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Customer reviews: Ctx: WhatsApp Chat + Marketing

Reviews (750)

Overall rating
4.8

What Merchants Think

The "Ctx: WhatsApp Chat + Marketing" app has garnered positive reviews from merchants who appreciate its seamless integration, user-friendly design, and robust functionality. Many users highlight the app's effectiveness in enhancing customer engagement and streamlining order processes, particularly for e-commerce platforms. The customer support team receives widespread acclaim for their promptness and helpfulness, greatly contributing to the app's positive reception.

Key Strengths

  • Exceptional customer support: quick, knowledgeable, and responsive to inquiries.
  • Effective automation features: includes abandoned cart recovery, order confirmations, and more.
  • User-friendly interface: easy to set up and navigate.
  • Seamless integration with e-commerce platforms, particularly Shopify.
  • Cost-effective compared to other similar apps on the market.
  • Ability to enhance messages with images and buttons, boosting engagement.
  • Comprehensive analytics for improving marketing strategies.

Common Concerns

  • Occasional integration challenges with third-party checkouts.
  • Initial difficulties with new features, though usually resolved by support.
  • Some users mentioned the need for consistent support, especially during transition to paid services.

Final Thoughts

Overall, "Ctx: WhatsApp Chat + Marketing" is a highly recommended tool for businesses seeking to enhance their customer communication and marketing efforts via WhatsApp. Its combination of advanced features, user-friendly interface, and robust customer support makes it a valuable asset for merchants looking to boost sales and streamline operations effectively.

IDENTIM®

Jan 22, 2025  on Shopify

Great Support!! They helped with some integrations problems very fast and tha app has a nice design and perfect usability! thanks a lot Team! :)

SimplyTek UAE

Jan 20, 2025  on Shopify

A very well made app, works well with the operations side of our website. Rahul was kind enough to be with us at every step until the setup was completed. Kudos to him and team!

Label Aja Chikankari

Jan 01, 2025  on Shopify

I have been using this app for over two months now. It is providing all the automation workflows like abandoned cart, cod confirmation, order confirmation, order fulfillment, follow up after purchase etc. Customer support is prompt and very effective. Abandoned cart was not working properly for me because of some third part checkouts, but support staff modified code for our store and it started working. Nice UI and also less costly w.r.t other apps. highly recommended.

Ayethic

Dec 25, 2024  on Shopify

Ctx: WhatsApp Chat + Marketing is fantastic! Super easy to use, with great features like automated responses. Their customer support is amazing—quick, friendly, and super helpful. Highly recommend!

Harmony Health

Dec 19, 2024  on Shopify

I've tried quite a few WhatsApp integration apps for Shopify and CTX is by far the best I've used, and the most affordable too. The integration is seamless and makes managing customer orders a breeze, especially for COD. Whenever I've had a question, the support team has been responsive and helpful. If you're looking for a reliable way to integrate WhatsApp into your Shopify store and streamline your order processing, this app is an excellent choice. All in all, I highly recommend CTX!!!!

Organique

Dec 18, 2024  on Shopify

This app is super easy to set up and use. The support team is always ready to assist. A great tool for enhancing customer service and boosting sales. No complaints so far

Baby Brezza ME

Dec 15, 2024  on Shopify

I have been using the Ctx: WhatsApp Chat & Marketing app for 1 week now and it has significantly improved my store’s customer engagement. The app's automated cart recovery feature is incredibly effective, and the ability to send real-time updates like order confirmations and delivery notifications has enhanced customer satisfaction. The interface is user-friendly. Most importantly, the customer support team is exceptional—responsive, knowledgeable.

venzzio

Dec 11, 2024  on Shopify

We are very happy to use the application. We've been using it for almost 4 years and have seen many improvements. It now includes images and buttons in the messages, which is very important as it increases the CTR and sales from abandoned carts. Our store, Venzzio, is satisfied, and we recommend it 100%.

You Minox

Dec 11, 2024  on Shopify

I have been using the application for several years now, and I have witnessed its improvements over time. I can say that I have gained many benefits from the abandoned cart sales funnels, and I am very satisfied. The support is immediate, and they help me with all the questions I have. For my store, You Minox, it allowed me to enhance messages by including images and buttons in the automated messages. I highly recommend it 100%.

SHOPFYR

Oct 20, 2024  on Shopify

Its awesome and quick reply and give very helpful information and guidelines thanks for the cooperate.

Pinkfig Boutique

Oct 17, 2024  on Shopify

The app is user-friendly, has some useful features, and has really boosted our engagement. But what stands out the most is their customer support, quick, knowledgeable, and always willing to go the extra mile. Highly recommend!

ZACEKART

Oct 10, 2024  on Shopify

Hello I have been using their product from a while. Frankly speaking its good and responsive and solves the issue pretty well, also I would like to add these guys have a prompt customer support which has actually solved my doubts multiple times, so its a thumbs up from my end.

tente-de-toit.Shop

Sep 06, 2024  on Shopify

Le service client est réactif pour la mise en place, validation du numéro et du compte whatsapp relié à business manager avec un accompagnement de qualité pour la France, Je recommande cet application !

Namah Stores

Aug 21, 2024  on Shopify

The support is great. App works really well. I have seen increased in customer satisfaction and delivery rates by using the app. The founder and support is very good and quick . Best app for whatsapp API

Sprouteez Store

Aug 13, 2024  on Shopify

This is a Usefull application to all business be it small or even large business to send automated messages to our customers. The user interface is simple and support is very quick to respond.

Aldeo

Aug 06, 2024  on Shopify

I recently integrated the WhatsApp API into our system using Ctx Whatsapp Chat and the process was incredibly smooth and easy. The customer service team was exceptionally helpful throughout the application process, providing clear guidance and support. Highly recommended!

kohfoods

Jul 08, 2024  on Shopify

I must say their customer support is exemplary. I've had an issue, their support team has been prompt and incredibly helpful.

APIRA

Jul 04, 2024  on Shopify

The app is really great and beginner friendly. I just started using it and the support team really helped me with every step of the setup.

Espada Mart

Jul 04, 2024  on Shopify

Excellent Tool for Business Promotion! I've been using this WhatsApp Marketing app for a few months now, and it has significantly boosted my business outreach. The interface is user-friendly, and the features are robust. I love the automation capabilities and the detailed analytics it provides. It’s a game-changer for small businesses looking to expand their customer base efficiently. Highly recommend!

EmporiodiAntonio

Jul 01, 2024  on Shopify

Ho iniziato ad utilizzare la sola chat gratuita, con soddisfazione. L'app funziona bene, è possibile gestire le conversazioni in modo semplice ed intuitivo. C'è anche il menu personalizzabile, per dare le informazioni più richieste dall'utente in modo automatico. Nell'ultimo periodo ho aggiunto il servizio a pagamento, per utilizzare whatsapp api e l'invio automatico dei messaggi, ho avuto qualche difficoltà iniziale ma il supporto mi ha aiutato molto e sono riuscito a risolvere velocemente il problema. App che consiglio assolutamente. grazie! I started using free chat only, with satisfaction. The app works well, you can manage conversations in a simple and intuitive way. There is also a customizable menu, to provide the information most requested by the user automatically. Recently I added the paid service, to use WhatsApp API and automatic sending of messages. I had some initial difficulties but the support helped me a lot and I managed to resolve the problem quickly. App that I absolutely recommend. Thank you!

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