B2B Wholesale Hub is generally well-received by merchants for its comprehensive features and exceptional customer support. Merchants find it particularly useful for managing wholesale operations within Shopify, offering seamless integration and enhancing the overall user experience.
Key Strengths
Outstanding customer support, with numerous mentions of specific team members like Rob, Kay, and Alex.
Easy setup and intuitive interface.
Flexible pricing and discount configurations for different customer groups.
Stable performance over extended periods of usage.
Comprehensive features like net payment terms, volume discounts, and quick order forms.
Common Concerns
Installation and integration can be challenging for some users initially.
Occasional long initial sync times with Shopify’s API, particularly with large product catalogs.
Some technical issues such as CSV upload challenges.
A couple of reviews mentioned delays in support response.
Final Thoughts
Overall, B2B Wholesale Hub is a highly regarded solution for merchants needing a reliable and flexible platform for managing wholesale operations on Shopify. While there are some concerns, especially with installation and integration, the consistently praised customer support often mitigates these issues. The app is a valuable tool for businesses aiming to streamline their B2B operations efficiently.
Airtek
Oct 31, 2024
on
Shopify
B2B Wholesale Hub has been an incredible asset to our Shopify store, allowing us to seamlessly manage both wholesale and retail customers from one platform. Setting up custom pricing for different customer groups is straightforward, and the app offers tons of flexibility with features like net payment terms, volume discounts, and quick order forms, which are essential for our business.
What really impressed us is the customer support team—they’re knowledgeable, responsive, and truly committed to helping us succeed with the app. Highly recommend this app for any B2B business looking to streamline wholesale operations on Shopify!
EpicRise Electronics LLC
Oct 24, 2024
on
Shopify
I contacted technical support today for the software set up. Rob helped me and he made the whole set up really easy. Great technical support!
WILSONPAYNE
Oct 22, 2024
on
Shopify
This app is great - we've tried several B2B apps previouslybut this is the one!
Kay was awesome - so patient with all our ongoing questions.
Highly recommended.
Tyneham Luxury Products Canada
Oct 22, 2024
on
Shopify
Very helpful customer service team. They fixed my issue within minutes. Highly recommend this app for anyone wanting everything on one website, but different price tiers for Wholesale customers.
Scandia Manufacturing
Oct 21, 2024
on
Shopify
Works as advertised and great customer service.
Audiovisual Products Online
Oct 16, 2024
on
Shopify
INJORA B2B
Oct 13, 2024
on
Shopify
There were a few issues, but they were all resolved after contacting customer service. Great service, so professional.
AspidPro 1
Oct 07, 2024
on
Shopify
Gran aplicación para la gestión de precios especiales por tipo de cliente! Quiero resaltar la atención de Rob mediante el chat de soporte, realmente nos ayudó a resolver todo lo que necesitábamos! Gracias Rob!
MECLIER
Oct 07, 2024
on
Shopify
Hacomarche
Oct 04, 2024
on
Shopify
The development team's sincere and transparent approach towards users is remarkable. Not only do they provide quick and accurate responses and support, but there's also a sense of reassurance that they are truly by our side. In particular, Kay from Orbit continues to bring significant benefits to us.
This app is so simple that its structure can be understood intuitively. As a result, it's easy to communicate questions and customization requirements, saving us from wasting time.
Minibearings
Sep 30, 2024
on
Shopify
This app works really well for offering wholesale customers their own pricing levels, and also offers a few extra features to help with wholesale customers, such as Account Customer processing, minimum order amounts, shipping customisation, and a quick order form. Can't fault the support. They have quickly helped us solve a few minor issues.
Penny & Rose
Sep 26, 2024
on
Shopify
I had a small issue with the app and their help team (in particular Rob) was excellent in researching the issue and finding the solution. He went above and beyond to make sure it was corrected. Couldn't be happier.
Port Kennedy Auto Parts & Batteries
Sep 24, 2024
on
Shopify
I am only new to this app however so far the support team have been outstanding in getting me up and running
Thanks guys I really appreciate the help :D
White River Hardwoods
Sep 23, 2024
on
Shopify
We have been using B2B Wholesale Hub for years now. It is always stable, provides flexibility, and has great tech support. I recommend that app if you want to offer a B2B option on your site.
Elana Gabrielle
Sep 05, 2024
on
Shopify
I had a very positive experience working with the B2B team. I was able to seamlessly set up my wholesale system with all the help and support I needed. Super grateful to the team and for the ease of use of the app!
Write To Me Wholesale
Sep 01, 2024
on
Shopify
Kay was super helpful and got to the bottom of our issue quickly.
SuperDokan
Aug 24, 2024
on
Shopify
Very fast and great support
LTW Supply
Aug 19, 2024
on
Shopify
Excellent App. Does everything that I need it to do in order to run my wholesale business on Shopify. The support is excellent as well. Always responsive and helpful.
PCI Race Radios
Aug 12, 2024
on
Shopify
Been using this app for several years now. It works as advertised, and the customer support is amazing. We have over 3000 products on our website and hundreds of dealers.
Emma Kate Co
Aug 05, 2024
on
Shopify
The B2B Wholesale Hub support team is super efficient and prompt in assisting with troubleshooting! Thank you for making the experience so wonderful x