We just started about a month ago and so far, so good. What matters a LOT to me, as the customer support person, is that I have a POC with the apps we choose to work with, so that I can feel supported while I support our customers. Redo has been great with that and I really appreciate it. Additionally, not having to be the point person when a customer doesn't receive their order, or it's damaged, is huge!

Great product, super easy to navigate! White glove onboarding experience.The customer service team are super helpful. Highly recommend!

The redo team is the best!! Shoutout to Alexis and Samuel always ready to help. Any of the agents in the support team will always get back to you extremely fast and efficiently.

Support agent Will was very helpful and kept track of my issue. Very satisfied.

We’ve been using Redo for quite some time now. The integration has been seamless, the interface is user-friendly, and their support especially cade! has been exceptional. They’ve been instrumental in our success, and we eagerly anticipate our continued partnership with them!

Helpful app. Customers like it. Customer service chat is always helpful.

Cade was very helpful in setting up a free shipping day for us. Thanks for the fast response!

They are always helpful in resolving any technological internal error we experience or operator error. Very hard working staff and they won’t stop till they find a solution. Special shout out to Will for being patient with me!

The customer experience with the service team has been phenomenal. Big shout out to Will. Always punctual and getting things taken care of smoothly for Jungmaven.

Responsive chat sessions are helpful during Q4! Cade helped me navigate a few edits I needed to make in Redo for a better customer experience!

Ive been using Redo for the past 6 months - Ive saved alot of money compared to gorgias and other package protection apps. Also their customer service surpasses any other service. Any ticket Ive sent in has been answered and addressed usually right away and occasionally within 15 mins. My most recent ticket was really complicated and Jaxon did the fastest deep dive and correction Ive ever seen. Highly impressed and highly recommend!

Our experience has been absolutely PHENOMENAL. The overall customer service their team has provided during setup and installation has been over the top. the portal is super user friendly. We also onboarded the OMS and it has changed our shipping lives! We are SO MUCH HAPPIER!

We’ve been extremely impressed with Redo from day one. Their hands-on customer service and proactive guidance stand out in a way you don’t often see with app partners. Anytime we had a question or wanted to fine-tune our setup, their team jumped in immediately with thoughtful, expert support. Performance-wise, the results speak for themselves. Within the first 30 days, the app had already paid for itself...and then some. Now, just over 60 days in, we’re seeing even stronger performance and clear value added to our customer experience and bottom line. If you're looking for an app that truly partners with your brand, delivers measurable impact, and provides exceptional customer service, Redo is absolutely worth it.

Redo has been the platform we've been waiting for to handle all of our returns with ease. Set up was super easy plus Jaxon and the team are very quick to help with any issues and customizations.

Will is awesome, he gets the job done quick and right everytime

Great experience with great support! We have been very happy with ReDo!

Redo has been a game changer for returns and customer service. The system is easy to use, and allows me to provide a great experience for our customers. Cade was super helpful when I needed some extra information, and got me what I needed quickly. All in all it's a fabulous program.

Redo provided excellent customer support throughout my issue. They are attentive, professional, and consistently kept us updated every step of the way.