Taranker.Com Logo
Redo logo

Customer reviews: Redo

Develop by Shopify

Reviews (430)

Overall rating
5

What Merchants Think

Merchants express a largely positive reception of the "Redo" app, highlighting its cost-saving benefits and comprehensive functionality. Many note that the app simplifies return processes, automates tasks, and provides excellent customer service. However, there are a few merchants who encountered issues, such as compatibility with specific apps, and negative financial impacts. Overall, the feedback suggests that "Redo" significantly enhances return management efficiencies and improves customer satisfaction.

Key Strengths

  • Cost-saving: Merchants report saving money on return shipping and platform fees, and appreciate the absence of contracts.
  • Automation: Automatic handling of returns, exchanges, and shipping claims streamlines processes and reduces manual work.
  • Customer Support: Consistently praised for responsive and proactive customer service.
  • User-Friendly: The app is easy to set up and integrate, with a straightforward interface and seamless processes.
  • Feature-Rich: Frequent updates and enhancements, with flexibility to accommodate specific feature requests.

Common Concerns

  • Compatibility Issues: Some merchants report issues with other apps, like accessiBe.
  • App Complexity: Initial confusion over app functionalities without a demo session.
  • Financial Concerns: Isolated reports of unanticipated costs.

Final Thoughts

"Redo" garners high praise for its ability to simplify and enhance e-commerce return processes, offering a cost-effective and feature-rich platform with standout customer support. While a few compatibility and financial concerns are noted, the app's benefits in driving customer and merchant satisfaction seem to outweigh these issues. Overall, "Redo" appears to be a valuable addition for online retailers seeking to optimize their return and exchange management systems.

Oli.

Oct 08, 2025  on Shopify

Chirp™

Oct 07, 2025  on Shopify

Redo's been a fantastic partner that's been extremely versatile and quick to solutions. No matter how challenging or complicated a situation, there has always been a quick, responsive, and excellent communication attitude that's been beyond beneficial to our day-to-day. Big shoutout to the Redo team and Quinton who makes it all possible. Thank you.

Marine Products

Oct 07, 2025  on Shopify

Aaron provided outstanding customer service — professional, helpful, and genuinely committed to a great experience. Re-do is an amazing company to do business with, always coming through with fresh, innovative ideas that keep things exciting. At some point, Re-do is sure to become our go-to, one-stop-shop app! Thanks again, Re-do — keep pushing the limits!

Castle Sports

Oct 07, 2025  on Shopify

MTN OPS

Oct 07, 2025  on Shopify

REDO has been a game-changer for our returns process. We love REDO and their team is so helpful!

Surf-fur

Oct 07, 2025  on Shopify

Redo has been amazing. Implementing REDO along with an AI chat assistant on out website drastically reduced our Customer Service inquiries so much that we were able redeploy resources towards our marketing budget! It has been a great experience over the past 2 years.

JDMuscle

Oct 05, 2025  on Shopify

10/10 experience period. They listen and respond instantly too. Those who are sleeping on it is missing out big time. This is the app I would recommend to all my friends but gonna keep quiet to my competitors

Pants Store

Oct 04, 2025  on Shopify

We cannot recommend Redo enough! Not only have they made our returns/exchange process so much easier for us and customers, but they are also helping us automate our e-commerce processes which is something we never thought could be done. We appreciate how hands on the team is and how they will customize anything that is needed. This simply doesn't exist with other platforms. Instead of a "no", the Redo team figures out a solution. Special shoutout to Hayden and Donminic who have been awesome through out this entire process!

PROJECT SOCIAL T

Oct 03, 2025  on Shopify

The Redo team is always . I truly appreciate. I love that Redo for the customer facing and backend of business. They are also amazing with customer service by giving timely and thorough solutions. Glad to work with them

Portland Leather

Oct 02, 2025  on Shopify

The Redo team has been a pleasure to work with, and the platform has been great for us so far. Easy to use and the team's helped us every step of the way to configure things how we want. Still some areas of improvement, but they're always receptive to feedback and seem to genuinely care about our brand's success!

PIYOGA

Sep 30, 2025  on Shopify

Love it works as intended. Some issues with buy 3 get 2 free sending refunds to customers for free items but I'm working with their team on this. Also sometimes the customer tries to exchange but not all sizes show as available for an exchange. However, the support is lightening fast and they are working on this now. They can even zoom call you to help you set it up. Great for the price (FREE) since the customer pays 99 cents and the portal handles the returns for you

Short Par 4

Sep 30, 2025  on Shopify

Redo has been very helpful and responsive with all our business needs, in addition to helping us optimize and improve our processes, making it a lot easier for both our team and our customers.

Maui Rippers

Sep 30, 2025  on Shopify

Jaxon was super quick to respond to a customer service question and helped me resolve the issue. He also said he'd bring it up to development to better the product which is cool!

Silks

Sep 29, 2025  on Shopify

Greg, Parker, and the entire REDO team have been incredible to work with! They’re always quick to resolve any issues and, when needed, seamlessly escalate to the right department to keep things moving. Communication is clear and responsive, and their support has consistently exceeded expectations. We use REDO not only for returns but also for email marketing — and it’s been an absolute game changer. Highly recommend their team and platform!

Squak

Sep 29, 2025  on Shopify

Love how this has simplified our returns and exchange process. I have reached out a few times with questions and I have received excellent and quick help.

Local Boy Outfitters

Sep 26, 2025  on Shopify

Yojani Boutique

Sep 25, 2025  on Shopify

Great service and team! Super supportive and responsive.

Devon + Lang

Sep 25, 2025  on Shopify

The support is fantastic and the app works very well. Great returns system.

Minky Couture

Sep 25, 2025  on Shopify

Redo has been great to work with. Jaxon was a big help today getting an invoice sent to the correct email for a customer.

Ivy City Co

Sep 25, 2025  on Shopify

We only have good things to say about the Redo app and team. The customer service level is incredible! Highly recommend!

Scroll to Top