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Customer reviews: CK: WhatsApp Chat & Abandoned

Develop by Carthike

Reviews (240)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "CK: WhatsApp Chat & Abandoned." They appreciate its ease of use, robust features, and outstanding customer support. Many users have found the app to be a game-changer in terms of improving customer communication and recovering abandoned cart sales.

Key Strengths

  • User-friendly interface and easy setup process
  • Excellent and quick customer support
  • Effective in recovering abandoned cart sales
  • Seamless integration with WhatsApp
  • Insightful analytics for better understanding customer behavior
  • Highly customizable options

Common Concerns

  • Occasional issues with the WhatsApp integration leading to browser instead of app on mobile
  • Concerns about unexpected fees and pricing structure for some users

Final Thoughts

"CK: WhatsApp Chat & Abandoned" is widely appreciated for its intuitive design and supportive team, making it a valuable tool for enhancing customer engagement and boosting sales. Despite minor integration issues and billing concerns, the app is generally well-regarded and recommended by merchants.

Dagoway

Aug 06, 2025  on Shopify

Soporte excelente, estoy aprendiendo a usar la app, la versión gratuita está excelente y cumple con lo que necesito, tienen soporte rápido y atención.

AJ ENVIAR

Aug 05, 2025  on Shopify

I have not been using the app for long but so far, so good. and anytime I have issues they are quick to respond and resolve it. The integration with loox is also seamless. I love this app

Point بوينت

Jul 26, 2025  on Shopify

The app is easy to use—no expertise needed, no hassle. The support team is very responsive and helpful. Worth every penny!

Tienda España 01 🇪🇸

Jul 26, 2025  on Shopify

Literally the best customer service I've ever seen! Very attentive, fast, intelligent, and also super willing to help at any time! The app is also great, I highly recommend it!

Roaya Al Mustaqbal

Jul 25, 2025  on Shopify

Amazing app and outstanding support! CK: WhatsApp Shopify app works perfectly and integrates smoothly with our store. What really stands out is their support team — incredibly fast, responsive, and genuinely helpful. They solved my questions right away and made the whole setup effortless. Highly recommend!

Pathpavers

Jul 23, 2025  on Shopify

amazing team , vinodh helped us perfectly to setup, i think this a great app and a wonderful addition to our website. and its exactly what we were looking for .

Adot

Jul 17, 2025  on Shopify

very intuitive app, easy to use and really professional customer support thanks to Vinodh, the best app in the last 6 months or so

sarangmartsg

Jul 12, 2025  on Shopify

Great Features, Very fast & kind Customer service. They help us for setting up and customizing the app very kindly, even though I could't explain the business model we want to do. Most recommended.

Silky Hair

Jul 11, 2025  on Shopify

I highly recommend this app. My sales have significantly increased since I started using it. I also want to highlight Vinodh, who has been incredibly responsive and supportive throughout the process. He’s always ready to help and has provided valuable guidance whenever I needed it. Thank you so much for all your assistance I truly appreciate it!

Vimm Activewear

Jul 10, 2025  on Shopify

I'm setting up everything to test the app and the support is just amazing! They are super quick on the responses and helping me with everything, so far I'm very satisfied with the experience. Also, the abandoned cart automation is working as expected

Clínica Vitaláser

Jul 04, 2025  on Shopify

El soporte es rápido y responden a cualquier horario que los contacten. La aplicación hasta el momento funciona todo perfecto.

Perfumes10

Jul 04, 2025  on Shopify

Increíble herramienta para mi tienda online Esta app ha sido clave para aumentar mis ventas. Pude automatizar los mensajes de bienvenida y recuperar clientes que no habían completado su compra, ¡todo sin esfuerzo! Lo mejor es que los descuentos se aplican automáticamente, lo que hace que la experiencia del cliente sea muy fluida. Sencilla de usar, intuitiva y con un soporte excelente. ¡Muy recomendada para cualquier negocio que venda online!

21gramos Tienda a Granel

Jun 04, 2025  on Shopify

Parece una estafa, caro e impersonal Instalé la app para recuperar carritos por WhatsApp, pero el mensaje que envía viene desde un número extraño con un nombre como “RevmaKx”, lo que genera desconfianza. Además, decía “Hola there” en lugar de personalizar bien y en español a pesar de que el mensaje lo seleccione en español, no tenía ni el logo ni el nombre de mi tienda, un perfil falso, que parece los que hacen estafas en WhatsApp y el mensaje no se puede editar aun cuando pagues el plan de 9,99 € ,. Muy impersonal. Pagas 9,99 € al mes y encima me cobraron 0,22 € extra por solo 2 mensajes. Totalmente absurdo. La desinstalé y prefiero enviar los mensajes manualmente desde el WhatsApp de mi tienda, con mi nombre y logo. No la recomiendo.

FOX & WOLF

Apr 25, 2025  on Shopify

Powerful Features & Seamless Integration We’ve been exploring the app and have been really impressed with the depth of features available—especially on the $29 plan. The ability to customise automated messages, access team inbox functionality, and integrate with our own WhatsApp number makes it a brilliant tool for streamlined communication. Although we use HelpCrunch for live chat, the additional WhatsApp support features are a great value add. With customers across Spain, the UK, France, and Belgium, having scalable messaging options is a huge plus. Overall, this is a smart, well-designed platform with thoughtful tools for brands who want to stay connected and in control.

Ohmamá Ropa de Maternidad

Apr 03, 2025  on Shopify

I have been using the app for a week. It is working well, and the client service has been excellent.

Grow Nutrition

Apr 01, 2025  on Shopify

Funciona muito bem. Tem algumas coisas que precisam melhorar e que a plataforma não oferece, mas o atendimento deles é excelente, então caso precise de alguma função que a plataforma não oferece eles dão um jeito de te ajudar com isso. Espero que melhorem as opções de customização de mensagens (tem que ser parecido com a do próprio meta, onde você adiciona as variáveis que gostaria, colocar bold para destacar uma palavra, etc). E os Reports das campanhas de marketing, precisam ser mais completas. Mas sigo usando, o atendimento deles compensa, tudo que quero fazer tenho conseguido com eles.

Maktabakw

Mar 31, 2025  on Shopify

Best WhatsApp integration with shopify amazing customer support and will answer you promptly if you have any troubles with integrations

Fashionlovers_co

Mar 20, 2025  on Shopify

I love this app, the support is good and fast, it has really helped me increase my sales. Greetings from colombia!

Gomitas Matonas

Mar 11, 2025  on Shopify

I just started using the app, i don’t have an opinion now about functionality but Vinodh help me setup my phone number.

Filler Outlet

Mar 05, 2025  on Shopify

The customer service is extremely friendly. It’s more affordable than other similar apps and has the features I need. I highly recommend this app.

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