Reviews: WooHoo Popups & Discount Popup

Customer reviews: WooHoo Spin Wheel Email Popup

Reviews (201)

Overall rating

4.6

5

11
4

1
3
2
1

6

What Merchants Think

Merchants generally perceive "WooHoo Popups & Discount Popup" as an effective tool for increasing customer engagement and boosting email capture rates. Many have noted significant improvements in conversion rates and appreciate the unique approach to email collection. However, customer service experience seems to vary considerably among users.

Key Strengths

Improves email capture rates significantly to nearly 10%.
Generates distinctive coupons and discount codes effectively.
User-friendly interface, contributing to successful marketing campaigns.
Interactive features like wheels and games enhance customer engagement.
Highly recommended for boosting sales by capturing useful customer data.

Common Concerns

Inconsistent and slow customer support response times reported by some users.
Some users encountered bugs and functionality issues initially.
Considered expensive compared to similar applications available.

Final Thoughts

Overall, "WooHoo Popups & Discount Popup" is well-received for its ability to enhance engagement and generate leads, playing a pivotal role in numerous successful marketing strategies. While some users have experienced issues with customer service and app reliability, the majority view the app as a valuable asset for their stores. Continued improvements in support and functionality could solidify its reputation even further.

CYCROWN

Jul 09, 2025 on Shopify

I used to trust Woohoo due to its popularity, but this time was a disaster. First, the spin-to-win logic is broken — I set the probability of “free” to 0%, yet a customer won it and even sent me the valid discount code. Impossible! Second, I configured a $20 off reward, but Woohoo gave out 20% off instead — a huge mistake that cost me real money. I contacted support multiple times, no reply, no resolution. This plugin is risky and unreliable. Avoid it unless you want to lose money.

Galileo FX

Jul 02, 2025 on Shopify

Terrible, glitchy, never gets updates.

BabyMocs

Mar 17, 2025 on Shopify

Customer service has not been active since 2023 it says in their chat and that is also my experience. The chat response is non existing.

PromocoRVA

Jun 09, 2024 on Shopify

Not working and support non existant

nowshopfun

Feb 12, 2024 on Shopify

The worst customer service I have ever seen in my life. The application is broken and buggy. There has been no response from live support or email for 1 week. And while researching, I saw that this is the most expensive application. I found much cheaper and better. I definitely do not recommend this application, which is broken and has poor customer service.

Sweet Kitty Club

Apr 29, 2023 on Shopify

I have used this app for if not a year close to it. WHAT I DO LIKE ABOUT IT- it will (with the right campaign help generate revenue for your store. And its simple from a customer standpoint. WHAT I DON'T LIKE ABOUT IT- THE APP SCAMS ON VISITORS COUNT!!!!!!! For my store I'm on the lowest tier and they will show that I have more visitors hitting the site than I actually do so that I will pay for the upgrade!!! Wish I could show screenshots... This month I didn't turn a campaign on until this past Sunday, today is Saturday. Woohoo shows I have had 645 visitors (my max is 1000) while shopify/google shows 362!!!!! NOT COOL WOOHOO, NOT COOL! They've been doing this for months and when I've brought it up to support I never get a clear answer. So, because I think they are are scamming to increase visitors to get you to pay more is why I gave the rating.