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Customer reviews: Xero Bridge by Parex

Reviews (280)

Overall rating
4.9

What Merchants Think

"Xero Bridge by Parex" receives mixed feedback from merchants. Many users praise the app's efficient functionality and exceptional support, which often addresses their specific business needs. However, a few users express concerns over occasional syncing issues and customer support not being consistently responsive to troubleshooting requests.

Key Strengths

  • Seamless integration and easy reconciliation between Shopify and Xero
  • Outstanding customer support that is prompt and effective
  • Efficient sync process that saves significant time
  • Ability to automate journal entries for cost of goods sold
  • Flexible and customizable features to suit complex integration needs

Common Concerns

  • Occasional sync errors, especially with currency conversion and order adjustments
  • Delayed or unresponsive customer support in handling specific issues
  • Difficulty in making certain settings adjustments without contacting support
  • High dependency on support for problem resolution

Final Thoughts

Overall, "Xero Bridge by Parex" is regarded as a highly functional app that significantly aids in syncing accounting data between Shopify and Xero. While there are some reported issues with sync functionality and customer support response times, the majority of users express satisfaction with the app’s capabilities and the support provided. It is highly recommended for businesses seeking a reliable integration solution for Shopify and Xero.

Feliks Skincare

Sep 19, 2024  on Shopify

Took me a while to find a good app that will sync shopify to xero, make reconciliation easy and account for tax on overseas sales. I also needed to backdate 1 year of transactions which only cost a fraction of what other apps charge. Customer support is top notch and quick to respond too!

StudioDog

Sep 10, 2024  on Shopify

I would highly recommend this app to others! The customer support was incredibly helpful, even with all of my nagging concerns and needs. They were attentive and always timely with their responses. Not to mention super polite! The actual syncing works great as well - super simple and streamlined - never had an issue. A definite +5 stars from me :)

itfitz

Sep 09, 2024  on Shopify

This app works perfectly for syncing order data with Xero and the support that we have received to make it work for our business has been first class. Well done.

Silver Phantom Jewelry

Sep 02, 2024  on Shopify

Customer assistance was very fast and responsive, resolving my inquiry and issues right away. Thank you for your help!

Meg Hawkins Ltd

Aug 21, 2024  on Shopify

Fantastic response time and really quick implementation of any changes

Barti Rum Ltd.

Aug 21, 2024  on Shopify

Amazing customer support. We had a slight issue with what codes products were synching to, it was resloved within seconds via webchat.

EAQuip Pool Products

Aug 13, 2024  on Shopify

Very simple to set up. Does everything we need and is cost effective. A very good app to link Xero to your Shopify store.

DPE Kart Superstore

Aug 12, 2024  on Shopify

There is no better app to integrate Shopify with Xero. It is simple to use, cost effective, efficient & the support from the team is second to none.

Blueberry Hill Meals

Aug 04, 2024  on Shopify

Excellent customer service. We've been using the app for a few weeks now and haven't had any issues with it so far. It provides all the functionality that we need and we haven't had any service interruption issues with it at all. I'm very pleased we chose this app.

MTN Shop DACH

Aug 04, 2024  on Shopify

Amazing support! They quickly reply and answer in detail. Really appreciate their help with our (custom) solutions and would definitely recommend.

My Doris (Wholesale)

Jul 31, 2024  on Shopify

Fantastic customer service - quick and efficient. App itself works really well.

Autostyling

Jul 28, 2024  on Shopify

This app does everything you could possibly need and the support team consistently goes above and beyond to assist. We highly recommend this app!

Floor & Flake Direct

Jul 03, 2024  on Shopify

Great app that does everything we need and the dev/support team have gone above and beyond to help us. Highly recommended this app.

GEARXPro

Apr 29, 2024  on Shopify

easy to setup and amazing customer service. Highly recommended

NITE Watches UK

Apr 26, 2024  on Shopify

Great app and very supportive customer service. Would highly reccommend.

Easy Gadgets Wholesale

Apr 20, 2024  on Shopify

Found an issue where the order amount was not synced to Xero correctly after removing some items from the order. Rushabh reached out to me and worked out a solution with their tech team to solve the issue. Good job!

Neology Technology

Apr 11, 2024  on Shopify

We have been using Parex for our shopify store for over 12 months and make our Xero book keeping a lot easier. App always runs smoothly. Support team and dev teams are easy to deal with and responsive with features requested. Highly recommend this app!

Life Of Riley Bakery Ltd

Apr 09, 2024  on Shopify

Fab team, always helpful and happy to assist! Highly recommend, the features save us hours of work!!!

Wetherby Logs

Mar 20, 2024  on Shopify

The support staff is even better than the app. They guide you all the way and resolve any issues you are facing. I had some trouble connecting both our stores to Xero, but Chirag, from customer support, made it all smooth. Highly recommended.

Roamer

Jan 31, 2024  on Shopify

We have used the app for a few months now, to import retail orders from Shopify into Xero and it works really well. We recently added a wholesale app to our Shopify store which required us to tag these orders and treat them differently in Xero (for example we wanted an tax invoice emailed to the customer). The support received from Abhi and the team was superb, they were able to create some customisations on their back end to facilitate everything we needed. Abhi always responded quickly and professionally too. I would definitely recommend the app, and the Parex team.

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