We at Gulabi Dhaga have had an excellent experience using Wati for our Shopify store. The platform has significantly streamlined our customer communication, making it easier to manage inquiries and provide quick responses. The integration with WhatsApp has been seamless, allowing us to engage with our customers more personally and effectively. Wati's user-friendly interface and robust features have made it an indispensable tool for our business. We've seen an improvement in customer satisfaction and a boost in our sales since implementing Wati. The automated responses and broadcasting features have saved us time and helped us keep our customers informed about new products and promotions. Overall, Wati has been a great asset to our e-commerce operations, and we highly recommend it to other Shopify store owners looking to enhance their customer service experience.

I have been using Wati from past 1 year and it's been Really useful. I am Using for my multiple businesses, The user experience is Amazing, I am Also a Affiliated Partner, My businesses are growing with the help of Wati and i am helping other businesses as well.

absurdo que una app destinada a brindar atencion al cliente, sea pesima para solicitar atencion al cliente, te ponen a hablar con un bot que no sirve para nada, la gente valora que se les de la atencion no estar en un ciclo infinito con un bot inutil

We have been using this app since last 6 months, we have found the app useful Being a Ecom Owner getting immediate messages from clients who wish to ask anything and then we can send messages to people who have abandoned carts and who had enquired thru Wati. We can also create Stores on Wati. Very helpful.

Love the app, very useful and helps increase ROI. Seamlessly integrates with Facebook to create catalogs and chat bots

We evaluated multiple solutions before finalising on Wati for WhatsApp marketing and communications. We found the app to be not bloated with unnecessary features and is very user friendly. It's easy to setup automations and broadcasts. Overall great work on building a user friendly product. Awaiting more integrations and features for Shopify stores specifically.

we have used WATI for abandoned cart recovery and shipping notification to customers. we would strongly recommend everyone as this has helped us a lot communicating with the customers.

Have been using Wati for years. Wati offer well designed interface. Its integration with Shopify is easy to setup. Also witness added functionalities regularly. Definitely would recommend!

We are using WATI for last 2 months now and we are really getting benefited with the system. Our Abandoned cart automation is working like a charm. We are working on the broadcast messages also. By far the best WhatsApp bulk messaging tool for shopify.

WATI's Shopify apps provide an incredibly user-friendly interface that makes managing customer communications a breeze. The setup process is straightforward, with clear instructions that ensure you can integrate WATI into your Shopify store without any technical hassle. The dashboard is intuitive, allowing even those with minimal technical knowledge to navigate and utilize the features effectively.

have been using it since last 6 months ,pathetic response from the support team , i am unable to recharge my account since last 2 weeks have written tens of mail seeking support however didn't get it .Till the time it is running fine it is ok ,once you encounter any issue don't expect any support that's the summary

Our experience has been great with wati, however would have appreciated a single POC to resolve certain issues.

It has been great using WATI, very simple to use and setup chatbot and flows or run campaigns over WhatsApp.

This is by far the most intuitive and easy to use Whatsapp tool. The UI is super simple to understand, the support team is extremely fast in their responses. Despite being on the lower models, their team went ahead and added a custom feature for us. As a small business, this is rarely seen. Have been using them for the past 1 year and never faced any issues. Way to go team!

We have used Wati for the last 7 months and it's an amazing tool for WhatsApp, probably the best one.

Using their paid paid for a while now.all order confirmation and tracking codes are effectively sent through WATI. Overall a good experience

i am using this since 1 year very good response i am getting from my clients. thats why i am giving 5 stars

Initially I had given a 1star rating for being non-responsive and non supportive for my queries and concerns! But, immediately after that, the Wati product manager Mr. Madhavan called me personally and understood my issue with patience and connected me with the right team to help with my issue. Two days later I had a video call with Mr.Tilak, who helped me resolve every issue swiftly and with patience. Now I'm happy to say that everything is resolved and I'm able to use Wati for my website and I must say it is a delight to use and has all the option I was looking for and more! Thank you for assisting Mr. Madhavan and Mr. Tilak and getting my issues resolved ASAP.

This app is not opening in my shopify account and I have been following up with the team for getting it installed. After sending screen recordings and literally begging them to setup a video call to get this issue resolved. NOTHING!! They have done absolutely nothing !!! I have requested to close my account that is also not done, i have been paying them 5,999 INR for the last two months for no service I have lost 11,998 INR with nothing to show for, absolutely nothing!! The worst part they are not even responding to closing my account! I think I would have to approach the bank and get the card blocked that is my only option now! I would not recommend anyone to use this app, their support is incompetent and non-responsive. HIGHLY UNPROFESSIONAL !!

Very terrible. I've been trying to talk to you for over two weeks now about the problem they have with cart abandonment. Every customer who orders through me and buys it still sends them cart abandonment. It turns out that a customer orders from me and receives a message that he abandoned the cart a few hours later and this creates confusion in the orders and a lot of anger on the part of my customers And Abandoned Recovery Message is so terrible and I tried to complain to them about it and they still haven't fixed it and it's been like this for a long time In short, terrible!!! Use a normal wati and order manual, this is the best and prevents problems I'll update if they fix it, you won't see this review, but they haven't been able to fix it in a while