Overall, merchants have a positive impression of the "Advanced Shipping Rules" app. Many appreciate its comprehensive features that provide significant control over shipping arrangements. The app is particularly valued by those with complex shipping needs, and its supportive and responsive customer service, especially Molly, is frequently highlighted as a standout element.
Key Strengths
Comprehensive shipping control and customization options.
Reliable and responsive customer support, particularly praised for personalized assistance.
Ability to handle complex shipping setups, including blended rates and priority settings.
Effective troubleshooting and quick resolution of issues.
Helpful for merchants with multiple sites due to extensive feature set.
Common Concerns
Instances of slow support response, especially during critical periods.
Lack of phone support; communication is primarily via email.
Complexity can be challenging for users not familiar with tech or shipping logistics.
Potentially high shipping costs impacting customer retention.
Final Thoughts
The "Advanced Shipping Rules" app is a valuable tool for merchants seeking flexibility and control over their shipping processes. While it occasionally encounters issues with support speed and complexity, its robust feature set and effective customer service make it a recommended choice for businesses with intricate shipping needs.
playplaza.uy
Feb 04, 2025
on
Shopify
Buckley Topsoil & Landscape Supplies
Oct 13, 2024
on
Shopify
Amazing app and aftercare providing help very quickly with any issues we came across during setup and 3 years into use! Highly recommend using this app!
I Hate Tony's Tees
Jul 18, 2024
on
Shopify
Well, what can I say? ASR was a real puzzle to us in starting to add shipping to our store but can't say enough about Molly from Support. She was patient and made everything quite easy to understand. Thank you for everything, much appreciated.
HIT AIR EQUESTRIAN
Jul 11, 2024
on
Shopify
I had some complicated shipping rates- some items free, combined shipping, etc.
the ability to use blended rates is ideal
I’m NOT an IT type.. so needed help every step of the way. Molly was incredible! Her directions were exact, and clear.
In a few sessions, I had everything in order and my shipping is working perfectly now. I recommend this app.
Frank's Organic Garden
Jul 08, 2024
on
Shopify
ASR is a comprehensive tool which provides users with a very high degree of control over their unique shipping arrangements. In our case, we had several zones within the same city and ASR helped us create individual pricing for each. Molly is an absolute champion and was polite, patient, and helpful the whole way through. We really liked the ability to use and test the tool on our live site without any visibility to the customer. Thank you!
Mark Maggiori
Jun 17, 2024
on
Shopify
We love Molly! This was our first time using ASR for our Summer sale and everything went so smoothly! We quickly found that this app was necessary, and provided a service that Shopify could not. We had several questions and Molly answered all of them, she went above and beyond and talking us through every step. Thank you Advanced Shipping Rules!
SkyChoice by GoVolt
Jun 12, 2024
on
Shopify
Great customer service. They called me and walked me through the setup process and fixed an issue I had generating UPS rates. 5 stars!
Relaxus Professional
May 28, 2024
on
Shopify
We use the Advanced Shipping Rules app on multiple websites. It offers many features, and the support provided is second to none. It is highly recommended for store owners who want to configure a complex shipping matrix with multiple product groups and different rules.
WilliamsWarn
Apr 21, 2024
on
Shopify
Excellent app and even better support! We never really run in to any problems with the app but when we do have a question or something happens that causes an issue the support team are super responsive and get it sorted quick smart. Cannot recommend highly enough if you want to have full control on your shipping options available to your customers
NC Grass Plugs
Apr 16, 2024
on
Shopify
This app does it all! I had trouble setting up shipping on a couple of items and their tech support was Johnny on the spot. We had it fixed and I was selling in a matter of hours from the time I first sent the email.
住設プロ 本店
Apr 12, 2024
on
Shopify
A great app made by a great team!!
This app enables advanced shipping settings that Shopify typically struggles with. It allows you to set priority rates when multiple items are in the cart and offers detailed settings for each product group.
The support team is responsive, making it a reliable choice.
Region 13 Products
Apr 04, 2024
on
Shopify
This crew is so responsive and helpful. They respond so promptly, answer all of my questions, and help point me in the right direction to make sure all of our settings are poised to make a seamless experience for our customers. Overall, it is a great app and this crew provides top-notch service.
World of Lubricant
Mar 15, 2024
on
Shopify
very easy to setup and manage and setup. worth every $$$. best on the market so far!!!!!
Customer support very responsive!!!!
Suffolk Latch Company
Feb 23, 2024
on
Shopify
We noticed an error with one of our shipping rates, contacted the tech team. Had a very quick response from Molly who helped us solve the issue in no time at all. The error was a manual one on our behalf when we first set up the rates, the app itself works really well for us and we would definitely recommend it.
Bartesian
Jan 31, 2024
on
Shopify
Extremely helpful tech support in helping us set up a complex set of shipping rules. Great app, exactly what we needed. Strongly recommend.
Rocky Knoll Farm
Jan 27, 2024
on
Shopify
I can't imagine running our business without this app. It provides critical shipping versatility and the service is top shelf. Shipping variations can get really complicated and confusing fast, so it's great to have an app like this with such great options, and incredible service support.
Elecraft
Jan 03, 2024
on
Shopify
The whole shipping process has been and continues to be a learning experience for us! The support we've received from ASR has been nothing but phenomenal. Molly has been great not only as a problem solver (due to user error) but also as an educator, providing us with detailed instructions and recordings. We highly recommend this app to manage shipping.