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Customer reviews: Whatomation‑Order Notification

Develop by Shopify

Reviews (111)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of "Whatomation‑Order Notification," praising its effectiveness in streamlining communication through real-time WhatsApp updates. Many note it significantly enhances customer trust and satisfaction by reducing post-order confusion. The app is often described as easy to set up and use, with robust support that ensures a smooth experience. Despite these positives, a few users mention issues with unofficial API use and occasional technical difficulties.

Key Strengths

  • Seamless integration and easy setup
  • Instant, reliable WhatsApp order notifications
  • Strong customer support, with special mentions of supportive team members like Mr. Kamran
  • Enhances customer engagement and reduces support queries
  • Cost-effective solution for order notifications
  • Effective in reducing order return rates

Common Concerns

  • Some reports of using unofficial API leading to blocked WhatsApp numbers
  • Technical bugs affecting order processes and tracking
  • Lack of developer responsiveness for some technical issues

Final Thoughts

Overall, "Whatomation‑Order Notification" is a highly regarded app that effectively enhances communication between Shopify merchants and their customers through WhatsApp. It is praised for its ease of use, powerful automation, and responsive support team. While it encounters occasional technical issues, its strengths in improving order management and reducing customer service queries make it a valuable tool for merchants seeking to streamline their operations.

Miles Footwear

Dec 04, 2025  on Shopify

Worst experience ever. not recommending to anyone, they charge you extra than usage and after shopify bill generation you cant do anything. I've used their 3 apps for 1 month out of which only 10 days app works fine, they don't have any customer support neither any reasonable answer other than ''we will reach you tomorrow morning'' and that morning never comes. they send you a review template at the day of installation and ask you to post their created review on their apps with 5 Stars. There are so many things they do other than fulfil your requirements. Very Disappointed .

TABARATORD

Dec 02, 2025  on Shopify

Esta aplicación ha sido una de las mejores integraciones que he hecho en mi tienda Shopify. La confirmación automática de pedidos funciona perfectamente y ayuda muchísimo a mantener una comunicación rápida y profesional con los clientes. Desde que la instalé, mis clientes reciben su mensaje de confirmación al instante y eso ha aumentado la confianza y reducido las dudas después de comprar. La interfaz es fácil de usar, la configuración toma solo unos minutos y el soporte técnico responde rápido. Totalmente recomendada si quieres mejorar la experiencia del cliente y organizar mejor tus pedidos.

Style Nest

Nov 26, 2025  on Shopify

Fraud Alert: This App Created Fake COD Orders to Force Paid Upgrade — Extremely Dangerous Review: I am writing this review to warn all Shopify store owners. I recently discovered that this app was responsible for placing fake Cash on Delivery (COD) orders on my store — hundreds of them per day — with the clear intention of creating panic and pushing me into upgrading to their paid plan. Here’s exactly what happened: 1. Hundreds of Fake Orders Daily Within 3 days, more than 180+ fake orders per day started appearing. Every order had: A different name A different phone number But the same set of 200–300 repeated addresses Shopify showed the same pattern every time: “This is their 1st order” Direct session to store Checkout completed instantly This clearly proved the activity was bot-generated, not real visitors. 2. Fake Orders Bypassed COD Form I even installed a COD Form app and removed the Add to Cart button, so customers could only place orders through the COD Form. But these fake orders were bypassing the form completely, which means: No human customer was placing the order No real checkout path was being used The bot had direct access to the checkout endpoint Checkout was happening without using my store UI This is only possible if the app had access to my checkout API or store permissions. 3. App Was Pushing Hard for Paid Plan During these days, the same app started sending constant notifications and banners urging me to upgrade because of “high activity” and “risk”. Now it’s very clear — They were creating the fake orders themselves to force me to pay for their premium plan. This is a classic dark-pattern scam. 4. Shopify Support Verified It's Not Natural Traffic Shopify support confirmed that: No real traffic source existed No campaign was sending users Checkouts were direct and automated This further proved this was internal app-generated activity, not real customers. 5. Massive Business Damage Because of this app’s fraudulent behavior: My real orders got mixed with fake ones Fulfillment team was confused Store analytics got polluted I wasted days trying to block numbers, IPs, and addresses Customer trust and productivity were affected No legitimate Shopify app should ever have the ability or the audacity to intentionally harm a merchant. Final Verdict: DO NOT INSTALL THIS APP This app is extremely dangerous and should never be installed. It appears to intentionally generate: Fake COD orders Automated bots Checkout spam Just to scare merchants into paying for their “premium protection.” This is unethical, unprofessional, and possibly illegal activity. Recommendation to Shopify I strongly request Shopify to: Investigate this app immediately Audit their API usage and checkout access Remove or suspend the app for fraudulent behavior Protect merchants from this type of exploitation If you are a merchant reading this: Please avoid this app at all costs. It will waste your time, money, and destroy your COD workflow. Title: Extremely Concerning Behavior – App Triggered Hundreds of Fake Orders & Pressured Me for Paid Plan I want to share an extremely alarming experience regarding this app and its representatives. This is not a normal technical issue — this looks like intentional manipulation designed to force merchants into paid plans. 1. Continuous Pressure to Buy Paid Plans Right after installing the app, I started receiving repeated calls and WhatsApp messages from the developer’s representatives. They kept aggressively pushing me to upgrade to paid plans (USD $70+ packages). These are the numbers they used to contact me: +92 333 3888200 +1 (346) 471-9190 051-8844133 No legitimate Shopify app behaves like this. No Shopify developer should contact merchants repeatedly and aggressively for upgrades. 2. Fake Orders Started the Same Day I Refused the Paid Plans The moment I declined the paid plan upsell, my store began receiving 150–200 fake Cash on Delivery orders EVERY SINGLE DAY. These fake orders had a very specific pattern: Every one showed: “1st session was direct to your store” Pixel never tracked them Names and phone numbers changed every time Addresses were reused from a fixed pool (around 200–300 repeated addresses) No real customer behavior existed behind them It was clearly automated activity that Shopify’s traffic source could not detect — something only an app running on the store could do. 3. After I Confronted the Representative, Fake Orders Suddenly Stopped I sent the representative multiple WhatsApp voice messages confronting them about these fake orders and their timing. Right after that: They completely stopped replying. Stopped calling. And ALL the fake orders instantly stopped that same moment. This timing is too specific to be a coincidence. 4. Why I Believe This Is Not Just a Bug Fake orders only appeared after refusing paid plans They continued daily in large volumes No other app was installed that could create orders The moment I confronted the representative, all activity stopped The pressure to take paid plans matches the behavior The type of fake orders created (direct checkout, address reuse, mobile randomization) is not something random bots typically do — this requires access to store backend or app permissions 5. This Behavior Is a Serious Risk for Merchants Flooding a store with hundreds of fake orders: Damages analytics Wastes time & resources Destroys conversion data Interferes with Facebook Pixel Creates operational chaos Intentionally stresses the merchant until they pay the developer I am posting this review publicly so that other merchants are aware and can protect their stores. REQUEST TO SHOPIFY SUPPORT I strongly request Shopify to: Investigate this app deeply Audit order-generating behavior Review communication done by their representatives Verify whether merchant data was misused to trigger fake orders Check logs around the time frame when the pressured sales calls were happening Such behavior, if confirmed, is extremely damaging to the Shopify ecosystem and merchant trust. CONCLUSION I am writing this review so other merchants can stay safe. The pattern of pressure + fake orders + instant stop after confrontation is extremely concerning and cannot be ignored.

