Xena: Live Support Inbox w/ AI

About Xena: Live Support Inbox w/ AI

Launched Apr 30, 2023

Built by Shopify

Address

los angeles, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

24/7 Product Recommendation, AI Shopping Assistant - All within AI Chatbot

Xena is a 24/7 AI chatbot and shopping assistant that engages visitors in real-time, offering product recommendations and support, powered by ChatGPT sales chatbot technology to help convert visitors into customers, even when you’re offline. Xena is a good alternative to Tidio, Zipchat, Rep AI, Sendbird, Voiceflow, Willdesk, Verifast, Gorgias, Intercom, Drift, SiteGPT, Chatbase and some other AI Chatbot platforms for your Shopify store.

AI Shopping Assistant tries to convert visitors into customers
Assists visitors from start to end and guides their shopping experience
Inbuilt inbox to go from AI shopping assistant to Human interaction anytime!
Train it when you want. Gets trained on the complete store as soon as installed
It is customizable and looks beautiful. Capture leads if needed.

Pros

Enhances customer engagement and increases conversions
Automates messages with custom delays on each page to attract and engage visitors
Prompts visitors to share their contact details and ask product-specific questions
Initiates real-time conversations for improved customer support
Captures visitor details automatically with customizable prompts
Sends targeted messages on specific pages to engage potential customers
Includes a seamless live chat feature for instant interaction
Provides proactive outreach and real-time assistance

Cons

May require a learning curve to set up and customize properly
Can potentially be intrusive if not configured with appropriate delays and prompts
Relies heavily on automated engagement strategies which may not suit all businesses
Effectiveness may vary depending on the specific store and audience

Top Helpful Reviews

Radiant Luxe

Nov 11, 2024 on Shopify

I decided to try out this app looking for a chatbot for my website and I had a really positive experience with this app! The interface is intuitive and user-friendly, making it simple to navigate and get things done quickly. When I ran into a small issue, I reached out to customer support and was blown away by how helpful and friendly they were. Geetansh, in particular, went above and beyond—he not only resolved my problem quickly but also made the whole interaction enjoyable with his great sense of humor. It's rare to get both excellent customer service and a good laugh in one go! Overall, I highly recommend this app for both its ease of use and stellar support team.

Heycasties

Oct 28, 2024 on Shopify

I was really eager to install an AI chatbot and came across this app. Geetansh was amazing! He helped me in so many ways. As a Shopify store owner, I haven't seen any other app that focuses on future development like this one. They’re offering a fantastic free service while aiming for growth. I wish them all the success!

SOLEA Epoxid Schmuck

Aug 23, 2024 on Shopify

Revolutioniert das Online-Shopping – XENA ist ein Game Changer! XENA hat meine Erwartungen als KI-Einkaufsassistent bei weitem übertroffen! Die Möglichkeit, den Assistenten sofort zu nutzen und ihn gleichzeitig mit spezifischem Trainingsmaterial an meine Unternehmenssprache anzupassen, ist beeindruckend. Der proaktive Kundenansatz durch das Outbound-Feature ist eine wahre Innovation, die das Kundenerlebnis verbessert. Ein anfängliches Problem mit der Anzeige des Logos wurde durch die schnelle und effiziente Unterstützung von Geetansh, einem der Gründer, gelöst. Es stellte sich heraus, dass eine Interferenz mit einer anderen SEO-App vorlag. Seine proaktive Hilfe war entscheidend für die schnelle Lösung. Obwohl das GUI anfangs etwas zu dunkel und scharfkantig für meinen Geschmack war, hat Geetansh meine Rückmeldung ernst genommen und Veränderungen angestoßen, um das Design benutzerfreundlicher zu gestalten. Dieses offene Feedback und die Bereitschaft zur Verbesserung sind selten und wertvoll. Im Vergleich zu anderen KI-Assistenten, die ich getestet habe, liefert XENA die besten und präzisesten Antworten, was auf eine sorgfältige und gründliche Entwicklung der KI hinweist. Die bereits beeindruckenden Features und der hervorragende Support lassen mich sicher glauben, dass XENA eine strahlende Zukunft bevorsteht. Für jeden, der seine Online-Interaktionen verbessern möchte, ist XENA der beste KI-Bot auf dem Markt. Ein riesiges Dankeschön an Geetansh und sein Team für ihre harte Arbeit und Hingabe.

