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Customer reviews: Ctx: WhatsApp Chat + Marketing

Reviews (260)

Overall rating
4.9

What Merchants Think

The "Ctx: WhatsApp Chat + Marketing" app has garnered positive reviews from merchants who appreciate its seamless integration, user-friendly design, and robust functionality. Many users highlight the app's effectiveness in enhancing customer engagement and streamlining order processes, particularly for e-commerce platforms. The customer support team receives widespread acclaim for their promptness and helpfulness, greatly contributing to the app's positive reception.

Key Strengths

  • Exceptional customer support: quick, knowledgeable, and responsive to inquiries.
  • Effective automation features: includes abandoned cart recovery, order confirmations, and more.
  • User-friendly interface: easy to set up and navigate.
  • Seamless integration with e-commerce platforms, particularly Shopify.
  • Cost-effective compared to other similar apps on the market.
  • Ability to enhance messages with images and buttons, boosting engagement.
  • Comprehensive analytics for improving marketing strategies.

Common Concerns

  • Occasional integration challenges with third-party checkouts.
  • Initial difficulties with new features, though usually resolved by support.
  • Some users mentioned the need for consistent support, especially during transition to paid services.

Final Thoughts

Overall, "Ctx: WhatsApp Chat + Marketing" is a highly recommended tool for businesses seeking to enhance their customer communication and marketing efforts via WhatsApp. Its combination of advanced features, user-friendly interface, and robust customer support makes it a valuable asset for merchants looking to boost sales and streamline operations effectively.

Skin Shine

Sep 17, 2025  on Shopify

Great app with amazing customer support. It really helps boost sales by recovering abandoned carts and improves the overall shopping experience for customers.

MOLTTE

Aug 28, 2025  on Shopify

I have been using this app 2 years back , one of the top app to make your store professional infront of the customers , From placing the order to order delivered Abandon cart recovery COD confirmation . You can add photos and videos on the messages which is perfect . Real customer real review , Moltte.com

Hegen

Aug 06, 2025  on Shopify

shop.mirakin.com

Jul 30, 2025  on Shopify

Ctx has been a valuable addition to our business. The order confirmation workflow and broadcast features operate smoothly, offering reliable functionality at a reasonable cost.

TRISHHNA

Jul 28, 2025  on Shopify

A Game-Changer for Customer Interaction! We've been using this WhatsApp chatbot app for a few weeks now, and it's truly transformed how we manage customer queries and sales. The interface is clean and easy to navigate, setting up flows was smooth, and the automation has drastically reduced our response time. The best part? It handles FAQs, order tracking, and even lead generation with minimal manual intervention. Our team now focuses more on high-value tasks while the bot takes care of the routine ones. Highly recommended for any business looking to streamline WhatsApp communication and improve customer experience.

AashirsLifestyle

Jul 25, 2025  on Shopify

Very good support experience. That's what really matters once a customer starts using an app. Has many features which come at additional price in competitor tools.

ETHERNUM

Jul 03, 2025  on Shopify

This Shopify app for WhatsApp support is fantastic. It works smoothly and offers great features for customer communication. The support team is extremely friendly, helpful, and quick to respond. Great app and excellent support – highly recommended!

The Silver Goose NZ

Jun 11, 2025  on Shopify

Excellent customer service. It is a nice app to use. I highly recommend this app.

Antara

May 24, 2025  on Shopify

Ctx has been a game-changer for us! The platform is super easy to use and has helped us streamline customer communication and marketing on WhatsApp. The support team is amazing and always ready to help. Highly recommend!

Bone Appetit

May 22, 2025  on Shopify

Accomplishes whats expected and more. Since we have been using the app its been very stable for all of our customer service operations. Automated notifications work well with the most success rate of all other apps I tried. Also, everytime I have an idea of how to improve our experience or user experience, they work diligently to fix or create the feature. Great customer experience so far! LETS DO AI AGENTS NEXT <3

Case Art

May 19, 2025  on Shopify

CTX is a very good app for WhatsApp automation. The support is amazing. I've had few hiccups in the process and they helped me through it. recommend it for sure!

Natural Organic Honey

May 19, 2025  on Shopify

Great app! Very easy to set up and customize. It helped me connect with my customers directly and improved abandoned cart recovery. Highly recommended :)

Label nayshas

Apr 11, 2025  on Shopify

It's really nice, helped me in many ways. The most important thing the have very quick customer care service. They revert very fast nd help me resolve all my queries.

Brune

Apr 09, 2025  on Shopify

Definitely the best app for automated whatsapp marketing. Their UI is very simple and easy to understand. The customer support is incredible. Always willing to understand your queries and provide you with the solution. The price is best in the market out there.

Best Life Naturals

Mar 06, 2025  on Shopify

Good app. We have been using it for more than 6 months. Great for Abandoned Cart Recovery and COD Confirmation. We are still trying the marketing features of the app. The Support is extremely prompt and helpful, unlike other Shopify apps, they solve issues via proper Gmeet and enable timely work flow. Would highly recommend this app for D2C.

Cpourtoi.Net

Feb 07, 2025  on Shopify

Very interesting application for my shopify Shop. Good support

IDENTIM®

Jan 22, 2025  on Shopify

Great Support!! They helped with some integrations problems very fast and tha app has a nice design and perfect usability! thanks a lot Team! :)

SimplyTek UAE

Jan 20, 2025  on Shopify

A very well made app, works well with the operations side of our website. Rahul was kind enough to be with us at every step until the setup was completed. Kudos to him and team!

Madicaza

Jan 14, 2025  on Shopify

Great Support and app, high recommend it!

Label Aja Chikankari

Jan 01, 2025  on Shopify

I have been using this app for over two months now. It is providing all the automation workflows like abandoned cart, cod confirmation, order confirmation, order fulfillment, follow up after purchase etc. Customer support is prompt and very effective. Abandoned cart was not working properly for me because of some third part checkouts, but support staff modified code for our store and it started working. Nice UI and also less costly w.r.t other apps. highly recommended.

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