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Customer reviews: Wholesale Gorilla

Wholesale Gorilla is a Shopify app designed to streamline B2B sales with wholesale pricing, tiered discounts, and customer portals. This review covers its features, pros, cons, and real user experiences to help merchants evaluate its fit for their business.

Reviews (252)

Overall rating
4.8

What Merchants Think

Wholesale Gorilla is highly valued by merchants for its reliability in facilitating wholesale operations on Shopify. Many users praise the app for its straightforward setup and efficient operation, enabling businesses to smoothly manage both B2B and B2C sales. The standout feature is the exceptional customer support, which is repeatedly highlighted as quick, responsive, and exceedingly helpful in resolving issues, even those not directly related to the app itself.

Key Strengths

  • Exceptional customer support with fast response times.
  • Easy to set up and integrate with Shopify stores.
  • Ability to manage both B2B and B2C sales on a single platform.
  • Comprehensive and customizable features for wholesale management.
  • Positive reception of new feature updates.

Common Concerns

  • Some merchants find the pricing a bit steep for small businesses.
  • Desired features like chat support could further improve customer communication.
  • Occasional functional gaps, such as the need for better variant pricing options.
  • Time zone differences may delay support responses for international users.
  • Misunderstandings related to billing and subscriptions, although resolved efficiently.

Final Thoughts

Overall, Wholesale Gorilla is a robust and highly recommended tool for businesses looking to expand their wholesale operations on Shopify. The app is praised for its user-friendly interface and the ability to customize according to the business needs. While some merchants have highlighted areas for improvement, the combination of powerful features and exceptional customer support makes it a valuable asset for streamlining B2B operations.

RCR Medical Products

Jun 06, 2025  on Shopify

Sacred Taste

Jun 03, 2025  on Shopify

We’ve been using this amazing wholesale B2B app for four years and still love it! It has everything we need, is easy to set up, and very user-friendly. The support team is always responsive and helpful. Highly recommended!

Deep Roots Living Soil

May 29, 2025  on Shopify

Vine to Bar

May 21, 2025  on Shopify

We've use Wholesale Gorilla for several years, and are fully satisfied with the app and the team behind it. The app works as claimed, is easy to use, and the few times we've had to contact the developer, the responses have been timely and the issues always are resolved. We have no reason to even look at a competitor. Thanks Wholesale Gorilla!

Medici Roasting

May 06, 2025  on Shopify

Really straightforward interface, excellent support, and overall a very effective app with seamless integration for Shopify.

Atmosphera

Apr 22, 2025  on Shopify

We had been using Wholesale Gorilla for 3 years, and recently decided to come back—and we’re so happy we did! Everything feels more polished, easier to use, and just super straightforward.The improvements they’ve made really make managing wholesale simple. Huge shoutout to Clementine, who was incredibly helpful throughout the whole re-onboarding process. She made everything super smooth and was always quick to answer our questions (and we had a lot!). Having that kind of personal support made all the difference.

Voler

Apr 15, 2025  on Shopify

works as expected, and great support

MudGear

Apr 14, 2025  on Shopify

Great support and great app. We considered creating a separate shopify site for wholesale, but WholeSale Gorilla allows us to run everything from our main store without that extra cost and complexity. The features are just what we need to accommodate our wholesale partners with a good solution for online ordering and terms when needed. Thanks for the great support for your app!

Carol Hannah

Apr 09, 2025  on Shopify

Easy and great functionality! The customer service is also fantastic and answers super fast.

shop.cascadebodyjewelry.com

Apr 04, 2025  on Shopify

This is the best wholesale app we've seen yet and their support is outstanding.

ting goods

Apr 04, 2025  on Shopify

Very helpful tool for handling wholesale customers in a mixed environment with wholesale AND retail. Great (as in really great) fast and helpful support.

1000 Faces Coffee

Mar 19, 2025  on Shopify

Clementine was so helpful in assisting me with troubleshooting! I have never received such helpful responses from an ordering platform. Thanks!

Fleuris Orchard & Blooms

Mar 13, 2025  on Shopify

Wholesale Gorilla has been a game-changer for our business! Their platform makes managing wholesale orders seamless, and their team is incredibly helpful. They’ve gone above and beyond to ensure everything works smoothly for us, answering questions quickly and providing excellent support. Highly recommend for anyone looking to streamline their wholesale process on a Shopify basic plan!

My Cluck Hut

Feb 07, 2025  on Shopify

I'll be honest, when we first approached the idea of using Wholesale Gorilla, we were a bit shook by the price tag. That's a chunk of change for a small business that is just breaking into the wholesale world, however let me tell you what. While the functionality of the app is excellent, the customer service is where it's at. We recently had an issue where we updated our theme and for the life of us couldn't figure out why the application sheet on our site wasn't working. Not only did they respond quickly and with a tone that truly felt helpful, they collaborated with our shopify store, went through the code and found that we had missed an extra /head in our code. When you own a business, you have to wear all the hats, and as much as I try to understand the coding side to handle little stuff, there are some many other things I need to do with our business. Knowing that I can reach out and they are knowledgable and eager to help is a life saver. If you are looking to get into wholesale and don't want to lose AT LEAST this much a month to Faire, wholesale gorilla is your choice. Thanks y'all!

Wyrd Miniatures - Online Store

Feb 07, 2025  on Shopify

We’ve been using Wholesale Gorilla for a while now, and it’s been a great addition to our Shopify store. It makes it super easy to connect directly with our wholesale accounts without jumping through hoops or paying Shopify’s premium wholesale costs. Setup was straightforward, and it just works. One of the best parts? Their support team is actually helpful and responds quickly when you need them. That alone makes a big difference.

Heavy Metal Jewelry

Feb 07, 2025  on Shopify

Great app and great customer service. I love having one Shopify site that serves both B2C and B2B customers. I literally rely on this app to run the B2B side, which is 90% of my business.

Bella and Bear

Feb 05, 2025  on Shopify

We've been using Wholesale Gorilla for a while now and have had absolutely no problems at all and we find it easy. Because we're growing we decided to upgrade to their premium plan as the extra features made sense for us. Our customer support representative Clementine has been super helpful and got things updated for us straight away. We love Wholesale Gorilla!

Ticket Chocolate

Jan 08, 2025  on Shopify

The Wholesale Gorilla team is amazing! The app is very useful and the customer support is very knowledgeable. THANK YOU!

Udderly Custom LLC

Jan 02, 2025  on Shopify

SoundExtreme

Nov 26, 2024  on Shopify

We have been using Wholesale Gorilla for 8+ months now and it does everything we need it to and more! We tried some other solutions first, but ended up deciding on Wholesale Gorilla due to the ease of setup and the quality of their support team! We had our first minor issue yesterday right before Black Friday weekend, and their support team developed a solution and had it up and running again in less than 12 hours! Working through the night to fix before the weekend! Talk about great customer support!

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