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Customer reviews: B2B Wholesale Hub

Develop by Orbit

Reviews (814)

Overall rating
4.8

What Merchants Think

B2B Wholesale Hub is generally well-received by merchants for its comprehensive features and exceptional customer support. Merchants find it particularly useful for managing wholesale operations within Shopify, offering seamless integration and enhancing the overall user experience.

Key Strengths

  • Outstanding customer support, with numerous mentions of specific team members like Rob, Kay, and Alex.
  • Easy setup and intuitive interface.
  • Flexible pricing and discount configurations for different customer groups.
  • Stable performance over extended periods of usage.
  • Comprehensive features like net payment terms, volume discounts, and quick order forms.

Common Concerns

  • Installation and integration can be challenging for some users initially.
  • Occasional long initial sync times with Shopify’s API, particularly with large product catalogs.
  • Some technical issues such as CSV upload challenges.
  • A couple of reviews mentioned delays in support response.

Final Thoughts

Overall, B2B Wholesale Hub is a highly regarded solution for merchants needing a reliable and flexible platform for managing wholesale operations on Shopify. While there are some concerns, especially with installation and integration, the consistently praised customer support often mitigates these issues. The app is a valuable tool for businesses aiming to streamline their B2B operations efficiently.

Golfexpress.com

Dec 09, 2024  on Shopify

Great app, and outstanding service. Rob helped us, and in a couple minutes it was running smoothly on our theme update.

Oscardo

Dec 05, 2024  on Shopify

We have the app for many years and it works great! Support is very responsive and provided timely help.

Red Parka

Nov 18, 2024  on Shopify

【公式】S'more(スモア)

Nov 17, 2024  on Shopify

I'll definitely recommend this app to my friends. Thanks to the developers for their support and help!

Craft Cellars dev2

Nov 14, 2024  on Shopify

Can't say enough good things about this app and the developers. Anytime we've run into an issue, we get a response right away. We have a massive amount of custom pricing for thousands of products and this app handles it seamlessly. *If you have a store with many products, the initial sync time is pretty long (as they are subject to Shopify's API times) but once that initial sync is done everything is incredibly fast. Thank you so much for solving all our complicated discount issues in one app! :)

Eden Jewelry

Nov 14, 2024  on Shopify

This app has made selling wholesale super easy! Plus, if you run into a snag, their customer service is super quick and helpful!

インスフィアショップ

Nov 12, 2024  on Shopify

あえて日本語で書きます。 顧客別の価格自体の変更も、割引率も設定可能です。のみならず顧客別の商品表示変更も可能で、注文用のフォームもあり、掛け売りもできます。大変すばらしいアプリです。 B2Bサイトを作りたいがパスワード保護はしたくない、商品価格は変えたい、そんな方に強くお勧めします。 I’m intentionally writing this review in Japanese. With this app, you can set different prices for each customer and also configure discount rates. Additionally, it allows for product display customization by customer, includes order forms, and even enables net terms billing. It’s an excellent app. If you’re looking to create a B2B site without password protection but want to adjust product pricing, I highly recommend this app.

FRACTEL AMERICA

Nov 09, 2024  on Shopify

Great app, does what you want it to do, and the support team were very helpful.

Fervor + Hue Trade

Nov 07, 2024  on Shopify

Great App and great support. Thank you Kay

Airtek

Oct 31, 2024  on Shopify

B2B Wholesale Hub has been an incredible asset to our Shopify store, allowing us to seamlessly manage both wholesale and retail customers from one platform. Setting up custom pricing for different customer groups is straightforward, and the app offers tons of flexibility with features like net payment terms, volume discounts, and quick order forms, which are essential for our business. What really impressed us is the customer support team—they’re knowledgeable, responsive, and truly committed to helping us succeed with the app. Highly recommend this app for any B2B business looking to streamline wholesale operations on Shopify!

EpicRise Electronics LLC

Oct 24, 2024  on Shopify

I contacted technical support today for the software set up. Rob helped me and he made the whole set up really easy. Great technical support!

WILSONPAYNE

Oct 22, 2024  on Shopify

This app is great - we've tried several B2B apps previouslybut this is the one! Kay was awesome - so patient with all our ongoing questions. Highly recommended.

Tyneham Luxury Products Canada

Oct 22, 2024  on Shopify

Very helpful customer service team. They fixed my issue within minutes. Highly recommend this app for anyone wanting everything on one website, but different price tiers for Wholesale customers.

Scandia Manufacturing

Oct 21, 2024  on Shopify

Works as advertised and great customer service.

Audiovisual Products Online

Oct 16, 2024  on Shopify

INJORA B2B

Oct 13, 2024  on Shopify

There were a few issues, but they were all resolved after contacting customer service. Great service, so professional.

AspidPro 1

Oct 07, 2024  on Shopify

Gran aplicación para la gestión de precios especiales por tipo de cliente! Quiero resaltar la atención de Rob mediante el chat de soporte, realmente nos ayudó a resolver todo lo que necesitábamos! Gracias Rob!

MECLIER

Oct 07, 2024  on Shopify

Hacomarche

Oct 04, 2024  on Shopify

The development team's sincere and transparent approach towards users is remarkable. Not only do they provide quick and accurate responses and support, but there's also a sense of reassurance that they are truly by our side. In particular, Kay from Orbit continues to bring significant benefits to us. This app is so simple that its structure can be understood intuitively. As a result, it's easy to communicate questions and customization requirements, saving us from wasting time.

Minibearings

Sep 30, 2024  on Shopify

This app works really well for offering wholesale customers their own pricing levels, and also offers a few extra features to help with wholesale customers, such as Account Customer processing, minimum order amounts, shipping customisation, and a quick order form. Can't fault the support. They have quickly helped us solve a few minor issues.

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