I'm not a fan of giving negative reviews (and they deleted mine here) just to get a point across, but here it is again. You can check TrustPilot for it too for honest negative reviews (they are very very recent). 1. The price of the subscription (which constantly changed) should not cost this much if the platform is not intuitive. All of the updates I made to my labels are all gone just because of this update that they claim is "better". It's not. I literally have screengrabs of every instance it changed. 2. I didn't get refunded for paying for a subscription when being told that I didn't need it to upload labels, when it now says you do (strictly you have to now). Money down the drain when you made zero sales. Like why pay for a subscription PLUS having the products processed to ship to the customers? Greed I say GREED! 3. Chat is removed so you can't bother them anymore, but even direct email they won't respond back. 4. Prices are not consistent all throughout the store. 5. Links are always, always broken so you can't even see the product. 6. Just like everyone else say on TrustPilot, there is literally only one person to answer everything. 7. I shouldn't have to pay for printing my own custom boxes when we're being charged monthly to be on a platform that even down to the images doesn't work. 8. How are you trying to say I'm a "power user "when you're supposed to help ME the person giving you my hard earned money to make the brand??? I am someone who literally worked in the industry. I even recreated MY OWN RENDERS so that they don't look like other white label brands. I can literally add a list as you can see I'm at these amount of bulletpoints. As a result of this, I would unfortunately have to remove all products pertaining to makeup when thats when my potential buyers are eyeing based on my paid ads.

I really love the idea of the lab sending a photo of the products before shipping. It gives customers a preview of what they’ll receive, and I think that’s a really cool touch!

It's a small business, so if you need assistance, I highly recommend setting up calls or meetings to make sure things run smoothly. ViaGlamour has a lot of potential, and the product quality is there, but the process needs more communication. If you’re considering working with them, just be prepared to stay on top of every detail to avoid delays and misunderstandings.

I’ve spent a lot of money trying to get my brand up and running with ViaGlamour, and it has been nothing but frustration. Orders take weeks to ship to customers, and when they finally arrive, items are missing or incorrect. Trying to get a response from customer service? Good luck. It takes weeks to hear back, and when they do respond, it’s always excuses—but they never actually fix the problem. I paid extra for custom branding on postage labels and packing slips, but they just use generic ones instead. After complaining, they offered a refund, but I never received it. I also ordered products that were never shipped, and they never even told me they wouldn’t be sending them. Again, no refund for those missing items. I even have a customer order still pending, and after multiple requests for a refund, I still haven’t received one. It seems like Kiril is the only person working at this company because I’ve never been able to get help from anyone else. It’s a shame because some of their products are great quality, but the horrible customer service, false advertising, and constant delays make it impossible to run a business smoothly. If you're trying to build a brand, do not waste your time with ViaGlamour. They will take your money, ignore your issues, and leave you scrambling to fix their mistakes.

The process is clean and easy for the set up. The products are quality. And the support staff is swift. You really cant ask more from a company who delivers on what they promise.

The ViaGlamor app has not only met but far exceeded our expectations, offering a remarkable range of features that we never imagined possible, resulting in an application that is truly exceptional and sets a new standard for its category. They use only the highest quality ingredients in their custom makeup, skincare, and cosmetics products. The company's dedication to innovation is evident in their continuous release of new products, coupled with consistent updates and improvements to the app's interface, and the addition of new mockups designed to highlight our beauty product line. You won't find better customer service anywhere–they're super responsive and really go the extra mile to make sure we have a product and store we're proud of.

I think there are a lot of great things to be said about Via Glamour! The most notable I would say is the CEO personally handles the Customer Service, which is a fellow CEO of a business. I can very much appreciate it, and I think it really Makes this business stand out! On top of that, the actual product quality is unmatched. Everything is natural and actually good for you resulting in high-quality products that you can put your personal brand on for your Dropshipping business! Highly recommend

I am thoroughly impressed with the exceptional customer service provided by Kiril. Despite my numerous inquiries, he consistently provided clear and concise answers that made everything much simpler and easier to understand. His assistance is greatly appreciated. Regarding the app, products, and labels, viaGlamour offers tools that are not available in the market. Before I joined, I reached out to Kiril to clarify some details. He ensured that everything was transparent, with no hidden information, which is a refreshing change from other platforms I’ve encountered. Thank you, viaGlamour, for treating your customers as partners and new points of sale rather than competitors. Your approach truly sets you apart. Keep up the excellent work!

