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Customer reviews: CK: WhatsApp Chat & Abandoned

Develop by Carthike

Reviews (232)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "CK: WhatsApp Chat & Abandoned." They appreciate its ease of use, robust features, and outstanding customer support. Many users have found the app to be a game-changer in terms of improving customer communication and recovering abandoned cart sales.

Key Strengths

  • User-friendly interface and easy setup process
  • Excellent and quick customer support
  • Effective in recovering abandoned cart sales
  • Seamless integration with WhatsApp
  • Insightful analytics for better understanding customer behavior
  • Highly customizable options

Common Concerns

  • Occasional issues with the WhatsApp integration leading to browser instead of app on mobile
  • Concerns about unexpected fees and pricing structure for some users

Final Thoughts

"CK: WhatsApp Chat & Abandoned" is widely appreciated for its intuitive design and supportive team, making it a valuable tool for enhancing customer engagement and boosting sales. Despite minor integration issues and billing concerns, the app is generally well-regarded and recommended by merchants.

sarangmartsg

Jul 12, 2025  on Shopify

Great Features, Very fast & kind Customer service. They help us for setting up and customizing the app very kindly, even though I could't explain the business model we want to do. Most recommended.

Silky Hair

Jul 11, 2025  on Shopify

I highly recommend this app. My sales have significantly increased since I started using it. I also want to highlight Vinodh, who has been incredibly responsive and supportive throughout the process. He’s always ready to help and has provided valuable guidance whenever I needed it. Thank you so much for all your assistance I truly appreciate it!

Vimm Activewear

Jul 10, 2025  on Shopify

I'm setting up everything to test the app and the support is just amazing! They are super quick on the responses and helping me with everything, so far I'm very satisfied with the experience. Also, the abandoned cart automation is working as expected

Clínica Vitaláser

Jul 04, 2025  on Shopify

El soporte es rápido y responden a cualquier horario que los contacten. La aplicación hasta el momento funciona todo perfecto.

Perfumes10

Jul 04, 2025  on Shopify

Increíble herramienta para mi tienda online Esta app ha sido clave para aumentar mis ventas. Pude automatizar los mensajes de bienvenida y recuperar clientes que no habían completado su compra, ¡todo sin esfuerzo! Lo mejor es que los descuentos se aplican automáticamente, lo que hace que la experiencia del cliente sea muy fluida. Sencilla de usar, intuitiva y con un soporte excelente. ¡Muy recomendada para cualquier negocio que venda online!

21gramos Tienda a Granel

Jun 04, 2025  on Shopify

Parece una estafa, caro e impersonal Instalé la app para recuperar carritos por WhatsApp, pero el mensaje que envía viene desde un número extraño con un nombre como “RevmaKx”, lo que genera desconfianza. Además, decía “Hola there” en lugar de personalizar bien y en español a pesar de que el mensaje lo seleccione en español, no tenía ni el logo ni el nombre de mi tienda, un perfil falso, que parece los que hacen estafas en WhatsApp y el mensaje no se puede editar aun cuando pagues el plan de 9,99 € ,. Muy impersonal. Pagas 9,99 € al mes y encima me cobraron 0,22 € extra por solo 2 mensajes. Totalmente absurdo. La desinstalé y prefiero enviar los mensajes manualmente desde el WhatsApp de mi tienda, con mi nombre y logo. No la recomiendo.

FOX & WOLF

Apr 25, 2025  on Shopify

Powerful Features & Seamless Integration We’ve been exploring the app and have been really impressed with the depth of features available—especially on the $29 plan. The ability to customise automated messages, access team inbox functionality, and integrate with our own WhatsApp number makes it a brilliant tool for streamlined communication. Although we use HelpCrunch for live chat, the additional WhatsApp support features are a great value add. With customers across Spain, the UK, France, and Belgium, having scalable messaging options is a huge plus. Overall, this is a smart, well-designed platform with thoughtful tools for brands who want to stay connected and in control.

Ohmamá Ropa de Maternidad

Apr 03, 2025  on Shopify

I have been using the app for a week. It is working well, and the client service has been excellent.

