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Customer reviews: Wholesale Gorilla

Reviews (280)

Overall rating
4.7

What Merchants Think

Wholesale Gorilla is highly valued by merchants for its reliability in facilitating wholesale operations on Shopify. Many users praise the app for its straightforward setup and efficient operation, enabling businesses to smoothly manage both B2B and B2C sales. The standout feature is the exceptional customer support, which is repeatedly highlighted as quick, responsive, and exceedingly helpful in resolving issues, even those not directly related to the app itself.

Key Strengths

  • Exceptional customer support with fast response times.
  • Easy to set up and integrate with Shopify stores.
  • Ability to manage both B2B and B2C sales on a single platform.
  • Comprehensive and customizable features for wholesale management.
  • Positive reception of new feature updates.

Common Concerns

  • Some merchants find the pricing a bit steep for small businesses.
  • Desired features like chat support could further improve customer communication.
  • Occasional functional gaps, such as the need for better variant pricing options.
  • Time zone differences may delay support responses for international users.
  • Misunderstandings related to billing and subscriptions, although resolved efficiently.

Final Thoughts

Overall, Wholesale Gorilla is a robust and highly recommended tool for businesses looking to expand their wholesale operations on Shopify. The app is praised for its user-friendly interface and the ability to customize according to the business needs. While some merchants have highlighted areas for improvement, the combination of powerful features and exceptional customer support makes it a valuable asset for streamlining B2B operations.

Chalk Cartel

Aug 08, 2024  on Shopify

Lightning fast customer service!! I had one of my wholesale customers report issues with checking out on our site - I contacted Wholesale Gorilla about the issue and they responded immediately. Clementine did some troubleshooting and had the issue resolved really quickly, which was such a relief. This is one small business that will be working with Wholesale Gorilla forever!

Japanime Games

Jul 25, 2024  on Shopify

quick and efficient

Shades of Gray Indigenous Pet Treats

Jul 17, 2024  on Shopify

Appreciated the help when we had another app causing problems at check out for our wholesale customers. This was fixed quickly and the customer service was great.

Fittings Metal Collection

Jul 16, 2024  on Shopify

The customer service you get with this app is fantastic. They even went above and beyond to help me troubleshoot an issue that didn't have anything to do with the app. I would recommend this app to those looking for a wholesale option. The price rules are super simple to set up.

MyFirstSkateboard

Jul 10, 2024  on Shopify

This app solves a lot of headaches for us, and we appreciate that! Customer service is fantastic with quick, very helpful responses. It checks a lot of boxes for us and is much better than the other wholesale software available outside of Shopify.

Zag Bijoux

Jul 08, 2024  on Shopify

I can't say enough good things about this app! The team behind it is absolutely amazing and incredibly helpful. Despite the timezone difference, they've been handled every customisation enquiry with quick and friendly support. It's so refreshing to interact with a team that genuinely cares about their users. The app itself is fantastic as well. The back-end is simple and easy to use and offers a lot of options for wholesalers to shop online. Overall, I would highly recommend this app to anyone looking to streamline their B2B workflow and stay organised along with their B2C Shopify platform. Keep up the excellent work!"

Kitchly.com

Jul 07, 2024  on Shopify

We had an issue where wholesale pricing was not showing up after some rule updates and right before 4th of July on a Thursday. I reached out to get the ball rolling in hopes I would have a response by the following Monday when I returned to work. Clementine responded the same day, and we started working through the issue. She even took a further look on July 4th and figured out the problem. It was an easy fix, and I didn't have to worry about customer complaints on Monday morning. This was my first time having an issue with the app, and it was because of a setting I overlooked on some new collections. Great app and amazing customer support! Thank you so much, Clementine! :)

PHRB

Jun 22, 2024  on Shopify

Easy to use with very swift responses from the customer support team.

KiwiDiamond

Jun 20, 2024  on Shopify

Outstanding product and customer service / integration team.

Tika

Jun 11, 2024  on Shopify

Helpful support.

Meticulous Detailing Inc.

Jun 05, 2024  on Shopify

When I needed support they were there to walk us through the process. Highly recommend Wholesale Gorilla.

3rd Down Displays

Apr 23, 2024  on Shopify

Works great, does exactly what it's suppose to do. Easy and quick to set up. Had a slight issue after a few months, but with the online chat it was sorted within 20 minutes. Couldn't be happier with the product or service.

b2b-hoppenworth-ploch

Apr 19, 2024  on Shopify

Plays an essential role in running our B2B shop with the flexibility of offering different discounts across customer groups. Runs very reliable and the support team is fantastic!

Musubi

Apr 10, 2024  on Shopify

アプリの使用感は複雑ではありません。 カスタマーサービスがフレンドリーで親切なので大変助かります。

Zeta Group Wholesale

Apr 10, 2024  on Shopify

I would like to share my opinion about working with the Wholesale Gorilla app. The first reason why I chose to work with it is the presence of explanatory videos and an intuitive interface. I tried other apps, but as a newcomer to working with Shopify, I found it unclear how to get started. My task was to create a store specifically for wholesale buyers. We have a fairly large production, and it was necessary to quickly and with minimal costs create an online platform for orders for our distributors. This app meets the requirements for this task: payments, prices, additional discounts, and more. Another equally important aspect for me is the customer service. They promptly responded to any of my inquiries, helped me, and provided guidance when I couldn't figure things out myself. A big thank you to Ann for her assistance and responsiveness. In conclusion, this is an excellent application, easy to understand, multifunctional, and at a reasonable price.

Vapesdirect

Apr 10, 2024  on Shopify

Excellent App, has updated a few times and with each update newer and better features are included. But most importantly the support team are brilliant to work with.

rnnr

Mar 27, 2024  on Shopify

Super easy to set up, and the customer service is top notch. It is an affordable solution for a growing business and I definitely recommend it to others.

Trueleaf Petcare Inc

Mar 25, 2024  on Shopify

Ann was very helpful and offered clear instructions with screenshots so that I could resolve an issue with our wholesale portal. Thanks again for your help!

Savory Fine Foods

Mar 21, 2024  on Shopify

Unlike other apps your live chat appears to be with a live human. Clemintine addressed my concerns quickly with a thorough explanation of what had transpired, without sending me links to articles that I would need to do homework on. She gave me the peace of mind I needed to move on with my day!

Snorkelplus.shop

Mar 21, 2024  on Shopify

Does everything you need it to, the customer service they provide is excellent. prompt response time and very helpful staff

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