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Customer reviews: Wa : WhatsApp Marketing & Chat

The CoCo WhatsApp Abandoned Cart app helps Shopify store owners recover lost sales by sending automated cart reminders via WhatsApp. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (34)

Overall rating
5

What Merchants Think

"Coco : WhatsApp Abandoned Cart" has been well-received by merchants who appreciate its ease of installation and effective functionality. Users frequently highlight the app's seamless integration with WhatsApp, which facilitates efficient communication with customers.

Key Strengths

  • Quick and easy setup process
  • Seamless integration with WhatsApp for customer communication
  • Highly responsive and helpful customer support team
  • Smooth operation and functionality
  • Effective in re-engaging customers

Common Concerns

  • No significant recurring concerns mentioned in the reviews

Final Thoughts

Overall, "Coco : WhatsApp Abandoned Cart" is viewed positively by merchants for its functionality and ease of use. The app stands out for its seamless WhatsApp integration and excellent customer support, making it a valuable tool for engaging with customers and potentially recovering abandoned carts.

Caseify

Jul 22, 2025  on Shopify

The AI-crafted messages in Coco are so personal! Customers think it’s me texting them. Setup was quick, the interface is clean. Support helped fast—great app for conversions.

The 3D Printing Store India

Jul 18, 2025  on Shopify

The customer support is quick and very knowledgable. My onboarding issue got resolved very quickly. Thanks to Chris and Alex

Prime Gents

Jul 17, 2025  on Shopify

This app is exactly what I was looking for. Customers abandon carts all the time, and I wanted a way to reach them directly. Coco sends personalized WhatsApp messages automatically, and that’s made a big difference. I even got a message from someone saying thanks for the reminder! Best part? It’s free and super lightweight.

Smart Era

Jul 11, 2025  on Shopify

I used to feel like I was chasing customers who ghosted me — not anymore. Coco handles those awkward hey, you left something in your cart messages so I don’t have to. It’s like having a polite sales assistant on WhatsApp doing the work for me.

Vera Glow

Jul 08, 2025  on Shopify

I was struggling with abandoned carts on my store and wanted to try WhatsApp reminders. WA was recommended by a friend, and it turned out to be a lifesaver. The pre-built message templates are very helpful, and I could customize them easily. you should definitely try it out.

Holy Skin

Jul 07, 2025  on Shopify

Huge thanks to Charles from customer service! He was incredibly helpful, kind, and responsive to all my questions. It’s such a relief to feel genuinely supported. I highly recommend — both for the products and the outstanding service

Viva Beauty

Jul 07, 2025  on Shopify

Honestly, this app is perfect for anyone who wants to engage with their customers without being too salesy. It reminds customers gently without annoying them. I’ve had good feedback from my own customers about the messages.

Novus

Jul 02, 2025  on Shopify

Excelente soporte, contestan todas las dudas y pronto, la App aun la estoy probando y se ve bastante bien

nomadnode.shop

Jun 28, 2025  on Shopify

Ever wished you could gently remind customers about the items they left behind? This app makes it feel natural and friendly. I sell Digital Nomad Lifestyle Kits and added WhatsApp Cart Recovery to my store so customers get a WhatsApp message when they drop a kit in their cart without checking out. It’s been really helpful—we’re recovering more sales without heavy lifting.

Zapyra

Jun 23, 2025  on Shopify

Installed today, and I was impressed by how easily it connected everything. Took some minutes to get it up and running. Hoping it helps with abandoned carts soon.

Zytime

Jun 21, 2025  on Shopify

I’ve been running my store solo, so tools that save me time are a blessing. This app runs in the background and has brought back several customers who had left their carts hanging. Really useful tool!

Zyvella

Jun 20, 2025  on Shopify

Their support team is awesome. I had an issue with the message template approval and reached out they responded and fixed everything. It’s rare to find such helpful support, Really impressed!

Ecowears.pk

Jun 18, 2025  on Shopify

This app has made a big difference in how I use WhatsApp for my business. It’s much more than just messaging—now I can run full marketing campaigns right through WhatsApp. Scheduling messages, sending to multiple contacts, and tracking performance is all super easy. If you're using WhatsApp to connect with customers, this app is a great way to take it to the next level.

I Crochet Crafty

Jun 15, 2025  on Shopify

Great support, had an issue with WhatsApp phone number onboarding and was solved in 5 mins. Absolutely recommended !

Núbia Essenciais

Jun 03, 2025  on Shopify

Excellent and efficient support. I was very well attended to by Victor who promptly resolved my problem and helped me configure it.

Way Cases

May 24, 2025  on Shopify

The app works fine, but support is hit-or-miss. When it’s good (like when they helped me tweak my cart recovery message), it’s great. But sometimes, replies are delayed. Still, it’s better than other tools I’ve tried.

Lily World

May 19, 2025  on Shopify

Great app, but took me a day to link my WhatsApp Business account (Meta’s rules, not the app’s fault). Once set up, it worked like magic! No complaints!

Carry Hub

May 13, 2025  on Shopify

Emails weren’t working for me. tried this app after a friend recommended it. I tested it by abandoning my cart, and the reminder instantly popped up on my whatsapp! Glad I gave it a shot.

Radiant You

Apr 25, 2025  on Shopify

Messages feel personal! I use customer names and friendly words. People reply saying ‘Thanks for reminding me!

GooTowels

Apr 03, 2025  on Shopify

I was able to tweak the message templates to sound like my brand. It’s not robotic, customers think it’s me texting them. Small touch but makes a difference.

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