Taranker.Com Logo
B2B Wholesale Hub logo

Customer reviews: B2B Wholesale Hub

Develop by Orbit

Reviews (662)

Overall rating
4.8

What Merchants Think

The general consensus among merchants is highly positive regarding the "B2B Wholesale Hub" app. Many users have praised the app for its ease of use, reliability, and the exceptional support team behind it. Merchants find it extremely helpful for managing wholesale pricing and customer accounts efficiently.

Key Strengths

  • Outstanding customer support with fast response times.
  • Easy to use and integrates seamlessly with Shopify stores.
  • Effective in managing multiple wholesale pricing levels and discounts.
  • Offers flexibility in pricing strategies and account management.
  • Reliable performance over extended periods of use.

Common Concerns

  • Issues during app uninstallation, leading to errors and complications.
  • Technical challenges when handling large numbers of discounted products in the checkout process.
  • Occasional bugs requiring troubleshooting with customer support.

Final Thoughts

The "B2B Wholesale Hub" app has received a warm reception from its users, thanks to its functionality and top-notch support team. While certain technical limitations and uninstall issues have been noted, the overall user experience, continued use, and merchant reliance on the app underscore its vast utility and effectiveness for B2B operations.

Reflection Beauty Supply

Jun 06, 2025  on Shopify

We been using this app for a while. We had issue conflict with retail & B2B customers checking out but Kay worked on the issues & fixed them & we were provided with a video clip to show us how it worked. We are very happy with the services she provided.

Six Degrees North Beverage Group, Inc.

Jun 02, 2025  on Shopify

As a beverage wholesaler, Orbit makes it easy to control what customers see which products and having set pricing for individuals as well. The net terms for checkout is also very helpful to our business. The customer support team is always so friendly and knowledgeable. I recently worked with Jack and I had my issue resolved in no time. I highly recommend this app for your B2B online store needs.

Sky High Supply Company

Jun 01, 2025  on Shopify

If you need to do custom pricing or net terms with your customers, B2B Wholesale Hub is the app to use! Their team is always ready to help with any issues especially when you are switching themes. They make it seamless and ready to go! 100% recommend, best app on Shopify!

Combat Arena

May 20, 2025  on Shopify

This app allows you to manage prices and conditions of b2b sales in an optimal way, especially for merchants who cannot access a Shopify Plus plan. Excellent customer service support that helped us with the configuration.

Buck & Buck

May 19, 2025  on Shopify

This is the perfect solution for us, it does just what it says and the support has been impeccable—extremely responsive and prompt with detailed answers that have made integrating this into our site very easy. Definitely recommend.

GORNIK.SI

Apr 10, 2025  on Shopify

Great app for managing discounts B2B. We were struggling a lot after switching to new theme. Once we sent a help request, Kay was a fast and super helpful support and service. Recommend!

CPAP Superstore

Apr 07, 2025  on Shopify

This is the perfect app to create member-only pricing (customer has to log in) to see lower prices at the SKU level. The app works great, I tried 2 others before this and it was a disaster. The install and support from Orbit was outstanding – can't say enough good things.

Parts Bazaar - Florence, NJ

Apr 03, 2025  on Shopify

Very useful app and great customer service. They provided exactly what I needed in a very timely manner. Thank you!

HOCH1 Klettershop

Jan 16, 2025  on Shopify

Amazing Customer Support by the team! Super fast in responding, taking their time in understanding the problem and very solution-oriented answers. 10 out of 10!

Curvy Kate UK B2B

Jan 07, 2025  on Shopify

An excellent app for managing different wholesale pricing and discounts. Rob was a great help in resolving an issue we had on the front-end. Super easy to use with excellent support!

Mojo Candle Co

Jan 04, 2025  on Shopify

Great service and app. We have been using this app for years now and it's definitely the best for our purposes. I hope this app can help you run your business smoothly also.

BlushLove

Apr 24, 2024  on Shopify

Jack and the team have been great. Extremely fast response time, even faster time completing updates. Overall great app, and great team that stands behind it. Would recommend!

Kedi Labs

Apr 15, 2024  on Shopify

This is the best B2B app because of the flexibility and complete integration into your Shopify store - no separate sign in is needed. Their customer support is top notch and incredibly helpful and responsive. Highly recommend.

Wholesale Neoflam Cookware

Apr 10, 2024  on Shopify

I'm working with the APP for 8 months now, and very happy with the function, there are two function that I would improve, but as overrule, couldn't find a better app. Oren

SmokeHouse Distribution

Mar 28, 2024  on Shopify

Very helpful customer support. they answered all my questions and helped me understand how to solve the problems I was dealing with. they offer many solutions and help me to understand what they are doing to fix things rather than simply fixing them.

Jaspertronics.com

Mar 27, 2024  on Shopify

Works well and support is responsive as needed. WIth 3 years experience is=t has certainly served its purpose with ease.

Brekka Medical

Mar 21, 2024  on Shopify

I've had a really great experience working with the customer service and developers of this app. I encountered an error in one instance of my usage of the app and reached out to their team. Over the course of a few days, with daily communication, they diagnosed the problem and resolved the issue. I'd like to personally thank my contact Rob for the great communication. I use this app in combination with another app, to allow pricing overrides that can be applied to individual accounts; much similar to pricing tiers but with a larger bandwidth of flexibility.

Affordable Grooming Shears

Mar 21, 2024  on Shopify

This app does everything I needed! Group discounts, specific price discounts. AND...the online chat service is fast and amazing! SO SO happy with this

Tire Supply Network

Mar 21, 2024  on Shopify

We did not choose to go with this app, but the technical support we received (after uninstalling) was 5*****. Thank you for being a professional company!

Precision Audio

Mar 21, 2024  on Shopify

After uninstalling the Wholesale Club app it took Orbit four attempts at removing their left over code, each time leaving error after error until our variant selectors stopped working. We gave Orbit every opportunity to fix the issue but even after our theme developer confirmed Wholesale Club was at fault they ultimately denied it. Not only did we have to reinstall our theme and start again, it cost us many hours over the past three months conversing with support and trying to figure out our own solution. *Re: response. Emily, i'll happily send you the email correspondence with your support saying " we have successfully removed and uninstalled all code from your theme" (for the second time) and meanwhile ALL of our prices had turned to $0 with a liquid error message below. Your support then had another attempt at it which created the variant error. I can also forward you the correspondence with the theme developer if you'd like further confirmation. The biggest issue with Orbit aside from the incompetence is the dishonesty. Have some respect for your customers and admit when your wrong.

Scroll to Top