B2B Wholesale Hub logo

Customer reviews: B2B Wholesale Hub

Develop by Orbit

Reviews (787)

Overall rating
4.8

What Merchants Think

The general consensus among merchants is highly positive regarding the "B2B Wholesale Hub" app. Many users have praised the app for its ease of use, reliability, and the exceptional support team behind it. Merchants find it extremely helpful for managing wholesale pricing and customer accounts efficiently.

Key Strengths

  • Outstanding customer support with fast response times.
  • Easy to use and integrates seamlessly with Shopify stores.
  • Effective in managing multiple wholesale pricing levels and discounts.
  • Offers flexibility in pricing strategies and account management.
  • Reliable performance over extended periods of use.

Common Concerns

  • Issues during app uninstallation, leading to errors and complications.
  • Technical challenges when handling large numbers of discounted products in the checkout process.
  • Occasional bugs requiring troubleshooting with customer support.

Final Thoughts

The "B2B Wholesale Hub" app has received a warm reception from its users, thanks to its functionality and top-notch support team. While certain technical limitations and uninstall issues have been noted, the overall user experience, continued use, and merchant reliance on the app underscore its vast utility and effectiveness for B2B operations.

HOCH1 Klettershop

Jan 16, 2025  on Shopify

Amazing Customer Support by the team! Super fast in responding, taking their time in understanding the problem and very solution-oriented answers. 10 out of 10!

Curvy Kate UK B2B

Jan 07, 2025  on Shopify

An excellent app for managing different wholesale pricing and discounts. Rob was a great help in resolving an issue we had on the front-end. Super easy to use with excellent support!

Mojo Candle Co

Jan 04, 2025  on Shopify

Great service and app. We have been using this app for years now and it's definitely the best for our purposes. I hope this app can help you run your business smoothly also.

BlushLove

Apr 24, 2024  on Shopify

Jack and the team have been great. Extremely fast response time, even faster time completing updates. Overall great app, and great team that stands behind it. Would recommend!

Tour Tough

Apr 23, 2024  on Shopify

Wholesale Club is easy to use and they have a great customer support team.

Kedi Labs

Apr 15, 2024  on Shopify

This is the best B2B app because of the flexibility and complete integration into your Shopify store - no separate sign in is needed. Their customer support is top notch and incredibly helpful and responsive. Highly recommend.

SmokeHouse Distribution

Mar 28, 2024  on Shopify

Very helpful customer support. they answered all my questions and helped me understand how to solve the problems I was dealing with. they offer many solutions and help me to understand what they are doing to fix things rather than simply fixing them.

Jaspertronics.com

Mar 27, 2024  on Shopify

Works well and support is responsive as needed. WIth 3 years experience is=t has certainly served its purpose with ease.

Oriwest

Mar 27, 2024  on Shopify

Very fast and efficient service, won't leave until all problems are fixed.

Affordable Grooming Shears

Mar 21, 2024  on Shopify

This app does everything I needed! Group discounts, specific price discounts. AND...the online chat service is fast and amazing! SO SO happy with this

Tire Supply Network

Mar 21, 2024  on Shopify

We did not choose to go with this app, but the technical support we received (after uninstalling) was 5*****. Thank you for being a professional company!

Ave Home

Mar 20, 2024  on Shopify

Easy to use app that has worked well for our business. Customer support is great– the team has been quick to respond and help solve any issues.

StayFlush Motorsports

Mar 20, 2024  on Shopify

Awesome! Great customer service and support!

The Optimum Healthcare Supply Store

Mar 15, 2024  on Shopify

I love the experience of using this App as a part of our Store Checkout Process! Alex is super helpful when it comes to delivering support over live chat. Highly Recommend!

Seed&SoilShop

Mar 14, 2024  on Shopify

Jack was super great at helping us set up our new account including customizing it for our needs! Great set up experience.

NutraMedix Deutschland GmbH

Jan 27, 2024  on Shopify

The App works very fine and does what it should do reliably. It would be a real improvement if the discounts could be sorted and manually deselected from some functions. Example: If I have several discounts, but only want to enter "Custom prices" for a few of them, all the discounts are displayed and I have to constantly scroll from right to left.

Eagle Creek

Jan 22, 2024  on Shopify

My recent experience with the B2B Wholesale Club app has been spent troubleshooting a small bug with their support team. Kay gave me quick and pleasant responses and was able to determine our issue and implement a solution within just a couple of email exchanges. Hopefully, we won't experience any more hiccups, but I know if we do, we'll have a speedy solution. Thank you!

Keco Tabs

Jan 11, 2024  on Shopify

We've been using the B2B Wholesale Club app for multiple years now and it is a great way to manage multiple levels of pricing for multiple customer types and product groups. It's what I would call 'Advanced Pricing'. We actually had an issue where our customers were experiencing a failed page, but it was due to a change Shopify made. The support team at Orbit found the issue and implemented a fix quickly. Therefore, it's a great product with awesome support.

Scroll to Top