Slitti

Aug 22, 2024 on Shopify

L'app è interamente basata su AI e trainata per ecommerce consumer: legge automaticamente dal catalogo e risponde agli utenti dando suggerimenti e link ai prodotti. Geetansh del supporto è stato gentilissimo con alcune customizzazioni di base e con l'onboarding. Essendo tutto automatizzato, non richiede quasi nessun setup al netto di alcuni messaggi di benvenuto di base e di logo e colori. Provatela finché è gratis!

Pawfection Pet Products

Nov 17, 2023 on Shopify

This AI Chat Bot is by far the best I have come across on the Shopify App store and believe me I had tried a few! This bot is very easy to use, easy to set up and I'm delighted with how personal i've been able to make it for my store. The options available are fantastic and its very easy and straightforward to set up the work flows and train the bot about my store, products, policies and business. The app is very reliable, streamlines communication for my customers and is powerful in its learning and knowledge capabilities. I am over the moon with how quick the bot is and that its very easy to manage through the dashboard. I did have a few questions which the support team answered very quickly and they gave me a wealth of knowledge on how to get the best out of my bot. This app and bot are a game changer for my store and I have no hesitation whatsover in recommending this app and bot. The whole system and team behind it are phenomenal. I look forward to having this bot for a long time to come.

L.F.J

Nov 13, 2023 on Shopify

Mind blown ! When first looking at xena I thought the UI was a bit basic, but that is the beauty of it. I had a small issue with my products syncing so that Xena could recommend products, but Geetansh resolved the issue within 24hours. It seems that the app does not yet sync inventory, but it is a feature to come in the following weeks and something that I am looking forward to ! The UI is a basic screen where you can train your chat bot and enter your Q&A's .. the Xena does all of the hard work ! I have hundreds of lisings of all types and sizes of jewellery and Xena is able to accurately suggest jewellery to customers in a professional way. I have only just started using the app, but it already feels like it is going to be an invaluable tool in my business's strategy. Thank you for offering this for free, I'm on board for the journey !

Stay Zenned

Oct 11, 2023 on Shopify

Awesome App, Awesome Support, Flawless integration! I've been searching and trying out many programs for a Quiz app that is quick, simple and effective and Xena is more than just a perfect fit. The Support is also reliable, quick to respond and on the target with the requests I gave in. Super work!

اوسكار رتان

Aug 05, 2023 on Shopify

واحد محترف قام بصناعة شاتبوت رهيب مش بس شاتبوته دليل على خبرته لكن معاملته المهذبة للعملاء بتستحق الإشادة هو بيبذل جهد إضافي عشان يقدم خدمة ممتازة ومش بيخلي حد يستنى ولما يطلع مشكلة، بيجتهد وبيدور على حلول بكل ثبات واضح إن إلتزامه وتفانيه في الجودة هيخليه يبقى أحسن شاتبوت في شوبيفاي.حقًا مثال رائع على صانع شاتبوت ماهر ومحترف فعلا ty <3

UniHop

Jul 26, 2023 on Shopify

WOW. This app is insanely powerful if you use it right. The team behind Xena is incredibly attentive to details and works really fast. There isn't a day that I open the app where there isn't something new or a small bug that is already fixed. Any time I have an issue, no matter how little it is, the team is on-top of it immediately and has a solution within 24hours. Excited to continue working with Geetansh and the rest of the team to improve the way our support is automated without missing out on servicing our customers in a personalized and non-static fashion. They have so much planned to make this app even better than it is now, never a better time to get started now!

Muslim Boutique

Jul 10, 2023 on Shopify

I recently had the opportunity to experience the Xena app, and I must say that I am thoroughly impressed. From the moment I reached out to their support team, I was met with a highly cooperative and responsive group of professionals. Their dedication to providing exceptional customer service was evident from the start. The developers behind Xena exhibit a clear passion for their product. It is evident that they have put a great deal of thought and effort into creating a sales assistant that truly meets the needs of its users. Despite being a relatively new app, with only a month of experience under my belt, I have witnessed firsthand how Xena is constantly evolving and improving. I have found that Xena's dedication to addressing our needs sets them apart from other sales assistant apps. Whether it's adding new features or fixing existing ones, they genuinely prioritize user feedback and strive to create a product that truly benefits us and our customers. In terms of trustworthiness, Xena has been consistently reliable. Their support team has proven to be trustworthy and dependable, addressing any concerns or issues that arise promptly and effectively. This level of reliability instills confidence in their users and ensures a smooth experience. While Xena may still be in its early stages, I am confident that with their passionate development team and attentive support, it will continue to grow and provide even more value in the future.