The most important thing with any piece of software is great support. We are always delighted that when we need help and support, the team behind Wholesale Lock are there to help. Special thanks to Mehak & Abdullah who helped us recently.

I have just installed this app and my Shopify theme needed to be tweaked to allow a certain function. Their response was extremely fast, and they were able to make the adjustment I requested and everything seems great now. So far I am extremely happy with what this app does and with the service that I received from their team. I highly recommend this.

This app NEVER worked properly since install in October 2024. I reached out to customer support in November for help and they never helped me get it working. I disabled and deleted the lock and uninstalled the app and thought it was done with since I went with Locksmith for my wholesale lock app. However, I checked my Shopify bill recently and realized I have been charged monthly for this app since October without it ever working properly and attempting to get help and ultimately uninstalling months ago. The customer support has been non existent and even today when talking to them about this, they were rude and condescending. I would definitely NOT recommend this app to anyone.

This app just plain works. It does what it says - and then some. Super easy to set up, super intuitive to use. We’ve got a lot of moving parts on the wholesale side of things, so we paired it with the Wholesale Pricing Discount app to open up even more flexibility. The two play nice together - no hiccups. Now the real kicker: the support team is top-notch. Fast response time, folks are friendly, and any issue we hit were handled right away without runaround. If you’re running wholesale like we are, this app makes your life easier. Simple as that. Highly recommend. Solid all around.

Initially, I believed my experience was unique, but after testing the product and reviewing other feedback, I am not surprised by the overwhelmingly positive responses. I was tasked with finding a solution to implement B2B functionality, specifically allowing selective product visibility based on customer login status. At first, I was discouraged upon learning that we might need to invest in the expensive Shopify Plus plan—an option that would make sense if business demand grew but felt overwhelming given the uncertainty of future sales. Knowing that Shopify offers a wide range of apps to enhance functionality, I came across Wholesale Lock Manager. After installing it—my first-ever Shopify app—I was impressed by how easy it was to set up. It worked seamlessly, allowing me to control access by collection, product, tag, and more. Initially, I was skeptical, expecting a catch, but it delivered exactly what I needed. I did encounter some challenges in configuring the rules—not due to complexity, but because I didn’t fully understand how inclusive and exclusive rules were applied when customers logged in. Fortunately, Mehak from the support team provided outstanding assistance. After reaching out, I not only received prompt responses but also personalized Loom videos explaining my setup and guiding me through the necessary adjustments. The support was thorough and continued beyond my initial inquiry, leaving me with multiple reference videos tailored to my actual site. If you are considering Wholesale Lock Manager or any of their other apps, I have no doubt you will receive exceptional and timely support from their team—especially Mehak.

A good solution to simply lock some parts of your shop regarding different customers profiles. Tech team always available and effective if you consider the time shift regarding your own area.

Support is highly recommended. They helped us achieve what we needed and went above and beyond to ensure the functionality of their app is realized accordingly.

I had an issue with the lock app and reached out to their support team. They initially estimated it might take 24 hours to resolve, but they managed to fix it in just 12 hours! The team even got on a Teams call with me to better understand the problem. Their dedication and timely resolution were impressive. Highly recommend this app for its excellent customer service and efficiency! Thank you Daniel

Chat support with Shanna when a cache issue broke how the lock worked was the most productive chat support I've ever had. They logged in, found the issue, gave me a solution, offered support for updating our current theme as well. Great customer service.

Mehak and their team are absolutely amazing! Their top-notch customer service exceeded my expectations. Integrating wholesale into my existing site brought unexpected challenges, but every time an issue arose, their team responded quickly and efficiently. For example, on the day of my launch, I ran into some technical issues, and after reaching out to them, they had everything fixed within just a few hours. Their responsiveness and dedication truly set them apart. I couldn’t be happier with their service, and I highly recommend this company to anyone looking for a reliable and supportive team!