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Customer reviews: B2B Wholesale Hub

Develop by Shopify

Reviews (677)

Overall rating
4.8

What Merchants Think

B2B Wholesale Hub is generally well-received by merchants for its comprehensive features and exceptional customer support. Merchants find it particularly useful for managing wholesale operations within Shopify, offering seamless integration and enhancing the overall user experience.

Key Strengths

  • Outstanding customer support, with numerous mentions of specific team members like Rob, Kay, and Alex.
  • Easy setup and intuitive interface.
  • Flexible pricing and discount configurations for different customer groups.
  • Stable performance over extended periods of usage.
  • Comprehensive features like net payment terms, volume discounts, and quick order forms.

Common Concerns

  • Installation and integration can be challenging for some users initially.
  • Occasional long initial sync times with Shopify’s API, particularly with large product catalogs.
  • Some technical issues such as CSV upload challenges.
  • A couple of reviews mentioned delays in support response.

Final Thoughts

Overall, B2B Wholesale Hub is a highly regarded solution for merchants needing a reliable and flexible platform for managing wholesale operations on Shopify. While there are some concerns, especially with installation and integration, the consistently praised customer support often mitigates these issues. The app is a valuable tool for businesses aiming to streamline their B2B operations efficiently.

Harvey J Hair

Nov 26, 2025  on Shopify

Amazing customer service. The integration with Shopify has been great.

Altervino e-shop

Nov 19, 2025  on Shopify

Just dowloaded the App. So far, so good. Specially the support from the chat to make everything happened quiet quickly!! Really Great... First time I have a so smooth experience with support service. Congratulations!

Dazzling Paws

Nov 12, 2025  on Shopify

Fast detaield responses to questions. We love the feature of being able to set a price for wholesale we do not use the percentage option we use the price. The app is easy to navagate. Recommend adding to your store.

islandpearltraders

Nov 11, 2025  on Shopify

LOVE IT! Super helpful. Once you realize the simplicity of it, you can't beat it if you are offering both retail and wholesale on the same Shopify site. A+++

OmAyur Wellness

Nov 06, 2025  on Shopify

I have found the customer service within this ap to be outstanding (thank you so much Kay!). While I specialize in my field, by field is not technology and Kay was very supportive, explaining the options simply and easily and then helped with the options. I'm very grateful

Shakti Activewear

Nov 05, 2025  on Shopify

Modern Mud Australia

Nov 03, 2025  on Shopify

Offer excellent and quick support by reps that are very knowledgeable. Kay was wonderful and handled my queries efficiently and explained solutions in a way that I could understand. Kay even noticed areas of my website that were not set up correctly that would have prohibited my customers from accessing their applicable discounts. Five stars!

Standing Spruce

Nov 02, 2025  on Shopify

Very helpful, I tried for months to fix a problem myself and after speaking to a rep within minutes my wholesale problems were beggining to be solved. Thank you so much for all your help.

Unique Cleaning Supplies

Oct 27, 2025  on Shopify

Pro Feet, Inc.

Oct 24, 2025  on Shopify

It has made creating a dual retail/wholesale site a breeze. The whole team are super responsive when issues arise and help out right away. Would recommend using them if you need a dual function web store for your customers.

Parting Stone

Oct 20, 2025  on Shopify

I had an issue with our GA4 order tracking and their support team was amazing. They were super responsive and helped me fix it right away. While I'm still learning the app itself, their excellent customer service makes me confident I'm in good hands.

CaddyPro Golf Products

Oct 16, 2025  on Shopify

Sara is incredibly helpful in creating a smooth and seamless experience for the users.

Kos Mooto MX

Oct 07, 2025  on Shopify

Customer service was really helpful. They fixed all the issues really quickly.

The Hat Pros, Inc.

Oct 03, 2025  on Shopify

Rob has been outstanding to work with. He’s knowledgeable, responsive, and always goes the extra mile to make sure issues are resolved quickly and clearly. His guidance made our setup smooth and stress-free, and his proactive support added real value. Truly one of the best support experiences I’ve had.

Regal Autosport B2B

Oct 03, 2025  on Shopify

Jack and the team have been very helpful in what little issues there were while using the app. The app is a good alternative of shopify plus (ofcourse there are some limitations imposed by shopify). Its very easy to use and the price syncing is relatively quick even for a store with a large catalogue as us. Overall very helpful with the app and the support :)

Global Formulas

Sep 29, 2025  on Shopify

Customer service is AWESOME!! AAAAA++ Emily helped me this last time in a bind and was amazing. Been using them for years and love it!

Trinity Stamps

Sep 26, 2025  on Shopify

The only wholesale app you need. I have been using B2B Wholesale Hub for years now. They continually improve features, and the customer support is exceptional.

Switch Boss

Sep 25, 2025  on Shopify

Great App and the service is the best of any app I have ever used. After using them for years we launched a new theme and they were straight onto it with instant support to make sure everything was working as it should. Thank you B2B!

Cable Connection & Supply

Sep 18, 2025  on Shopify

Customer service has been great so far.

Colori del Sole Business

Sep 16, 2025  on Shopify

Good app for adapting a B2C site into a B2B site, with reliable support.

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