Grow Nutrition

Apr 01, 2025  on Shopify

Funciona muito bem. Tem algumas coisas que precisam melhorar e que a plataforma não oferece, mas o atendimento deles é excelente, então caso precise de alguma função que a plataforma não oferece eles dão um jeito de te ajudar com isso. Espero que melhorem as opções de customização de mensagens (tem que ser parecido com a do próprio meta, onde você adiciona as variáveis que gostaria, colocar bold para destacar uma palavra, etc). E os Reports das campanhas de marketing, precisam ser mais completas. Mas sigo usando, o atendimento deles compensa, tudo que quero fazer tenho conseguido com eles.

Maktabakw

Mar 31, 2025  on Shopify

Best WhatsApp integration with shopify amazing customer support and will answer you promptly if you have any troubles with integrations

Fashionlovers_co

Mar 20, 2025  on Shopify

I love this app, the support is good and fast, it has really helped me increase my sales. Greetings from colombia!

Gomitas Matonas

Mar 11, 2025  on Shopify

I just started using the app, i don’t have an opinion now about functionality but Vinodh help me setup my phone number.

Filler Outlet

Mar 05, 2025  on Shopify

The customer service is extremely friendly. It’s more affordable than other similar apps and has the features I need. I highly recommend this app.

Skin Smart.

Feb 28, 2025  on Shopify

An outstanding solution! The team, especially Vinodh, has been incredibly responsive and supportive with all our campaigns and inquiries. After testing numerous other apps, we can confidently say that nothing else compares. This cart recovery app has exceeded our expectations, and we’re especially thrilled with the ability to send mass WhatsApp campaigns. Thank you for developing such an exceptional tool!

Petite

Feb 28, 2025  on Shopify

The support team is fantastic, and the ROI is high! I highly recommend this app for anyone looking to send mass whatsapp messages for advertising or retargeting abandoned carts.

Agustin Fernandez BEAUTY

Feb 28, 2025  on Shopify

Estou extremamente satisfeito com o aplicativo de disparo de WhatsApp para ecommerce! Ele tem se mostrado uma ferramenta essencial para aumentar a conversão de vendas na minha loja online. A facilidade de comunicação com os clientes, por meio de mensagens rápidas e personalizadas, resultou em um aumento significativo nas vendas, o que fez toda a diferença no desempenho do meu negócio. Outro ponto que merece destaque é a flexibilidade do aplicativo. A possibilidade de editar e personalizar as mensagens a qualquer momento permite que eu ajuste as comunicações de acordo com as necessidades do meu negócio ou com as promoções que estou realizando, sem qualquer complicação. Além disso, o suporte técnico é simplesmente impecável! Sempre que precisei de ajuda, a equipe foi super ágil e resolveu qualquer problema de forma rápida e eficaz. Isso me dá muita confiança para continuar utilizando a plataforma sem preocupação. Sem dúvida, recomendo este aplicativo para qualquer ecommerce que queira otimizar suas vendas e melhorar a experiência de compra do cliente através do WhatsApp.

CV Directo

Feb 27, 2025  on Shopify

Me encanta esta App, el soporte es bueno y rápido, relamente me ha ayudado a incrementar mis ventas. ¡Saludos desde México! Translate: I love this application, the support is good and fast, it has really helped me increase my sales. Greetings from Mexico!

أنواع الحذاء

Feb 18, 2025  on Shopify

After trying many app related to the WhatsApp service I say it with all honesty, this is the best app without a doubt The customer service is very excellent, and they help meet all the needs related to messages for the store and points of sale with all professionalism and speed. Thank you for your efforts I highly recommend your application I wish you continued success

Amoud Bakery

Feb 14, 2025  on Shopify

Great app, and great customer service! Team is really fast to onboard, solve issues and even deliver new solutions if needed! Vinod is very quick and good to sort the issues.

Indidha

Jan 03, 2025  on Shopify

This is an excellent app. If you are looking for a no-nonsense app with all the features, and most importantly, it's highly intuitive and easy to use, you can rely on it. To make life further easier, customer support is top-notch.

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