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Customer reviews: viaGlamour | Cosmetics Lab

<h3>What Merchants Think</h3> <p>Overall, merchants have expressed a positive experience with viaGlamour | Cosmetics Lab. Many praise the app for its ease of use, high-quality products, and exceptional customer service, particularly highlighting the support provided by key team members like Kiril and Keira. However, some merchants have reported dissatisfaction with product pricing, delivery times, and technical issues.</p> <h3>Key Strengths</h3> <ul> <li>High-quality, natural products suitable for personal branding.</li> <li>Exceptional customer service highlighted by proactive and responsive staff, with particular commendations for Kiril and Keira.</li> <li>User-friendly interface and seamless Shopify integration.</li> <li>Continuous updates, improvements, and feature expansions.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Product pricing not seen as competitive by some users.</li> <li>Reports of slow shipping and delivery times.</li> <li>Various technical issues and bugs affecting app performance.</li> <li>Inconsistencies in customer support responsiveness.</li> </ul> <h3>Final Thoughts</h3> <p>viaGlamour | Cosmetics Lab is generally well-regarded for delivering quality products and excellent customer service. While there are some issues around product pricing, shipping delays, and occasional technical bugs, the app's ability to provide reliable support and a wide range of features make it a valuable tool for merchants, especially those new to dropshipping and looking to establish their own beauty brand.</p>

Reviews (98)

Overall rating
4.4

What Merchants Think

Overall, merchants have expressed a positive experience with viaGlamour | Cosmetics Lab. Many praise the app for its ease of use, high-quality products, and exceptional customer service, particularly highlighting the support provided by key team members like Kiril and Keira. However, some merchants have reported dissatisfaction with product pricing, delivery times, and technical issues.

Key Strengths

  • High-quality, natural products suitable for personal branding.
  • Exceptional customer service highlighted by proactive and responsive staff, with particular commendations for Kiril and Keira.
  • User-friendly interface and seamless Shopify integration.
  • Continuous updates, improvements, and feature expansions.

Common Concerns

  • Product pricing not seen as competitive by some users.
  • Reports of slow shipping and delivery times.
  • Various technical issues and bugs affecting app performance.
  • Inconsistencies in customer support responsiveness.

Final Thoughts

viaGlamour | Cosmetics Lab is generally well-regarded for delivering quality products and excellent customer service. While there are some issues around product pricing, shipping delays, and occasional technical bugs, the app's ability to provide reliable support and a wide range of features make it a valuable tool for merchants, especially those new to dropshipping and looking to establish their own beauty brand.

Elobeautycosmetic

Mar 02, 2025  on Shopify

I really love the idea of the lab sending a photo of the products before shipping. It gives customers a preview of what they’ll receive, and I think that’s a really cool touch!

QLIFE WELLNESS

Jan 01, 2025  on Shopify

The process is clean and easy for the set up. The products are quality. And the support staff is swift. You really cant ask more from a company who delivers on what they promise.

RVD Novel-Tees

Jan 01, 2025  on Shopify

The ViaGlamor app has not only met but far exceeded our expectations, offering a remarkable range of features that we never imagined possible, resulting in an application that is truly exceptional and sets a new standard for its category. They use only the highest quality ingredients in their custom makeup, skincare, and cosmetics products. The company's dedication to innovation is evident in their continuous release of new products, coupled with consistent updates and improvements to the app's interface, and the addition of new mockups designed to highlight our beauty product line. You won't find better customer service anywhere–they're super responsive and really go the extra mile to make sure we have a product and store we're proud of.

Donny's Angel

Nov 27, 2024  on Shopify

I think there are a lot of great things to be said about Via Glamour! The most notable I would say is the CEO personally handles the Customer Service, which is a fellow CEO of a business. I can very much appreciate it, and I think it really Makes this business stand out! On top of that, the actual product quality is unmatched. Everything is natural and actually good for you resulting in high-quality products that you can put your personal brand on for your Dropshipping business! Highly recommend

Glamora Beauty

Sep 11, 2024  on Shopify

Kiril has been absolutely awesome helping me out with this whole dropshipping process!!

