Taranker.Com Logo
Wholesale Gorilla logo

Customer reviews: Wholesale Gorilla

Develop by Shopify

Wholesale Gorilla is a Shopify app designed to streamline B2B sales with wholesale pricing, tiered discounts, and customer portals. This review covers its features, pros, cons, and real user experiences to help merchants evaluate its fit for their business.

Reviews (284)

Overall rating
4.8

What Merchants Think

Wholesale Gorilla is highly valued by merchants for its reliability in facilitating wholesale operations on Shopify. Many users praise the app for its straightforward setup and efficient operation, enabling businesses to smoothly manage both B2B and B2C sales. The standout feature is the exceptional customer support, which is repeatedly highlighted as quick, responsive, and exceedingly helpful in resolving issues, even those not directly related to the app itself.

Key Strengths

  • Exceptional customer support with fast response times.
  • Easy to set up and integrate with Shopify stores.
  • Ability to manage both B2B and B2C sales on a single platform.
  • Comprehensive and customizable features for wholesale management.
  • Positive reception of new feature updates.

Common Concerns

  • Some merchants find the pricing a bit steep for small businesses.
  • Desired features like chat support could further improve customer communication.
  • Occasional functional gaps, such as the need for better variant pricing options.
  • Time zone differences may delay support responses for international users.
  • Misunderstandings related to billing and subscriptions, although resolved efficiently.

Final Thoughts

Overall, Wholesale Gorilla is a robust and highly recommended tool for businesses looking to expand their wholesale operations on Shopify. The app is praised for its user-friendly interface and the ability to customize according to the business needs. While some merchants have highlighted areas for improvement, the combination of powerful features and exceptional customer support makes it a valuable asset for streamlining B2B operations.

metier by tomfoolery

Oct 31, 2025  on Shopify

I highly recommend Wholesale Gorilla. Their customer service is excellent. They respond quickly and make you feel like a priority, which makes the whole process really smooth.

Beard Octane Wholesale

Oct 29, 2025  on Shopify

Great customer service team. We've had this app for years and no issues that can't be solved pretty quickly.

Vlieger & Vandam

Oct 24, 2025  on Shopify

Clementine helped us a lot in explaining the plan differences. We already us wholesale gorilla for over a year. It's simple to set up and our customers like it too. Thanks!

Alice et Maman

Oct 24, 2025  on Shopify

Kiss My Kitchen

Oct 16, 2025  on Shopify

Perfect Support, Thank you!!!

Mr Pickles

Oct 16, 2025  on Shopify

Customer service is great, and they get back to you within a couple of minutes. Highly recommend.

Le Toy Van

Oct 13, 2025  on Shopify

Great customer service team who are always happy to help and speedy to respond.

REFLECTIVE Berlin

Oct 10, 2025  on Shopify

We have been using the app for a few years already. The support is incredibly fast and helpful. Always a pleasure to be in touch with the team. The costs for the premium plan are relatively high though. Hurts a bit.

Hotaling

Oct 09, 2025  on Shopify

Have had the app little over 5 years now, easy to use. Great customer service if you have any kind of problem, fast response time and very friendly and helpful!

Fanclub clothing Limited

Sep 26, 2025  on Shopify

We have been using the app for just over a month and couldn't rave about the help side enough! It took a little getting used to the app - we don't have many apps embedded onto our store so we are probably a little slower at understanding how they can work. Clementine from the support team has been my absolute life line, she has gone above and beyond to help get to the bottom of some of my questions and always got us a 'fix' in the end. Really happy with the app so far and love that i get to speak to actual people rather than just a bot! Highly recommend :)

Bukamina

Sep 25, 2025  on Shopify

great product, fantastic support - both Ai & direct.

Patio Provisions Wholesale

Sep 10, 2025  on Shopify

This app works great for our needs! Also, the customer service is extremely quick to respond. I had an issue and within 20 minutes of submitting a ticket, the Wholesale Gorilla team sent me a video walkthrough of MY OWN WEBSITE describing how to fix the issue. A+

Sunbeam Candles

Sep 04, 2025  on Shopify

We recently switched over to Wholesale Gorilla from a piece meal setup we had put together using multiple apps to create the logic we needed. So far the experience has been great! The app is mostly straightforward to use, and it's robust in it's features. The support is what really stands out to me though, they're incredibly helpful, quick and professional. They're support team definitely stands out as one of the best I've worked with.

Tadhg Hawes Motor Parts

Aug 29, 2025  on Shopify

Perfect one stop shop for setting up a B2B site, especially if you already have a B2C up and running. The support from the whole team has been outstanding, we've been working with them for 2 weeks now and I don't think I've ever waited more than 2/3 hours for a response despite being on a different continent to them. They're always more than willing to help with anything they can, Clementine and Ann are the people I've personally dealt with and they've been extremely helpful. I'd recommend them to absolutely everyone.

Terrisales Salon Supplies

Aug 27, 2025  on Shopify

I was experiencing problems with wholesales discount at the check out as we are using multiple apps for our needs. I was reaching out to support from every single one of these. Wholesales Gorilla was my last one left and Serhii from support was a Gods sent. He spent multiple hors trying to get the bottom of this and keeping me in loop every step of the way! And he did it, he sorted out what others could not. Even more, after sorting out the problem he also cleared all what could possibly cause future problems. I am very thankful for all his help!

Alpinecho

Aug 25, 2025  on Shopify

Outstanding customer service! I can't think of another company out there who responds as quickly and is as helpful as the Wholesale Gorilla team. The app has been an asset to our business and only continues to improve.

WildAir Outdoors

Aug 21, 2025  on Shopify

We have been using Wholesale Gorilla for a few years. Customer service is always fantastic. The team even went above and beyond and customed the quick order form for me based on a feature request I have been eagerly awaiting to resolve some ongoing issues.

Animal Essentials

Aug 20, 2025  on Shopify

Gilbert Rugby Italia

Aug 20, 2025  on Shopify

incredible customer assistance! 5 out of 5

LA2L

Aug 01, 2025  on Shopify

Super application que nous utilisons depuis plusieurs années. Simple d'utilisation, avec des possibilités étendues aux différents besoins et évolutions de l'entreprise. Le service client est très efficace et sympathique. Un grand merci à toute l'équipe de Wholesale Gorilla <3 greetings from Paris

Scroll to Top