Depuis la venue de Kiril chez ViaGlamour, je suis impressionnée par la qualité et la rapidité du support. Définitivement une belle organisation et un bon support pour mon entreprise. Ils m'ont notamment supportée efficacement pour une demande urgente lors de la fête des mère. Merci Kiril.

I have never been more impressed with the customer service and knowledge that I received from Kiril. Absolute game-changer! Extremely patient, he knows what he's doing, and overall the reason why I'm going to continue using this service. I can't thank him enough. Thank you so much!

Keira, from viaGlamour, has truly revolutionized our online store with his Shopify integration app! His expertise and attention to detail have made the process seamless and efficient. As the owner of AquaAuraBeauty.com, I'm thrilled with the enhanced functionality and the ease it brings to managing our store. Keira's exceptional skills and dedication have truly made a difference. Thank you, Keira, for your outstanding work!

Its useless... the prices of the products is not competitive. The delivery might take weeks. The team is not responding. The app full of bugs.

Having taken the time to contemplate my experience, I am penning this review to offer a candid and transparent assessment of ViaGlamour's services. Since embarking on the use of their dropshipping plan in October 2023, my association with ViaGlamour has been truly outstanding. As a newcomer to the realm of drop-shipping, the guidance and support extended by the ViaGlamour team, particularly Kiril, have proven invaluable. Kiril's expertise and prompt assistance have seamlessly navigated me through the transition, addressing any concerns that arose along the way. Despite occasional bugs in the app, Kiril ensured swift resolutions. ViaGlamour's unwavering commitment to customer satisfaction, coupled with their user-friendly platform, has significantly streamlined my store operations, enhancing overall efficiency. I wholeheartedly recommend ViaGlamour to fellow entrepreneurs in search of dependable and supportive dropshipping solutions. My heartfelt gratitude goes to ViaGlamour and their dedicated team, especially Kiril, for rendering my drop-shipping journey both enjoyable and successful.

Viaglamour is just great. the app is extremely simple to use and you get all the information you need. and if for some reason you need assistance Customer Care is just a click away, answering all you questions in Person not a bot. ViaGlamour is a shining example of what a beauty company should aspire to be. I really recommend their products and services.

Great app with many amazing features. I've been working with them for a month and the app has consistently introducing more features. Kiril has been awesome in helping me troubleshoot issues to get the store open (Thank you!). I can't comment on product quality yet, will update the review post samples.

I love having a skincare makeup line. Great customer service! Especially late night from Kiril. Thank You, Lisa Happiness Looks Beautiful

Non-existent customer support. This app has BUGS BUGS BUGS. Logo uploading doesn't work 50% of the time, and you need to reupload 10+ times for it to stick to your settings. Try calling? Voicemail, no live person to talk to. They don't call back. Try emailing? No response. They offer a 14 day free trial but you wont hear from them in that time, so please pass for something else, this is NOT the solution for you.

Keira helped me solve an issue I was confused about, he was very helpful and knowledgeable, and I like that he actually talked me through the process so I could learn how to make the changes on my own. He was very patient with this newbie! viaGlamour itself is very easy to use, and imports to my shopify store are streamlined, love the quality of products so far, as well. viaGlamour is making my dreams of having my own soap and cosmetics company come true!

Software bugs and extremely slow shipping for great products. Edit: for clarity, I am talking about fulfillment time being slow. The order was not fulfilled in a timely manner due to an item being out of stock. This is a larger issue: the app does not properly indicate when items are out of stock, so customers order colors that cannot be fulfilled.

They have top-notch customer support. That is true, not just the word. Although sometimes they might be slower than expected awaiting a timeframe to get replies from them, it doesn't stop me from collaborating with them further. Their products are also quality enough. If you ask me, I would say I will definitely recommend them to anyone who is going to start the journey with them. Thanks for everything :)