Reviews: viaGlamour | Cosmetics Lab

Customer reviews: viaGlamour | Cosmetics Lab

Reviews (33)

Overall rating

4.5

5

23
4

1
3
2
1

6

What Merchants Think

Overall, merchants have expressed a positive experience with viaGlamour | Cosmetics Lab. Many praise the app for its ease of use, high-quality products, and exceptional customer service, particularly highlighting the support provided by key team members like Kiril and Keira. However, some merchants have reported dissatisfaction with product pricing, delivery times, and technical issues.

Key Strengths

High-quality, natural products suitable for personal branding.
Exceptional customer service highlighted by proactive and responsive staff, with particular commendations for Kiril and Keira.
User-friendly interface and seamless Shopify integration.
Continuous updates, improvements, and feature expansions.

Common Concerns

Product pricing not seen as competitive by some users.
Reports of slow shipping and delivery times.
Various technical issues and bugs affecting app performance.
Inconsistencies in customer support responsiveness.

Final Thoughts

viaGlamour | Cosmetics Lab is generally well-regarded for delivering quality products and excellent customer service. While there are some issues around product pricing, shipping delays, and occasional technical bugs, the app's ability to provide reliable support and a wide range of features make it a valuable tool for merchants, especially those new to dropshipping and looking to establish their own beauty brand.

LOOTBOX

Jan 28, 2024 on Shopify

Non-existent customer support. This app has BUGS BUGS BUGS. Logo uploading doesn't work 50% of the time, and you need to reupload 10+ times for it to stick to your settings. Try calling? Voicemail, no live person to talk to. They don't call back. Try emailing? No response. They offer a 14 day free trial but you wont hear from them in that time, so please pass for something else, this is NOT the solution for you.

The Glowing Aura LLC

Dec 13, 2023 on Shopify

Keira helped me solve an issue I was confused about, he was very helpful and knowledgeable, and I like that he actually talked me through the process so I could learn how to make the changes on my own. He was very patient with this newbie! viaGlamour itself is very easy to use, and imports to my shopify store are streamlined, love the quality of products so far, as well. viaGlamour is making my dreams of having my own soap and cosmetics company come true!

Notoxy

Dec 04, 2023 on Shopify

Software bugs and extremely slow shipping for great products. Edit: for clarity, I am talking about fulfillment time being slow. The order was not fulfilled in a timely manner due to an item being out of stock. This is a larger issue: the app does not properly indicate when items are out of stock, so customers order colors that cannot be fulfilled.

Joceyica

Nov 15, 2023 on Shopify

They have top-notch customer support. That is true, not just the word. Although sometimes they might be slower than expected awaiting a timeframe to get replies from them, it doesn't stop me from collaborating with them further. Their products are also quality enough. If you ask me, I would say I will definitely recommend them to anyone who is going to start the journey with them. Thanks for everything :)