Wholesale Gorilla App Review: Features, Pros & Cons for Shopify

Customer reviews: Wholesale Gorilla

Wholesale Gorilla is a Shopify app designed to streamline B2B sales with wholesale pricing, tiered discounts, and customer portals. This review covers its features, pros, cons, and real user experiences to help merchants evaluate its fit for their business.

Reviews (290)

Overall rating

4.8

5

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What Merchants Think

Wholesale Gorilla is highly valued by merchants for its reliability in facilitating wholesale operations on Shopify. Many users praise the app for its straightforward setup and efficient operation, enabling businesses to smoothly manage both B2B and B2C sales. The standout feature is the exceptional customer support, which is repeatedly highlighted as quick, responsive, and exceedingly helpful in resolving issues, even those not directly related to the app itself.

Key Strengths

Exceptional customer support with fast response times.
Easy to set up and integrate with Shopify stores.
Ability to manage both B2B and B2C sales on a single platform.
Comprehensive and customizable features for wholesale management.
Positive reception of new feature updates.

Common Concerns

Some merchants find the pricing a bit steep for small businesses.
Desired features like chat support could further improve customer communication.
Occasional functional gaps, such as the need for better variant pricing options.
Time zone differences may delay support responses for international users.
Misunderstandings related to billing and subscriptions, although resolved efficiently.

Final Thoughts

Overall, Wholesale Gorilla is a robust and highly recommended tool for businesses looking to expand their wholesale operations on Shopify. The app is praised for its user-friendly interface and the ability to customize according to the business needs. While some merchants have highlighted areas for improvement, the combination of powerful features and exceptional customer support makes it a valuable asset for streamlining B2B operations.

Zig Zag Asian Collection

Dec 29, 2025 on Shopify

We love wholesale gorilla. We have been using it for years and they are always happy to help us out when we have had issues. They respond quickly!

Kneads • Bakery • Café • Mill

Dec 29, 2025 on Shopify

Very helpful support team and everything works great

RipTip

Dec 16, 2025 on Shopify

2+ years using this app. Best wholesale app on the platform. Responsive customer service. Very willing to help out if/when there is any issue.

Pipe Core Pty Ltd

Dec 03, 2025 on Shopify

TonTon® Sauce

Dec 01, 2025 on Shopify

The customer support was fantastic! They were quick to respond and solved the issue right away.

Moodgie

Nov 11, 2025 on Shopify

Customer service is the best!! Always easy and quick to get help.

The POWER of Elderberries®

Nov 07, 2025 on Shopify

We have been working with WG for 5 years now. Wonderful customer service and are very quick to help with any questions.

Amighetti Shop

Nov 06, 2025 on Shopify

The plugin works very well and support team finds a solution everytime

Grill Your Ass Off

Nov 05, 2025 on Shopify

This is your one-stop shop for your wholesale needs for your shopify store! We have been using it for 7 years now.

MARNA

Nov 04, 2025 on Shopify

easy to use

metier by tomfoolery

Oct 31, 2025 on Shopify

I highly recommend Wholesale Gorilla. Their customer service is excellent. They respond quickly and make you feel like a priority, which makes the whole process really smooth.

Beard Octane Wholesale

Oct 29, 2025 on Shopify

Great customer service team. We've had this app for years and no issues that can't be solved pretty quickly.

Vlieger & Vandam

Oct 24, 2025 on Shopify

Clementine helped us a lot in explaining the plan differences. We already us wholesale gorilla for over a year. It's simple to set up and our customers like it too. Thanks!

Alice et Maman

Oct 24, 2025 on Shopify

Kiss My Kitchen

Oct 16, 2025 on Shopify

Perfect Support, Thank you!!!

Mr Pickles

Oct 16, 2025 on Shopify

Customer service is great, and they get back to you within a couple of minutes. Highly recommend.

Le Toy Van

Oct 13, 2025 on Shopify

Great customer service team who are always happy to help and speedy to respond.

REFLECTIVE Berlin

Oct 10, 2025 on Shopify

We have been using the app for a few years already. The support is incredibly fast and helpful. Always a pleasure to be in touch with the team. The costs for the premium plan are relatively high though. Hurts a bit.

Hotaling

Oct 09, 2025 on Shopify

Have had the app little over 5 years now, easy to use. Great customer service if you have any kind of problem, fast response time and very friendly and helpful!

Fanclub clothing Limited

Sep 26, 2025 on Shopify

We have been using the app for just over a month and couldn't rave about the help side enough! It took a little getting used to the app - we don't have many apps embedded onto our store so we are probably a little slower at understanding how they can work. Clementine from the support team has been my absolute life line, she has gone above and beyond to help get to the bottom of some of my questions and always got us a 'fix' in the end. Really happy with the app so far and love that i get to speak to actual people rather than just a bot! Highly recommend :)