Medinza Pharm

Nov 26, 2025  on Shopify

استمتعتُ باستخدام Whatomation! ميزاته فعّالة ودعمه ممتاز من السيد كامران.

NORY

Nov 25, 2025  on Shopify

Helpdesk was understanding, listened and gave me the adequate resolution of my problem. The system is working smoothly and plans are also so affordable tailored for different use case or variety of shopify store owners. I will definitely recommend this apps to other store owners.

Pear Jewels

Nov 24, 2025  on Shopify

its very helpfull app for ecommerce web. and his google meet support is absolutely very helpfull. i recommended to all my collegues.

Boots For Israel (A Project of Just One Chesed)

Nov 24, 2025  on Shopify

"Whatomation הייתה תוספת נהדרת לחנות שלי. האפליקציה קלה לשימוש, עובדת בצורה חלקה ועוזרת באמת להפוך משימות לאוטומטיות ביעילות. מומלץ מאוד לכל מי שמחפש לפשט את פעילות Shopify שלו."

Dreams Life Style

Nov 20, 2025  on Shopify

Amazing app! Super easy to set up and perfect for sending order updates through WhatsApp. The support team is extremely helpful and quick to respond. Highly recommended!

Zubaidas kingdom

Nov 17, 2025  on Shopify

Whatomation is a great app—simple, fast, and very helpful for automating my store tasks. The features work smoothly, and the support team is excellent, always providing quick and professional assistance. Highly recommended!

Soul Socks

Nov 12, 2025  on Shopify

طبيق جيد يعمل بشكل مثالي بالنسبة لي، فريق الدعم جيد بشكل خاص السيد كامران

LUXE MAHAL

Nov 08, 2025  on Shopify

Perfect app for Cod Order confirmations, Perfectly Working, my order confirmation rate has increased saving my time and faster deliveries And Whatomation Great customer support! 10/10!

Tempered Shop

Nov 08, 2025  on Shopify

Powerful App, Unbelievable Support WHATOMATION delivers exactly what it promises for WhatsApp automation. It's a solid tool for recovering abandoned carts and sending order updates.The real standout feature, however, is the support team—they are unbelievably responsive, helpful, and available at all hours

PHONE CASES

Nov 08, 2025  on Shopify

We’ve been using this app for both our storefront and backend operations, and it has been a great addition to our workflow. The automated messaging feature saves us significant time and effort, helping streamline our overall operations efficiently.

Matilde

Nov 07, 2025  on Shopify

He logrado resolver un problema grande que tenía y logré bajar el trabajo operativo, ha sido de gran ayuda para mi tienda

Forest of Chintz

Nov 04, 2025  on Shopify

We have been using this app for over a year now and I have to say, it works seamlessly. In addition, in case we had any configuration issues or setup question, the Whatomation Team were available 24/7 via Call, Anydesk or Zoom to walk us through the setup and sort out any issues. So great app and great customer support! 10/10!

BAMS

Oct 31, 2025  on Shopify

Great app for instant WhatsApp order alerts! Easy setup and very useful for managing customer updates

Miles Footwear

Oct 30, 2025  on Shopify

"Whatomation is a great Shopify app for automating order notifications on WhatsApp. Easy to use, reliable, and helps boost customer engagement. Excellent support too!"

Earthly Treasures

Oct 27, 2025  on Shopify

Great app, easy to use and integrate and also it has reduced our order cancellations, returns by a lot. Customer support is amazing from Mr.Kamran

TJ PUREE

Oct 23, 2025  on Shopify

"Fantastic app! It makes order updates so easy through WhatsApp. The support team is quick and very professional. Highly recommend it!"

KAS DEPOM

Oct 23, 2025  on Shopify

Harika bir uygulama! WhatsApp Sipariş Bildirimi, müşterilerinizi anında bilgilendirmeyi kolaylaştırıyor. Kullanımı çok basit ve mükemmel çalışıyor. Destek ekibi de çok yardımsever ve duyarlı.

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