LE ROIGNAIS™

Aug 13, 2024  on Shopify

I am thoroughly impressed with the exceptional customer service provided by Kiril. Despite my numerous inquiries, he consistently provided clear and concise answers that made everything much simpler and easier to understand. His assistance is greatly appreciated. Regarding the app, products, and labels, viaGlamour offers tools that are not available in the market. Before I joined, I reached out to Kiril to clarify some details. He ensured that everything was transparent, with no hidden information, which is a refreshing change from other platforms I’ve encountered. Thank you, viaGlamour, for treating your customers as partners and new points of sale rather than competitors. Your approach truly sets you apart. Keep up the excellent work!

D ATTITUDE

May 18, 2024  on Shopify

Depuis la venue de Kiril chez ViaGlamour, je suis impressionnée par la qualité et la rapidité du support. Définitivement une belle organisation et un bon support pour mon entreprise. Ils m'ont notamment supportée efficacement pour une demande urgente lors de la fête des mère. Merci Kiril.

BeautyCare

Apr 16, 2024  on Shopify

I have never been more impressed with the customer service and knowledge that I received from Kiril. Absolute game-changer! Extremely patient, he knows what he's doing, and overall the reason why I'm going to continue using this service. I can't thank him enough. Thank you so much!

Aqua Aura Beauty

Apr 13, 2024  on Shopify

Keira, from viaGlamour, has truly revolutionized our online store with his Shopify integration app! His expertise and attention to detail have made the process seamless and efficient. As the owner of AquaAuraBeauty.com, I'm thrilled with the enhanced functionality and the ease it brings to managing our store. Keira's exceptional skills and dedication have truly made a difference. Thank you, Keira, for your outstanding work!

Camerino Cosmetics

Mar 28, 2024  on Shopify

Aubrie's Beauty Work Shop

Mar 22, 2024  on Shopify

Quick response when I need it and friendly customer service! Thank you!!!

Marbia Cosmetics

Mar 09, 2024  on Shopify

Having taken the time to contemplate my experience, I am penning this review to offer a candid and transparent assessment of ViaGlamour's services. Since embarking on the use of their dropshipping plan in October 2023, my association with ViaGlamour has been truly outstanding. As a newcomer to the realm of drop-shipping, the guidance and support extended by the ViaGlamour team, particularly Kiril, have proven invaluable. Kiril's expertise and prompt assistance have seamlessly navigated me through the transition, addressing any concerns that arose along the way. Despite occasional bugs in the app, Kiril ensured swift resolutions. ViaGlamour's unwavering commitment to customer satisfaction, coupled with their user-friendly platform, has significantly streamlined my store operations, enhancing overall efficiency. I wholeheartedly recommend ViaGlamour to fellow entrepreneurs in search of dependable and supportive dropshipping solutions. My heartfelt gratitude goes to ViaGlamour and their dedicated team, especially Kiril, for rendering my drop-shipping journey both enjoyable and successful.

Xpressions Cosmetics

Mar 04, 2024  on Shopify

Viaglamour is just great. the app is extremely simple to use and you get all the information you need. and if for some reason you need assistance Customer Care is just a click away, answering all you questions in Person not a bot. ViaGlamour is a shining example of what a beauty company should aspire to be. I really recommend their products and services.

Moments of Reset

Mar 03, 2024  on Shopify

Great app with many amazing features. I've been working with them for a month and the app has consistently introducing more features. Kiril has been awesome in helping me troubleshoot issues to get the store open (Thank you!). I can't comment on product quality yet, will update the review post samples.

Happiness Looks Beautiful

Feb 18, 2024  on Shopify

I love having a skincare makeup line. Great customer service! Especially late night from Kiril. Thank You, Lisa Happiness Looks Beautiful

IAMA Artistry LLC

Jan 01, 2024  on Shopify

Easy to use and customer service is amazing

The Glowing Aura LLC

Dec 13, 2023  on Shopify

Keira helped me solve an issue I was confused about, he was very helpful and knowledgeable, and I like that he actually talked me through the process so I could learn how to make the changes on my own. He was very patient with this newbie! viaGlamour itself is very easy to use, and imports to my shopify store are streamlined, love the quality of products so far, as well. viaGlamour is making my dreams of having my own soap and cosmetics company come true!

Joceyica

Nov 15, 2023  on Shopify

They have top-notch customer support. That is true, not just the word. Although sometimes they might be slower than expected awaiting a timeframe to get replies from them, it doesn't stop me from collaborating with them further. Their products are also quality enough. If you ask me, I would say I will definitely recommend them to anyone who is going to start the journey with them. Thanks for everything :)

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