redact your invoice immediately!!! disgusting

Luxury House 🏡 and store 🏪

Jul 12, 2024 on Shopify

They Uses TIDIO Chat Platform Its Platform Biggest Scam with Peoples