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Customer reviews: Wholesale Gorilla

Wholesale Gorilla is a Shopify app designed to streamline B2B sales with wholesale pricing, tiered discounts, and customer portals. This review covers its features, pros, cons, and real user experiences to help merchants evaluate its fit for their business.

Reviews (262)

Overall rating
4.8

What Merchants Think

Wholesale Gorilla is highly valued by merchants for its reliability in facilitating wholesale operations on Shopify. Many users praise the app for its straightforward setup and efficient operation, enabling businesses to smoothly manage both B2B and B2C sales. The standout feature is the exceptional customer support, which is repeatedly highlighted as quick, responsive, and exceedingly helpful in resolving issues, even those not directly related to the app itself.

Key Strengths

  • Exceptional customer support with fast response times.
  • Easy to set up and integrate with Shopify stores.
  • Ability to manage both B2B and B2C sales on a single platform.
  • Comprehensive and customizable features for wholesale management.
  • Positive reception of new feature updates.

Common Concerns

  • Some merchants find the pricing a bit steep for small businesses.
  • Desired features like chat support could further improve customer communication.
  • Occasional functional gaps, such as the need for better variant pricing options.
  • Time zone differences may delay support responses for international users.
  • Misunderstandings related to billing and subscriptions, although resolved efficiently.

Final Thoughts

Overall, Wholesale Gorilla is a robust and highly recommended tool for businesses looking to expand their wholesale operations on Shopify. The app is praised for its user-friendly interface and the ability to customize according to the business needs. While some merchants have highlighted areas for improvement, the combination of powerful features and exceptional customer support makes it a valuable asset for streamlining B2B operations.

Velossa Tech Design

Jul 24, 2025  on Shopify

The support team at Wholesale Gorilla has been absolutely phenomenal! All of our questions are answered promptly and in great detail, and helpful links and tips are provided by the team, as well. Huge thank you to Clementine and the rest of the Wholesale Gorilla support and install teams! We have been using the Wholesale Gorilla app for years, and will continue to!

B2B Mr Mood

Jul 15, 2025  on Shopify

The APP does it's job as it's described. I had some issues importing the CSV with the group prices which Clementine promptly help me

Project Have Hope

Jul 14, 2025  on Shopify

We've been using this app for longer than I can recall and I can't say enough about the customer service. Any time I have an issue, often a user-generated issue (not a problem with the actual app), I get a prompt, thorough and friendly response and it gets resolved ASAP. In this day and age, to be able to actually communicate with a person in a timely manner is a huge win! The BEST customer service, hands down!

sota clothing

Jul 14, 2025  on Shopify

We've been using wholesale gorilla for 10+ years, and their team are always responsive when we need support with the app or questions. Times when updating our theme causes the app to have some quirk, we email their support and they have it fixed in under 24 hours! Thank you!

House of VXN

Jul 11, 2025  on Shopify

Loving the ease of this program–it's user friendly, there's additional info available when you get stuck (because even the most user friendly apps can get beginners tripped up), and the team is super responsive and clear with direction. We've been using it for about a month now and I've changed the theme, menu, and other backend switches that have gotten other programs snagged before, and wholesale gorilla has kept up with me–I'm thoroughly impressed. I've pretty much tried every B2B app available in the Shopify store, to include using dev programs to create rules (which worked well and is very dev heavy / you have to be on top of it because you fix it if something snags) and this has been the one our team has been able to get into flow with on the front end. 10/10 recommend! Shauna

Keychains & Gifts Australia

Jul 09, 2025  on Shopify

Love Wholesale Gorilla. I have no experience and found it very user friendly and easy to install.

Honest Elderberry Co.

Jun 30, 2025  on Shopify

Once you understand how Wholesale Gorilla works, its a powerful tool! Great customer service and support! Our customers have found it easy to use!

Motley Que

Jun 19, 2025  on Shopify

RCR Medical Products

Jun 06, 2025  on Shopify

Sacred Taste

Jun 03, 2025  on Shopify

We’ve been using this amazing wholesale B2B app for four years and still love it! It has everything we need, is easy to set up, and very user-friendly. The support team is always responsive and helpful. Highly recommended!

Deep Roots Living Soil

May 29, 2025  on Shopify

Vine to Bar

May 21, 2025  on Shopify

We've use Wholesale Gorilla for several years, and are fully satisfied with the app and the team behind it. The app works as claimed, is easy to use, and the few times we've had to contact the developer, the responses have been timely and the issues always are resolved. We have no reason to even look at a competitor. Thanks Wholesale Gorilla!

Medici Roasting

May 06, 2025  on Shopify

Really straightforward interface, excellent support, and overall a very effective app with seamless integration for Shopify.

Atmosphera

Apr 22, 2025  on Shopify

We had been using Wholesale Gorilla for 3 years, and recently decided to come back—and we’re so happy we did! Everything feels more polished, easier to use, and just super straightforward.The improvements they’ve made really make managing wholesale simple. Huge shoutout to Clementine, who was incredibly helpful throughout the whole re-onboarding process. She made everything super smooth and was always quick to answer our questions (and we had a lot!). Having that kind of personal support made all the difference.

Voler

Apr 15, 2025  on Shopify

works as expected, and great support

MudGear

Apr 14, 2025  on Shopify

Great support and great app. We considered creating a separate shopify site for wholesale, but WholeSale Gorilla allows us to run everything from our main store without that extra cost and complexity. The features are just what we need to accommodate our wholesale partners with a good solution for online ordering and terms when needed. Thanks for the great support for your app!

Carol Hannah

Apr 09, 2025  on Shopify

Easy and great functionality! The customer service is also fantastic and answers super fast.

shop.cascadebodyjewelry.com

Apr 04, 2025  on Shopify

This is the best wholesale app we've seen yet and their support is outstanding.

ting goods

Apr 04, 2025  on Shopify

Very helpful tool for handling wholesale customers in a mixed environment with wholesale AND retail. Great (as in really great) fast and helpful support.

1000 Faces Coffee

Mar 19, 2025  on Shopify

Clementine was so helpful in assisting me with troubleshooting! I have never received such helpful responses from an ordering platform. Thanks!

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