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Customer reviews: Redo

Develop by Shopify

Reviews (430)

Overall rating
5

What Merchants Think

Merchants express a largely positive reception of the "Redo" app, highlighting its cost-saving benefits and comprehensive functionality. Many note that the app simplifies return processes, automates tasks, and provides excellent customer service. However, there are a few merchants who encountered issues, such as compatibility with specific apps, and negative financial impacts. Overall, the feedback suggests that "Redo" significantly enhances return management efficiencies and improves customer satisfaction.

Key Strengths

  • Cost-saving: Merchants report saving money on return shipping and platform fees, and appreciate the absence of contracts.
  • Automation: Automatic handling of returns, exchanges, and shipping claims streamlines processes and reduces manual work.
  • Customer Support: Consistently praised for responsive and proactive customer service.
  • User-Friendly: The app is easy to set up and integrate, with a straightforward interface and seamless processes.
  • Feature-Rich: Frequent updates and enhancements, with flexibility to accommodate specific feature requests.

Common Concerns

  • Compatibility Issues: Some merchants report issues with other apps, like accessiBe.
  • App Complexity: Initial confusion over app functionalities without a demo session.
  • Financial Concerns: Isolated reports of unanticipated costs.

Final Thoughts

"Redo" garners high praise for its ability to simplify and enhance e-commerce return processes, offering a cost-effective and feature-rich platform with standout customer support. While a few compatibility and financial concerns are noted, the app's benefits in driving customer and merchant satisfaction seem to outweigh these issues. Overall, "Redo" appears to be a valuable addition for online retailers seeking to optimize their return and exchange management systems.

Toys"R"Us

Sep 25, 2025  on Shopify

Redo has been an excellent partner knowledgeable, responsive, and genuinely invested in our success. They’re quick to support us when issues come up and have been incredibly open to new integrations that improve our efficiencies. It’s clear they care deeply about both their clients and customers, and their ongoing innovation sets them apart!

roe Wellness

Sep 24, 2025  on Shopify

Working with Redo has been such a positive experience for us! Their team truly cares about our business and our customers, and it shows in every interaction. Whenever we’ve had a question or needed support, they’ve been quick, knowledgeable, and kind in their responses. Emry just helped us and she was wonderful! She was kind and delivered a solution quickly! You can tell they’re a team that values their partnerships and puts in the effort to understand what our brand needs. We’re grateful for the partnership and excited to continue working with them as they grow.

iteration

Sep 24, 2025  on Shopify

Really appreciate the Redo team working through with me to problem-solve for my specific business and returns-processing needs. The platform is easy to use and provides tons of customization to make it fit for what I need it to. The team there is great and goes out of their way to help.

ICONI

Sep 23, 2025  on Shopify

The Redo team is always innovating based on the feedback from entrepreneurs, which I truly appreciate. I love that Redo has a full suite of products for the customer facing and backend of business. They are also amazing with customer service by giving timely and thorough solutions.

Prism Lens Fx

Sep 23, 2025  on Shopify

Great product, good team and easy to use!

GrandTrunk

Sep 23, 2025  on Shopify

Amazing support, great product. Can't beat it.

Mauve Jewelry Co.

Sep 23, 2025  on Shopify

Tuck and Bundle

Sep 23, 2025  on Shopify

Warp9Racing

Sep 23, 2025  on Shopify

The integration, features, and support from Redo is second to none. The transition was super easy from Shipstation, Route, and our archaic methods of returns. We are constantly finding efficiencies and improvements within the Redo platform and couldn't recommend it enough.

CoyoteVest

Sep 23, 2025  on Shopify

Great program and if there are any issues the redo team is always there to help get things running smoothly! Your customers and team will be happy they chose redo

Nettie

Sep 23, 2025  on Shopify

I don't think there is a better suite of software tools for e-commerce teams. Incredible customer service, incredible development tools. Saves me money and time. I love Redo.

The Dreame

Sep 23, 2025  on Shopify

Such an amazing product. I love their inventory management system. It predicts my sales with 94% accuracy which is unmatched. Team is super nice and was easy to set up.

Lighting Design Store

Sep 23, 2025  on Shopify

Easy to set up! Great support team. Love not having to deal with returns. Makes a huge difference for our small business.

SnoreLessNow

Sep 22, 2025  on Shopify

A pretty solid CRM. There's definitely room for improvement in a good few areas, but they're still a young company. Plus, they have a great support team that's always willing to step up and help!

Taylor Joelle

Sep 19, 2025  on Shopify

We love working with Redo! We are big on trying new things, shooting for the stars, and giving customers the best experience possible and that is everything that Redo stands for! I'd highly recommend working with them if you want to grow and try new things! They offer great services that are built to help everyone, but that can be expanded and customized to fit your needs. When asking about features or functions, most apps say they don't offer them whereas Redo will find ways to apply the features you are looking for.

NanaMacs

Sep 19, 2025  on Shopify

We've been using Redo for 1-2 years now. It's made processing returns a quicker and easier task for sure. I had some questions about a couple issues recently and Emry was so helpful in figuring out what happened and helping me understand why and what to do moving forward.

EBY

Sep 17, 2025  on Shopify

REDO is L**P on steroids! Besides the functionality, which is leaps and bounds beyond L**P, the service that the team delivers is BEYOND white glove. They are true partners for us and we love working and growing with them. If you're on the fence, take the leap, (even if we're going into Q4). Don't wait until Q1...You won't be sorry.

Toad&Co

Sep 17, 2025  on Shopify

Emry came and saved the day and was super helpful and walked through my issue through a video and was SUPER HELPFUL! Give her a raise! Promote her! Thank you tons!

Liberated Eyewear, Inc.

Sep 16, 2025  on Shopify

This installment has be sooo helpful to our store it has all the features we need to get the job done. And support team is soooooo responsive and helpful its literally a one stop shop for us

Siren Sisters Boutique

Sep 15, 2025  on Shopify

So far I'm loving it! I'm a newly launched online/pop up boutique that is still in the early days of sales. Redo has made me feel more confident in the return process and made less work for me (super important as a 1 man show). Alexis has been FANTASTIC at assisting me with any questions or issues that I may have which makes this company feel more personable. I'm glad I found them from the start and I look forward to learning more and growing with them.

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